Honda Westborough - Service Center

My recent oil change right before a New York trip led to a major headache. On the highway, my car suddenly started making a very loud noise. Honda Roadside Assistance had me tow it to the nearest dealer, fo a major headache. On the highway, my car suddenly started making a very loud noise. Honda Roadside Assistance had me tow it to the nearest dealer, forcing an unplanned overnight hotel stay. The next day, the dealer found the shocking cause: the metal guard protecting the oil filter hadn't been screwed in after the oil change. This unsecured plate was dragging on the road and creating all that noise. I'm incredibly surprised by the mechanic's lack of attention to detail. I tried calling the Westborough service department three times to speak with the manager, James, but had no luck getting through to him or even receiving a call back after leaving a message. This has been my first and worst experience with a Honda dealer. If you get your car serviced there, please make sure to double-check that everything, especially your wheels, is properly tightened. More

Came in for a routine oil and filter change. Scott Sundlie was courteous and responsive as always. He informed us the battery was bad and replaced it under warranty. Scott has been our go to guy Scott Sundlie was courteous and responsive as always. He informed us the battery was bad and replaced it under warranty. Scott has been our go to guy and the reason we come to get our vehicle serviced here. He goes above and beyond and always ensures that we are satisfied! Thanks Scott! More

Came in today because my radio was was not working on my Honda Ridgeline truck. Called before coming in and spoke to Scott who reassured me it could be fixed. Upon arriving Scott greeted me and within min Honda Ridgeline truck. Called before coming in and spoke to Scott who reassured me it could be fixed. Upon arriving Scott greeted me and within minutes my radio was working. I found him professional, friendly and someone I would enjoy working with again. In all the times I popped into Honda Westborough I have never been disappointed by the associates ......it has always been a pleasure,.....great group of professionals. Thank you Scott for wonderful service. More

Quick and quality service again. Courteous customer service. We have had multiple service visits and all good Courteous customer service. We have had multiple service visits and all good More

Service was quick and accommodating. Explained the work well and helped to sort the issues out. Explained the work well and helped to sort the issues out. More

Always great service from the moment you drive in. Smiles on every face, fast service and reasonable prices. Smiles on every face, fast service and reasonable prices. More

Very good customer support and service and just in time and quick update on the vehicle and quick update on the vehicle More

Patrick was helpful and friendly. He did a great job explaining everything to me about my vehicle He did a great job explaining everything to me about my vehicle More

Coming in for recall and they also checked everything else plus car washing and vacuuming! Amazing experience else plus car washing and vacuuming! Amazing experience More