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1,553 Reviews of Honda Westborough - Service Center
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July 23, 2017
Exceptional service From the minute you step out of your car there is an employee there to help you. My car was ready within the timeframe Abby quoted. My CRV ended up From the minute you step out of your car there is an employee there to help you. My car was ready within the timeframe Abby quoted. My CRV ended up needing new tires which I did buy from them - after doing some research online, they were the least expensive of all! I've had my car serviced twice here and I have no complaints at all. Waiting area is spacious, has refreshments and smiling employees. More
by Maureen
Employees Worked With
Sean Schurman, Abby Hermanson
July 22, 2017
Excellent customer service Matt was very helpful in explaining the service before and reviewing the overall maintenance of my car. This gave me an understanding of what to antic Matt was very helpful in explaining the service before and reviewing the overall maintenance of my car. This gave me an understanding of what to anticipate and perhaps expect on my next car service. More
by Sunflower
Employees Worked With
Matt Gonyea
July 21, 2017
oil change and routine maintenance Was done in the time frame they quoted and even washed my car. I have used them before and used their customer transport to drive me to the local st Was done in the time frame they quoted and even washed my car. I have used them before and used their customer transport to drive me to the local stores when I wait More
by Judy1225
Employees Worked With
Matt Gonyea
July 20, 2017
Customer Service I want to say Thank You for a wonderful customer experience. I Was told the shop was behind about 30 to 45 minutes and would I mind the extra wait, I I want to say Thank You for a wonderful customer experience. I Was told the shop was behind about 30 to 45 minutes and would I mind the extra wait, I understand, these things happen. Only waited 90 Minutes for a B1 Service which should take about 90 minutes. After I get my car back, I find your service staff vacuumed the interior and cleaned my windows. WOW, Excellent customer service, will definitely be coming back. More
by tjcaputo13
Employees Worked With
Jim Walgreen
July 19, 2017
Abby was amazing Abby went above and beyond for me. My car had been jumped earlier in the day and the battery died for a second time. I was around the corner from the Abby went above and beyond for me. My car had been jumped earlier in the day and the battery died for a second time. I was around the corner from the dealership and she was able to send someone to jump the car again so I didn't have to tow. She set me up with a rental and tommy surprise my car was ready before I returned home. I got a new battery and the car is running great. Thank you Abby! More
by Connie
Employees Worked With
Abby Hermanson
July 18, 2017
Ignored much? I was not greeted upon entering until some man at a desk seemed shocked to see me standing there. I told him I had about 30 minutes because I had to b I was not greeted upon entering until some man at a desk seemed shocked to see me standing there. I told him I had about 30 minutes because I had to be on time to an appointment. After 40 minutes nobody had co e to find me and I lingered by the mans desk until he finally came out of some door and looked once again shocked to see me and told me my car had been done for a while. Needless to say, I was not on time to the appointment I had booked months in advance. More
by Alisonapfel
Employees Worked With
Don't know name
July 16, 2017
Good experience We waited for our car because of where we live. Jim kept us updated the entire time because he knew the wait was probably longer than we expected. We waited for our car because of where we live. Jim kept us updated the entire time because he knew the wait was probably longer than we expected. Didn't try to talk us into any unnecessary work - seemed very honest. More
by glorich123
Employees Worked With
Jim Walgreen
July 16, 2017
Service Staff very friendly, easy to talk to. Gregg was a super representative, efficient and friendly. Thanks for updating the waiting area...the extra table Staff very friendly, easy to talk to. Gregg was a super representative, efficient and friendly. Thanks for updating the waiting area...the extra tables and.chairs very much needed. More
by Markk
Employees Worked With
Gregg Koenig
July 15, 2017
Quick and efficient I bought my CRV here and I was going to come in before month end to get my state inspection, but my oil change indicator had recently informed me it w I bought my CRV here and I was going to come in before month end to get my state inspection, but my oil change indicator had recently informed me it was due as well. I was out and about in the afternoon and called for an appointment, and was in the neighborhood, they could get me in today at 4:15, Abby said the estimate on done time was 6:30 but it might be possible for 6. I was waiting for it in the lounge. At a little after 5:35, Abby said my CRV was done, inspected and the B1 service completed. Very fast, and Abby was super nice. More
by James O.
Employees Worked With
Abby Hermanson
July 12, 2017
Oil change and tire rotation The experience was fine. They did an oil change and tire rotation. The guy who helped me was very nice and helpful. I only go to the dealer for oil The experience was fine. They did an oil change and tire rotation. The guy who helped me was very nice and helpful. I only go to the dealer for oil changes and I'll continue to do so. More
by hondaacc18
Employees Worked With
I'm sorry i do not remember the person's name who helped me but he was very helpful
