Honda Westborough

Have had excellent experience working with this dealership. Was treated promptly and professionally and my service issue (new transmission) was resolved 100% to my satisfaction. I am purchasing a dealership. Was treated promptly and professionally and my service issue (new transmission) was resolved 100% to my satisfaction. I am purchasing a new Honda now and Tom (GM) and his team have been extremely accomodating. Would highly recommend this dealership. More

I visited this dealer in hopes of finding a low milage I visited this dealer in hopes of finding a low milage Honda Ridgeline. A vehicle was found, but it was in a Boston dealership. After placing a hold I visited this dealer in hopes of finding a low milage Honda Ridgeline. A vehicle was found, but it was in a Boston dealership. After placing a hold on the vehicle to get the vehicle to the Westborough dealership, I went home only to be told the next day that the other dealer had sold the vehicle. A communication breakdown had occured and sales people were not told of the hold that had been placed on it. They tried to get the vehicle back for me, but after a couple of other happenings, were un succesful. They then started to do very nice things for me and ended up giving me a brand new vehicle equipped exactly the Same as the used vehicle and for the same price as the used one. You can't argue with new!. I was treated with a professional attitude and courtesy Throughout the whole process. They are really top notch in all departments. I cannot say enough nice things about this Dealership. More

Hi, I just wanted to thank Richard Murray, the service manager at Herb Chambers Honda Westborough. I had an issue with my vehicle that I had brought to a few dealers to have looked at. I kept getting th manager at Herb Chambers Honda Westborough. I had an issue with my vehicle that I had brought to a few dealers to have looked at. I kept getting the same response that everyone hates to hear when they know that there is something wrong with their vehicle "there seems to be nothing wrong with it." I knew that there was an issue. Richard listened to me and I could tell he could appreciate where I was coming from. He had one of the top technicians work on the car and the technician did a road test with me in hopes of isolating the problem. When we got back to the dealer Richard asked if he could keep the car for a few hours to go through. They dropped me off at my home and said they would contact me as soon as they knew more. About 2 hours later I got a call that the car was fixed and that someone would be on their way. I thought they would be picking me up to bring me back to the dealership. To my surprise they drove the car to me with paperwork in hand and dropped it off at the house. I was blown away. Not only was I happy about the entire experience the sound was gone from the car! They promised to get it done and they went the extra mile. I will continue doing service with Herb Chambers and I wanted to thank Richard and his team for their great services. Thank you! -Rudy- More

Every aspect of the purchase was on the money. From salesman Dean Aldean to finance specialist John Canti was personable, professional, and timely. All questions from A-Z were answered in a logical pr salesman Dean Aldean to finance specialist John Canti was personable, professional, and timely. All questions from A-Z were answered in a logical professional respectful way. Not knowing that much about vehicles or finance in general, no questions were regarded to be annoying to these pros. Even the people answering the phones were as helpful as humanly possible. A+ across the board. More

I usually do not write reviews and never thought I would be prompted to do so about a car dealer. I recieved excellent treatment, from everyone including the General Manager to the receptionist. The salesp be prompted to do so about a car dealer. I recieved excellent treatment, from everyone including the General Manager to the receptionist. The salesperson was a refreshing change. He actually cared how I would be using my new car and wanted to make sure what I had picked out met my needs. He was very knowledgable about the vehicle. And once we had a car picked out and it came to the numbers, what I thought would be the hardest part, he struck a fair deal where there was little hassle and I was comfortable with the #s because they made sense. Pickup was easy and all the controls were throughly explained to me. And even after the sale I recieved just as much attention. Within the following month I was called a few times to make sure everything was still ok, that I had no new questions about operation, and to thank me again. If every dealership had this outlook on the process, I would move the dentist appt above buying a car on the list of things I don't like doing. To the entire staff at Herb Chambers Honda of Westborough Thank You. More

