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Honda Westborough

Westborough, MA

4.9
2,994 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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350 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 2,994 reviews

August 24, 2016

David Rocks! This was my first experience buying a used car from a dealership. I was a bit skeptical going in, knowing the reputation car salesmen can have. Davi More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Deoliveira
Aug 24, 2016 -

Honda Westborough responded

Thank you for taking the time to share your experience with David, Charlie and Ricardo. It’s a pleasure to hear that they were so helpful and provided you with an overall great experience. We strive to provide our guests with the best customer service and I'm very happy to hear that this was achieved with you. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Tom Van Fechtmann, General Manager

August 17, 2016

Professional and Informative I decided this morning that I wanted to trade in my 2010 Honda CR-V for a new car. On entering the dealership and greeted by the receptionist, I was More

by CarolB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Hopkins
August 02, 2016

Easy Process, Great Service On my second trip to Herb Chambers Honda of Westborough I was fortunate to be greeted by Eric. Eric was an absolute pleasure to work with. He put my c More

by CarOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Stolberg
Aug 02, 2016 -

Honda Westborough responded

Wow, thank you for the wonderful review! I'm so glad to know Eric was able to provide you and your dad with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new vehicle! Best, Tom Van Fechtmann, General Manager

August 01, 2016

Prompt response to issues with salesperson We had received unsolicited mail from one of their salesperson. After posting a complaint, the GM promptly contacted us and ensure us that we would n More

by angry
Recommend Dealer
Yes
Employees Worked With
Tom Van Fechtmann
Aug 02, 2016 -

Honda Westborough responded

Thank you so much for taking the time to reach out. Would you please contact me at your earliest convenience regarding these postcards you're receiving? We as a dealership wouldn't send anything like that and Rich knows nothing about this either. We'd like to better understand whats going on so it can be addressed immediately. I look forward to hearing from you. Tom Van Fechtmann, General Manager TVanFechtmann@herbchambers.com

Aug 04, 2016 -

angry responded

I'll scan and email the postcard

July 31, 2016

Best Service Ever Greg was very detailed oriented, and made sure that I was taken care of in a professional, courteous, and well intentioned manner. He knew the cars ve More

by CarEnthusiast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Kenmuir
Aug 01, 2016 -

Honda Westborough responded

Thank you for taking the time to share your experience. I'm thrilled that we could work with you to ensure that you received exactly what you wanted in a vehicle. I'm also happy to hear that you enjoyed working with Greg! He truly is a wonderful asset to our team. Enjoy your new vehicle, and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Tom Van Fechtmann, General Manager

July 28, 2016

Disheartened I do not recommend this dealer! When I bought a Ford Escape from them at the end of December 2015 I had to wait a week for them to get the title. More

by cuznjill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Phillipo
July 11, 2016

First time purchase at Herb Chambers I bought a Honda CRV recently at Herb Chambers Honda Westboro. My experience was most excellent. In fact I had heard very good things about Herb Cham More

by Gar Letendre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pena, Adam Tremblay
Jul 12, 2016 -

Honda Westborough responded

Thank you, Gary. I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Tom Van Fechtmann, General Manager

July 08, 2016

Excellent Dealership! I recently purchased a vehicle from Herb Chambers Honda of Westborough and I couldn't be more satisfied with the customer service, professionalism and More

by LeannRosenlund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hopkins, Rob Phillipo
Jul 08, 2016 -

Honda Westborough responded

Thank you, Leann, so much for sharing your wonderful experience with Tyler and Rob! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Tom Van Fechtmann, General Manager

July 06, 2016

David Yang - Very Business Like and To the Point We were greeted by David, who let us tell him what we were looking for, then he took over and gave us nothing but professional service. Very patient More

by PKerrigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2016 -

Honda Westborough responded

We really appreciate you taking the time to leave feedback for our dealership. We know the importance of offering customer service that is second to none, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Tom Van Fechtmann, General Manager

June 29, 2016

Sales guy This is the easiest guy to work with buying a car every time there's a problem he solves it He. try to get you what you want explains everything More

by Roy testa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Methe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2016 -

Honda Westborough responded

Thank you so much for sharing this with us! We're so glad that you had such enjoyable visit with Norman. We appreciate your recommendation and we look forward to seeing you in the future. Best, Tom Van Fechtmann, General Manager

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