Honda Westborough

We went already knowing what vehicle we wanted. Anthony Kent met us and was not pushy but helped to explain the vehicle, options and accessories, and pricing. Anthony went out of his way to get the wheels Kent met us and was not pushy but helped to explain the vehicle, options and accessories, and pricing. Anthony went out of his way to get the wheels we were interested in so we could see them and helped us to select accessories that would be useful. We had a bit of a snafu with the license plates and again Anthony went well out of his way to ensure we were happy and satisfied. We were very grateful for Anthony's service and "can do" attitude. For price… we got a decent price on the vehicle but paid more for the accessories than we probably needed to. At that point, though, getting the package together and getting in our new vehicle was more important than getting the absolute lowest price though they did give us a break on a couple of items. We want to thank Anthony for all the hard work he put into getting us into our new vehicle! We are deeply appreciative of it. More

After nearly one week long struggle to buy a specific car and visits to several other Honda dealerships in the region, and advancing to various stages of the "deal", which would always fell through for one r and visits to several other Honda dealerships in the region, and advancing to various stages of the "deal", which would always fell through for one reason or another,I , frustrated and discouraged, traveled to Westborough. Even though I grew rather skeptical about the process, this was where I ultimately found the exact car I wanted and the exceptional salesperson. Amel Y's overall demeanor, his courtesy, respect, calm and patience were very comforting. Unlike many in his position i dealt with before, he never pressured me into anything, just provided the information and advice. In addition after the sale contract was already signed he took it upon himself to drive the new car to the neighboring state ( more than one hour each way)to complete formalities at Department of Motor Vehicles and swap my trade for a new car. Amel did everything to accommodate my time constrains, as I had to travel out of state the following day in my new car. He proved to be trustworthy and reliable, keeping me posted about the progress of delivery exactly as he promissed. Overwhelmed with all that was happening and running against time i did not even realized that i left my Ezpass behind when exchanging my trade-in for my new Pilot. That is until I got a phone call about 1 1/2 hour later from Amel who noticed the tag and promised to mail it. He overnighted it to me and followed up with a phone call about both - the package and the car. More

This letter is long overdue and I wanted to personally thank Anthony Kent for the refreshing buying experience at Herb Chambers Honda of Westborough. My daughter, Brittany, is thoroughly enjoying her 2009 thank Anthony Kent for the refreshing buying experience at Herb Chambers Honda of Westborough. My daughter, Brittany, is thoroughly enjoying her 2009 Honda Civic. When you are a woman with little knowledge of the mechanics of a car, it is comforting to know you are dealing with a trustworthy salesman and I had a sense of trust from talking with Anthony in helping find the right car for Brittany. Anthony made the entire experience of purchasing, along with trading in her car, effortless. I felt no car sales pressure, which I completely despise. Tony, as I told you during the transaction, I was impressed with your honesty, integrity, and straightforward approach. Throughout the sales process you were very patient. You addressed all questions and concerns in a professional, knowledgeable and non-car salesman fashion…I appreciate that! Buying a car is at best taxing and time-consuming. Therefore, having a knowledgeable and honest car salesman is indeed rare. Having the extra bonus of feeling a personal bond with you and Manager, Mike Kelly, is even more unique. Your expertise and commitment to providing top notch quality vehicles gave great comfort in purchasing the affordable Honda Civic from you. Many thanks to you and your wonderful crew for the kind, courteous, efficient and friendly treatment we received when purchasing Brittany’s automobile….and continue to receive. We do not hesitate to tout your praises whenever anyone mentions the ordeal of purchasing a vehicle. We proudly display ours as evidence of our satisfaction and we highly recommend you and your dealership to any person seeking either service on their current vehicle or purchasing another. Once again, thank you for your splendid customer service skills, Tony! Sincerely, Marsha Beals More

Francis was professional and knowledgeable when I was looking for a new Accord. He listened carefully to what my needs were and found several choices to consider. He even recommended a model (the Accord looking for a new Accord. He listened carefully to what my needs were and found several choices to consider. He even recommended a model (the Accord Sport) that I hadn't considered but ultimately bought. I love it! He made sure I understood all of the car's features during the test drive and even helped me set up the bluetooth connection to my iPhone before I took the car home that day. I was concerned that the snow tires from my old car might not fit, but they did some quick research for me and the did. I highly recommend Francis and Herb Chambers. This is the second Accord I've purchased from them and I plan on going back when I need another car. The dealership is clean and everyone is polite and helpful. More

My van was wobbling while driving and took it to other service centers. They could not fix it. Tony got it fixed upto 90%. Thanks, I give Tony all 5s. About the price, he did what he could do the best I b service centers. They could not fix it. Tony got it fixed upto 90%. Thanks, I give Tony all 5s. About the price, he did what he could do the best I believe. More

Rich and Adam were very friendly and thorough. They presented all options to me in a direct and courteous manner. They were understanding rather than being pushy. It was a satisfying experience. presented all options to me in a direct and courteous manner. They were understanding rather than being pushy. It was a satisfying experience. More

I have 2 Hondas I purchased at this dealership and have been using them for all my service. Not the lowest price but you get what you pay for and I don’t feel guilty pocketing an extra K-cup on the way ou been using them for all my service. Not the lowest price but you get what you pay for and I don’t feel guilty pocketing an extra K-cup on the way out. I am always happy when I get Tony as I pull in. He is cheerful and really hustles around. He consistently takes time to explain my service options before service and what they did afterwards. He happily had my Fit rewashed when my daughter was disappointed by the results the first time. If you have the chance - seek him out on your next service call. JWW More

After driving a practical, boring SUV for almost 10 years, I wanted to find a nice car that was comfortable and fun to drive. I looked at a wide range of cars and decided I wanted a Chevy Camaro. I s years, I wanted to find a nice car that was comfortable and fun to drive. I looked at a wide range of cars and decided I wanted a Chevy Camaro. I scheduled a few test drives for used Camaros in the Framingham/Westborough area and checked out my options. They were all beautiful cars and drove amazingly well. But what sold me on the one I ultimately decided to buy was the friendly service and attentiveness of my salesman, Jon Belez, and the whole staff at Herb Chambers. It was a very busy time for the dealership, but Jon didn't rush me through the process and was extremely patient with my questions. The other dealerships I visited didn't even call to confirm my test drive appointment and pretty much ignored me when I showed up for my test drive. From start to finish, Jon was on top of the whole situation and made sure I was getting exactly the car I wanted and worked hard to get me the price I could afford. In fact, everyone at the dealership was very professional and kind, from the woman who scheduled my test drive to Jon in Sales to Ricardo in Financing/Warranties, the whole experience was so much better than the other dealerships that I couldn't imagine having to go through that whole process somewhere else. They made it really easy to buy one of my dream cars. I would highly recommend Herb Chambers Honda of Westborough to anyone looking for a new or used car. I really didn't expect such a high level of service and I'm truly thankful to Jon and the staff for getting me into the car that I wanted! Thanks so much! -Ryan More

Tony Ngo is a friendly, customer first, efficient, and committed to excellence service professional. I was very happy to do business with him. I highly recommend him to other customers. committed to excellence service professional. I was very happy to do business with him. I highly recommend him to other customers. More