Honda Westborough - Service Center

The first time I worked with a dealership was where I bought my Honda Civic 06. The service center at that dealership was the worst I had ever had to work with. A friend referred me to Tony at the Honda bought my Honda Civic 06. The service center at that dealership was the worst I had ever had to work with. A friend referred me to Tony at the Honda dealership and although I was very hesitant to work with another dealership, I was very pleasantly surprised at the level of professionalism and care for customers. Now whenever my car or my wife's car is in need of service we always go to Tony. The best and only dealership I will work with especially since we're a family of Hondas. More

The staff at Herb Chambers Honda has been nothing but exceptional. From when I bought my car in August 2012 to when II have to have it serviced. My service manager Tony Ngo has been the ultimate professi exceptional. From when I bought my car in August 2012 to when II have to have it serviced. My service manager Tony Ngo has been the ultimate professional and a pleasure to deal with. He is courtious efficient and responsive. A first class organination with first class staff! Highly recommend! More

I have been taking my wife's Honda Pilot for routine service and maintenance to Herb Chambers Westborough Honda since I purchased the vehicle there. We live less than 5 minutes from Lundgren Honda on Rt service and maintenance to Herb Chambers Westborough Honda since I purchased the vehicle there. We live less than 5 minutes from Lundgren Honda on Rt 20 but I choose to take our vehicle to Westborough for the following reasons: - From the time we bought our first vehicle there, they have continued to work hard to earn our business. This includes simple things as the General Manager Tom who is a personable guy and makes the effort to talk to customers when possible. I have run into Tom several times on a Saturday and since majority of their clientele in the area are working professionals, it makes sense having someone like Tom set the direction of the dealership (weekend service hours). This tells me these guys get the demographic they are serving. Tom will even go out of his way to personally find you a chair if the waiting room is full. :-) - The coffee (with recently added ice-cream and fruit choices) bar by itself may not make a difference if the service and people were lousy but it adds that extra touch to this place that is missing from most retail and service establishments today. - Tony Ngo is the other reason we get our vehicle serviced here. He is a straight shooter, honest and customer oriented. No dealership is perfect. The alignment on my truck has been attempted twice and it isn't still exactly perfect as the vehicle doesn't track straight. However, they understand that I can't keep bringing it back and spend my Saturdays chasing this around. So they have noted it on the system and they will honor this issue at my next scheduled visit. That's what most people want: Responsibility and genuine effort. Nobody is going to get it right everytime, all the time. Its what they are going to do to make it right for the customer when the experience doesn't go as planned. Iam in the market for another vehicle and will most definitely buy from them as long as I can find what I want. This place is highly recommended. More

Mr. Tony Ngo was very helpful and explained things thoroughly to me, from the process of what was happening with my car, to answering any questions I had. He showed me around the dealership, (as it wa thoroughly to me, from the process of what was happening with my car, to answering any questions I had. He showed me around the dealership, (as it was my first time there) and made me aware of the shuttle service as well. He came out each time he had gotten an update about my car and explained everything to me. Tony was very knowledgeable and very kind. It was an overall excellent experience and I didn't have to wait long at all for my car. More

Tony knows Honda service and I greatly appreciated his listening skills and his committment to my satisfaction. The hours at this dealership are excellent. Laura M. listening skills and his committment to my satisfaction. The hours at this dealership are excellent. Laura M. More

Tony went out of his way to make sure I was a satisfied customer. Thanks to Tony, my car drives perfect!! You will see me there for my next service appointment! -Roop. customer. Thanks to Tony, my car drives perfect!! You will see me there for my next service appointment! -Roop. More

Tony took care of me as soon as I arrived at the dealership. He not only fixed the 2 nails that i had in my tires he also took care of a recall that I was not aware of. Fast service and friendly st dealership. He not only fixed the 2 nails that i had in my tires he also took care of a recall that I was not aware of. Fast service and friendly staff. Highly Recommended More

My review on purchasing this car was posted up under Anthony Kent's personal reviews. I live in NYC and made a promise to service my car (as much as possible) at Herb Chambers Honda of Westborough. I br Anthony Kent's personal reviews. I live in NYC and made a promise to service my car (as much as possible) at Herb Chambers Honda of Westborough. I brought my Odyssey in for the 10,000 mile service and was seen promptly by Tony. Tony was extremely professional, polite, friendly and above all else genuine. He performed all services with no hidden fees, tricks, or agenda, like trying to sell you some part you don't need. I noticed a review that complained and gave this dealership a bad rating. however He stated nothing in regards to the service he received, only the price. Why would you authorize the work and service and pay for it, then complain about the price? all pricing is disclosed before you pay for it obviously. It makes no sense. Regardless, Tony told me all the costs associated with the service and how long it would take. I will gladly bring my van back again without a doubt. Fantastic service department and great service advisers that help you along the process! More