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1,553 Reviews of Honda Westborough - Service Center
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December 27, 2013
Tony Ngo is a very Professional Employee and sincerely wants the customer to be satisfied. He works really well with me and I always feel he is giving the best service possible. Paul Marinelli Marlbo wants the customer to be satisfied. He works really well with me and I always feel he is giving the best service possible. Paul Marinelli Marlboro More
by paul7084
December 26, 2013
I faithfully bring my car to Honda of Westborough for service. I deal with Tony Ngo almost every time and he is wonderful. He is always courteous, friendly, and on top of things. He always makes sure my service. I deal with Tony Ngo almost every time and he is wonderful. He is always courteous, friendly, and on top of things. He always makes sure my car gets the care it needs and constantly gives me updates while I wait. He is one of the best service guys I've dealt with. The actual service is always outstanding and my car is in tip top shape! More
by stash6
December 26, 2013
I bring my car into Herb Chambers in Westboro for routine maintenance. Tony has assisted me with my service call. He is professional, courteous, and extremely helpful. He is one of the reasons I continue to maintenance. Tony has assisted me with my service call. He is professional, courteous, and extremely helpful. He is one of the reasons I continue to use Herb Chambers for service on my vehicle. More
by jeffmodica
December 11, 2013
When I purchased my ridgeline I also purchased simonize protection. The paint on the vehicle became very rough, I brought it in and was helped by Jimmy White. Although it wasn't a failure by Honda or Herb protection. The paint on the vehicle became very rough, I brought it in and was helped by Jimmy White. Although it wasn't a failure by Honda or Herb chambers Jimmy helped me contact Clear Coat and fill out a claim. After a couple of go rounds with them getting no where Jimmy helped me with the right answers that they wanted and paper work to file the claim. Finally the claim was accepted and a check for detailing by Herb Chambers was sent. The detailing came out perfect and the problem was resolved. After I made the appointment for the detailing and brought the vehicle in Jimmy saw me and again asked how I made out. I told him it was a success and thanked him very much for all he had done for me. I am sure I will purchase my next vehicle from Herb Chambers because of the great friendly service that I received from Jimmy!! I think you have a great employee here, I would hold on to him!!! Thanks Carmen More
by cpag
Employees Worked With
Jimmy White
November 09, 2013
``The Shuttle that never was`` So I have been with Herb ``The Shuttle that never was`` So I have been with Herb chambers honda for more than 5 years and I can say the workmanship at the dealership is great ``The Shuttle that never was`` So I have been with Herb chambers honda for more than 5 years and I can say the workmanship at the dealership is great. However what happened today was not a good one. I drop off the car at 1.30pm for the appointment that was schedued 4 days ahead in advance with the request that I will need pickup and drop off. I drop off the car but had my wife in another car with the kids so I did not need a drop off but I did mention to the service rep that I willl need a pick up and a call prior to the pickup. Nobody calls till 4.30(the servicing was a one hr thing) so I call. The receptionist (Mia Williams) gets my name and tells me ``how sorry`` she was that nobody had called and she will be sending someone . Twenty minutes lates (live less than 5 minute drive from the dealership) I call again, the same receptionist tells me the shuttle had gone to a different address since there was a mix up as there was anotehr client with the same last name. Half an hour later I call again and she tells me the shuttle is on the way and might be filling gas or something else and again ``how sorry`` she was. Finally I drag my wife and three kids (one 2 month old) in the frigid cold and go pick up the car. THe other thing I found odd was that when I asked the service rep if there were any ``specials`` he said ``no`` but I was abe to google one that applied a $dollar discount to the transaction. The service rep asks me to get a print out so it can be applied (Why would I have to do so if I show him online whats being ofered) Last time I had requested a call prior to the pick up the shuttle showed up without prior notice and I had to get off the lawnmower direct into the shuttle. I hope the dealership can fix this issue and not get a bad reputation because of ineffeciency of a receptionist or service rep. As I said I still like their workman ship but not at the cost of frustration More
by honda611
Employees Worked With
mia williams
November 05, 2013
My van was wobbling while driving and took it to other service centers. They could not fix it. Tony got it fixed upto 90%. Thanks, I give Tony all 5s. About the price, he did what he could do the best I b service centers. They could not fix it. Tony got it fixed upto 90%. Thanks, I give Tony all 5s. About the price, he did what he could do the best I believe. More
by psprlinks
November 01, 2013
Tony Ngo is a friendly, customer first, efficient, and committed to excellence service professional. I was very happy to do business with him. I highly recommend him to other customers. committed to excellence service professional. I was very happy to do business with him. I highly recommend him to other customers. More
by abhipdesh
November 01, 2013
I have 2 Hondas I purchased at this dealership and have been using them for all my service. Not the lowest price but you get what you pay for and I don’t feel guilty pocketing an extra K-cup on the way ou been using them for all my service. Not the lowest price but you get what you pay for and I don’t feel guilty pocketing an extra K-cup on the way out. I am always happy when I get Tony as I pull in. He is cheerful and really hustles around. He consistently takes time to explain my service options before service and what they did afterwards. He happily had my Fit rewashed when my daughter was disappointed by the results the first time. If you have the chance - seek him out on your next service call. JWW More
by JWW7
October 31, 2013
I have had Tony as my service manager on at least two occasions when visiting Herb Chambers Honda of Westborough for service. He has made me feel welcome and well taken care of every time. He is clear, k occasions when visiting Herb Chambers Honda of Westborough for service. He has made me feel welcome and well taken care of every time. He is clear, knowledgeable and communicates well. The quality of the work has always been great and I always leave the dealership with a feeling of confidence that my vehicle has been well taken care of. I look forward to a long service/sales relationship with Tony and Herb Chambers Honda. Thank you again. More
by charlespitetti
