Honda Westborough

Wonderful staff. I bought a new HR-V just over a month ago and still cannot get over what a wonderful experience I had at Herb Chambers of Westborough. The entire staf I bought a new HR-V just over a month ago and still cannot get over what a wonderful experience I had at Herb Chambers of Westborough. The entire staff was friendly and helpful. They were patient and respectful as my one-year-old daughter took over the appointments. Pierre and Matt were a pleasure to work with and I would send anyone looking for a Honda to visit. I will certainly be back for service- and a visit with this awesome team. Thanks again! More

Best car buying experience we have had. We visited several dealerships in our recent search for a new car, but Herb Chambers Honda of Westborough was by far the most professional and organiz We visited several dealerships in our recent search for a new car, but Herb Chambers Honda of Westborough was by far the most professional and organized dealership we dealt with. From our first meeting with David Yang, we knew that this was the dealership we would stay with, even though it was not the most convenient for us to get to. David was on top of everything throughout the entire process - never pushy, all the information at his fingertips and always anticipating our next question. From the moment we made our decision, everything happened so fast, and seemingly effortlessly on our part. David found us exactly the model and color Odyssey we wanted. He then worked with his sales manager to get us what we considered to be a very fair price. When Ricardo, the sales manager, discovered that Honda couldn't beat the rate our credit union was offering, he went to the effort of contacting our credit union (who happened to be one of their finance partners) and setting up the financing through them at the best possible rate. David made the arrangements with our insurance company to get the car registered, and we had a new car! David's friendly manner and professionalism made the whole process a pleasure, and when he was busy with another client, Dexter assisted us in his quietly friendly way. Ricardo, likewise, was friendly and very efficient. He definitely went the extra mile to make it all come together. From start to finish, this was the best car buying experience we have had. More

Pierre and Ricardo, the team to beat Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was lookin Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was looking at, and after the test drives answered all my questions. Not only did he help me that day, but patiently answered all my questions and concerns over the next 3 days as I made my long, drawn out decision and flip-flopped 100 times. After my decision, Ricardo took over for the financing, and he worked very hard for me. He stayed in constant contact with me, shopped for the best rate, and did it all quickly. These guys are great and work as a team - one I'll definitely be recommending in the future. Thanks to both of you!!!!!! More

Excellent Dealer First the sales staff was excellent and made my experience buying a new Honda Pilot fun and gave me a great deal. I worked with Brittany Bender throug First the sales staff was excellent and made my experience buying a new Honda Pilot fun and gave me a great deal. I worked with Brittany Bender through email to negotiate the price, Brittany was excellent and beat the best price I received at that point. When I arrived at the dealership I worked with Jim Sweeney who is the best salesperson I have ever worked with and is a great person. Jim worked with me on my trade, which I got an excellent trade value for, and got the deal done to my satisfaction in a very short period of time. Adam Tremblay was the finance director who got me financed and he got the numbers perfect without me having to correct anything which was new for me. I purchased a brand new 2015 Honda Pilot LX and after less than two days of ownership I found a paint issue that happened at the factory that I did not see when I inspected the car. I was sent to Herb Chambers Auto Collision of Ashland and worked with Tina Tran and her manager who was honest and explained to me the amount of repainting that would be involved to fix the defect, which was more than I wanted to do, and explained that the defect was an unusual one they had not seen before. I contacted Honda of America and they refused to do a buy back or car swap which I requested since I did not want a new car with a paint defect that would require what I consider extensive paint repair they refused to do anymore than the respray under warranty. I explained to the dealership that I preferred the car to be swapped and Matt Dency who is the sales manager of Herb Chambers of Westborough swapped the Pilot LX with the defective paint with a brand new one with no unusual paint defects. Jim Sweeney came in on his day off to help facilitate the swap. This dealer did the honorable thing by me and I will go back to them for all future Honda purchases. In the end I got a great deal and met some fantastic people who care about their customers and are empowered to make things right when they go wrong. More

Worst possible buying experience This man , made me buy something that I did not want and the pressure tactics used was enormous. They made me finance the bloody thing with them and f This man , made me buy something that I did not want and the pressure tactics used was enormous. They made me finance the bloody thing with them and forced me to pay a higher interest More

Excellent experience I was looking for a good, solid, reliable car, fairly new and within budget. I don't like to be pressured, just assisted. Pierre was very helpful, g I was looking for a good, solid, reliable car, fairly new and within budget. I don't like to be pressured, just assisted. Pierre was very helpful, going out of his way to make sure that I could evaluate similar cars and helped me analyze the difference without pushing me towards one or the other. When I stopped in on his day off to show someone the car I was probably buying, he came in on his day off to assist me. He made the buying process easy and pleasant, even letting my daughter check out cars she had been researching. I would recommend Pierre and Herb Chambers Westborough. More

Great Dealership! Very satisfied with our car buying experience! We live one town over from the Norwood auto mile. I had been in the competitive dealer and was not imp Very satisfied with our car buying experience! We live one town over from the Norwood auto mile. I had been in the competitive dealer and was not impressed with my salesperson or the quality/price of the Honda Pilots. They had a ton to choose from but were all moderate quality. I happened to look online at Herb Chambers. Immediately I was impressed with the quality of the vehicles they had on hand. I visited the Dealership the next day and dealt with Pierre. The next day I brought my husband and purchased our used 2009 Pilot. Pierre was really awesome to deal with. Very personable and honest. Our financing person (Adam) was also very professional and nice. I would HIGHLY recommend purchasing a car from Herb Chambers and Pierre. More

Absolutely pleasant and kind! I had been searching for 2-months for an SUV that I wanted to purchase. I am from Rhode Island so there are many dealers that I had to choose from. I had been searching for 2-months for an SUV that I wanted to purchase. I am from Rhode Island so there are many dealers that I had to choose from. Went through probably 10 of them. I finally decided after driving and researching my options that I wanted a Honda Pilot. I wanted a 2015, Obsidian Blue, Honda Pilot.....loaded. This is a car I am going into my retirement with..so I wanted it to last and I wanted what I wanted. Searched 2-Honda dealers in Rhode Island...pitiful! I am not going to mention any names but they were liars. They both told me there was "no obsidian blue Honda Pilots to be found as far as New York". I was told I am going to have to settle for another color. Very unhappy. My husband was at home and he went on line and looked up where he could find one. Westborough Honda had 2 in Obsidian Blue! I called them and they verified that there were in fact 2-there and I was welcome to come up and take a peek. I was so excited! The car was waiting for me in front of the showroom, running, heated and so were the seats. I met with David Yang and Ricardo DeOliveira, wonderful - we walked in told them what we wanted, the price, I was shocked that they beat the Rhode Island prices and had my car! I am so pleased with this dealership, it doesn't matter that I probably could have had the car shipped to the Seekonk address for Herb Chambers, it was worth the drive and I would do it again and again! Thank you to both of you for making what started as the most unpleasant experience, a wonderful one with an extremely happy ending! I have recommended you to all I know and will continue to do so! Thank you again. More

Bought New Car Franklin was very patient, friendly and professional. I bought a new car here recently. The consultant I worked with, Franklin Almeida , was excelle Franklin was very patient, friendly and professional. I bought a new car here recently. The consultant I worked with, Franklin Almeida , was excellent. He was attentive and patient. I would recommend without hesitation to any potential buyers. More