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1,553 Reviews of Honda Westborough - Service Center
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March 30, 2016
2015 Honda Pilot repair I brought my vehicle in to Mike Labair. After addressing my concern of a possible transmission leak, he had my vehicle diagnosed and repaired when pro I brought my vehicle in to Mike Labair. After addressing my concern of a possible transmission leak, he had my vehicle diagnosed and repaired when promised. He did an excellent job and really made the process very smooth. I would recommend him to anyone that needs their Honda serviced. More
by Tgug291922
Employees Worked With
Michael Labair
March 16, 2016
Need radio code I know my situation was not earth shaking but this morning I went to your Westborough branch because I needed a code to get my radio and clock working I know my situation was not earth shaking but this morning I went to your Westborough branch because I needed a code to get my radio and clock working. First before I went to the dealership the service department tried to help me with the situation. When we weren't having any success they suggested I bring it in. i was met at the door by a man named John who was very professional and said they would take care of it for me. Talk about quick service...20 minutes. I have a 2009 CRV and have not had any mechanical problems. In the future when I plan to purchase a new car you are right at the top of the list. Thanks Mr. Chambers for running such a professional business. Have a great day. Sue Cooney More
by SueCoo 3
Employees Worked With
John...person who takes your car in.
January 23, 2016
Fixed Problem engine check light ON Hi I had a problem with my 2004 civic , exhaust senor and a relay , the problem was taking care of and fixed , and didn't take long . I was back on Hi I had a problem with my 2004 civic , exhaust senor and a relay , the problem was taking care of and fixed , and didn't take long . I was back on the road within and hour and a half , Pat Fahey Milford, Mass. More
by cprh1a
Employees Worked With
Michael LaBair & James Montague, James Montague
December 03, 2015
Exceptional Service! My experience in this dealership has been very comforting. While my vehicle was getting serviced they offered me a free shuttle service that goes out My experience in this dealership has been very comforting. While my vehicle was getting serviced they offered me a free shuttle service that goes out to 10 miles! I was able to do some holiday shopping while I waited it was perfect. The most important fact about this experience is how I was told what my vehicle was going to be doing step by step. To me a great customer service agent goes a long way I would prefer to pay for great service then Bad. I will continue to visit Herb Chambers Westborough. Thanks for the great service! More
by Manuels2011
August 03, 2015
This review is for the service department Brought in car for an oil change. After 3 hours and multiple inquiries about the car, we were told they lost the paperwork and they were closing for Brought in car for an oil change. After 3 hours and multiple inquiries about the car, we were told they lost the paperwork and they were closing for the day. More
by matt
Employees Worked With
Don't remember
April 14, 2015
overall very nice people! i brought my car in because of transmission problems, and they checked out my car without charge and found the problem. i had them hold onto to the ca i brought my car in because of transmission problems, and they checked out my car without charge and found the problem. i had them hold onto to the car and work with a warentee compony to get the car fixed. unfortunately the car never got fixed. but everyone in service worked well with me, kept me updated on everything, and returned my cars. i also had my car in for an oil change that was very quick! although i asked for them not to give me a car wash, and they still did. i lost half a sticker i just put on. but overall, van, who worked with me, did very good! 5 stars for sure. More
by ongreenlevels
Employees Worked With
Van
April 14, 2015
Herb Chambers took my Car for service and destroyed it After I get the Airbag recall fixed at this dealership my SRS light keeps on coming on randomly. Finally it came on solid so took in car. I was told t After I get the Airbag recall fixed at this dealership my SRS light keeps on coming on randomly. Finally it came on solid so took in car. I was told that the Airbag Sensor is faulty also I need new Bushings and Right Axle. The Airbag Sensor was replaced and the Bushing was replaced. Axle was not in stock and was ordered. No one calls me when the axle arrives even though I was charged for the part. When I called I was told the axle had arrived and they will schedule service. After 5 hrs the vehicle was fixed. First time I go with the car on highway after the repair the whole car starts shuddering. RPM stuck at 5K. Speed not increasing. Took the vehicle back in but the advisor says they are busy and gives me a appointment 3 days later. When asked for a loaner he says he doesnt have any. Took the car to 2 other mechanincs all tell me that When Honda installed the axle they have caused damage to the Transmission. Please stay away from this dealership they suck the money out of your pocket. on top of that provide very poor service. The Service Advisors keep on changing every few months. More
by Shanmanz
Employees Worked With
Don.
January 12, 2015
Sloppy Service Took van to dealer to have lift gate motor replaced along with a few other items, all under warranty. After 8 hours with my car, lift gate motor was Took van to dealer to have lift gate motor replaced along with a few other items, all under warranty. After 8 hours with my car, lift gate motor was replaced and other items fixed. Upon picking up the van noticed that the interior panel was scratched up and had grease prints. Dealer agreed to replace. After driving away entire interior panel rattled as if it had not even been "clipped" back into place. Very sloppy workmanship. Now the car needs to go back to dealer a second time to be repaired correctly. This is not the first time that this service department has done poor quality work / overlooked things. They have a good bunch of folks working at the dealership, they simply need to pay a little more attention to the work that they do / value their customers time. More
by AhiTuna
Employees Worked With
James Montague
July 31, 2014
Excellent Service and very friendly. Best Customer Service Rep that I worked with. Very friendly. Handled my concerns by effectively communicating what I need to know and when I should Best Customer Service Rep that I worked with. Very friendly. Handled my concerns by effectively communicating what I need to know and when I should be concerned. Honest and Genuine Person. More
by hondaOwner25
July 01, 2014
Car Service From the go Tony was polite and good with explanation about the service I was getting done. He was friendly and service was satisfactory. Thank you From the go Tony was polite and good with explanation about the service I was getting done. He was friendly and service was satisfactory. Thank you! More
by ragsbhat