I purchased a new Honda Civic from Matt and I couldn't have had a better experience. Matt thoroughly showed us all the features in our new vehicle. In fact, other dealers we had visited didn't even take have had a better experience. Matt thoroughly showed us all the features in our new vehicle. In fact, other dealers we had visited didn't even take the time out to find what we were looking for in a new car. He listened and helped us find exactly what we were looking for. We worked out all pricing with as little back & forth as possible. We agreed on a price that I thought was fair to both us and the dealership. We weren't at the dealership for hours, which was a big worry for us having a 2 year old. My wife and I ended up driving home in our new Civic that day. A few days later we showed back up at the store for our inspection sticker. Mike in service was very friendly as well. They even went as far as to re-washing the vehicle and vacuuming out the inside before leaving. I really recommend this dealership and its staff, which is why I think the got the ratings they deserve. We look forward to our next visit, when our 2nd vehicles lease is closer to its turn in date. I'm certain it will be as easy as the first. More

I had an absolutely WONDERFUL experience at Herb Chambers Honda of Westborough. I walked in knowing that it was time for a bigger car - something that would hold my kids and everything that goes along with t Honda of Westborough. I walked in knowing that it was time for a bigger car - something that would hold my kids and everything that goes along with them. After comparing the Honda Odyssey to the Honda Pilot, I was leaning towards the Odyssey from a practical stand point but not sure if I was ready to be a minivan mom. Rick Riganese spent a lot of time explaining all of the options on the Odyssey, focused on my specific needs in a car and took me on the best test drive that I have ever had - got to experience the van on highway, back roads, turns, bumps and even got to practice parking. There was no pressure and no rush to get me in and out. Chris, the manager, made looking at my Accord trade painless and offered me a good value. The General Manager, Tom took the time to make sure that the payments would work and took a genuine interest in my purchase. Even signing all the paperwork was stress-free. Everyone was just so polite and professional. I love my new car and would recommend them to anyone! More

Don't go here for service. I brought my car in on Don't go here for service. I brought my car in on Sunday. They make a BIG DEAL that their service department is open on the weekend. Them ( Don't go here for service. I brought my car in on Sunday. They make a BIG DEAL that their service department is open on the weekend. Them (Adam): you need new brakes, But, we don't have the parts today. Me: You don't have Honda brakes at a Honda dealership? Them: No, but I will be here working Monday and I will take care of it for you then. Me: Uh, ok, then fix it Monday. So, on Monday, I call and ask for Adam to see how its going. He's not working today. Sigh. So I start all over again and repeat the story to someone else. Good thing I called and didn't assume they were going to work on it LIKE THEY SAID THEY WERE GOING TO. He calls around for parts and calls me back. Them: Uh, can't get one of the parts (caliper) until Tuesday at the earliest. None of the dealers have it. Me: So, NONE of the HONDA dealers have a caliper for a HONDA? Them: No Sigh. So, I decide to call other repair places. First place I called said they had all the parts needed for a brake job on site right now. I go up there, the car is done in 3 hours. For $300 less than the price that Herb Chambers was quoting. And the best part is, one of the reasons that it was cheaper is I DIDN'T NEED THE CALIPER TO BE REPLACED AT ALL. I missed half a day's work because of their nonsense. But I did save some money. Incompetent or unethical. Don't know which, but not going back either way. More

This dealer is not honest to customers. Sales people and managers do not have good professional training. Attitudes very bad. On top of that, that prices are way too high than competitors $1500 more for a managers do not have good professional training. Attitudes very bad. On top of that, that prices are way too high than competitors $1500 more for a small car, while they claim providing the best prices. It's sad to see this company does not server its community well. In the end, local customers do business with non-local dealers. More

From the moment my husband and I walked in and simply asked "what's your best price on the Honda Odessey" (we had already done our research and had been to other dealers) to the moment we drove away in o asked "what's your best price on the Honda Odessey" (we had already done our research and had been to other dealers) to the moment we drove away in our new vehicle, Rick couldn't have been any more professional, courteous, honest, and enjoyable to do business with!! He was accomodating with all appointments we made with him, extremely thorough in going over everything and again, just a pleasant man who made our decision to deal with Herb Chambers over Boch an easy one!!! He is an asset to Herb Chambers of Westborough! And we thank him!! More