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Honda Westborough

Westborough, MA

4.9
2,994 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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350 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 2,994 reviews

August 29, 2021

Avein was outstanding and Jim the sales manager could not have been more welcoming and cordial. Your team in Westboro knows how to treat customers! Buying a car is not something most of us do very often, an More

by Peter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James A. Bulger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avein
Aug 30, 2021 -

Honda Westborough responded

Thank you for trusting Avein and Jim with your purchase, Peter! We look forward to passing along your kind words to our team! See you at your first service appointment! -Herb Chambers Honda of Westborough

August 28, 2021

Everyone is super friendly. Great customer service the moment i walked in the door. Hillary was amazing very helpful super knowledgeable & honest ! Thank you. More

by lesliepena74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillary Hovalles
Aug 30, 2021 -

Honda Westborough responded

Hi Leslie, thank you for visiting Hillary at Herb Chambers Honda of Westborough! We appreciate your confidence in our team!

August 27, 2021

Randy Johnson in the service department is a gem. He is knowledgeable and cares about your car like it's his own. He is honest and goes beyond the letter of service to make your experience perfect. More

by Karen Goldenberg
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce the courtesy shuttle driver, Randy Robinson
Aug 30, 2021 -

Honda Westborough responded

Thank you for this wonderful feedback, Karen - Randy will be so happy to hear it! Your business is greatly appreciated by all of us here at Herb Chambers Honda of Westborough and we look forward to your next visit. Take care!

August 27, 2021

None of my concerns were addressed, my car was literally looked over with zero intentions of solving legitimate issues I pointed out, my vehicle is still under factory warranty. Pointed out multiple imperfe More

by Rene.508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toan Lam
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ara Tashjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Honda Westborough responded

Hi Rene, We're sorry to hear you feel this way. It is never our intention to disappoint or upset our customers and we'd like to help resolve these concerns. Please contact me at your earliest convenience. Thank you, James A. Bulger - General Manager - james@herbchambers.com

Sep 18, 2021 -

Rene.508 responded

As I’ve stated, I will handle this myself. I will not set foot on the lot again, do not feel like getting disappointed again.

August 26, 2021

Pleasant experience. Quickly went through service write up and waited for the work to be done. The advisor explained the work done and also what work was going to be needed an a couple of thousand miles More

by Guti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Robinson
Aug 26, 2021 -

Honda Westborough responded

Thank you for taking the time to review your recent experience with the Herb Chambers Honda of Westborough team! We're glad to hear that your visit with us was a pleasant one and we look forward to seeing you again next time!

August 26, 2021

Outstanding customer service every question answered with precision and accuracy highly recommended if you want to be fully respected More

by whdamon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Honda Westborough responded

Thank you for your fantastic feedback and five-star rating! We're so glad the Herb Chambers Honda of Westborough team helped you have a great experience!

August 25, 2021

I appreciate the prompt, courteous and courteous service. I think having been an Odyssey owner for the past twelve plus years with service exclusively at this dealership speaks for itself. More

by aviscox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gonyea
Aug 26, 2021 -

Honda Westborough responded

Thank you for your loyal business! It's always a pleasure having you visit us here at Herb Chambers Honda of Westborough and we're truly grateful for all of your support over the past 12 years. Thanks again for the kind words and we'll see you next time!

August 22, 2021

Punctuality, courtesy, easy and very well explained. Particularly the customer service was amazing More

by ogfortoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Cooper
Aug 23, 2021 -

Honda Westborough responded

Thank you for your kind review! We look forward to seeing you again at Herb Chambers Honda of Westborough!

August 20, 2021

Norman was fantastic. He was very knowledgeable and helpful during the whole purchasing process. We would highly recommend! More

by Jason S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Methe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Honda Westborough responded

Jason - thank you so much for this wonderful feedback about your experience with Norman! We appreciate you trusting the Herb Chambers Honda of Westborough team with your business and hope to see you again next time. Take care!

August 17, 2021

This service center is awesome!!! They are dependable, courteous and professional. Matt and Randy were a joy to work with. As always, they exceeded my expectations. More

by sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gonyea, Randy Robinson
Aug 17, 2021 -

Honda Westborough responded

We can't believe your review, Sue! Matt and Randy appreciate your 5-star review! See you next time at Herb Chambers Honda of Westborough!

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