Honda Westborough

My 2021 Honda hr-v needs a new transmission at 94,000 miles. This Honda dealership sold me a defective transmission. Honda had a massive recall on the 2016-2020 hr-v on the transmissions for this exact s miles. This Honda dealership sold me a defective transmission. Honda had a massive recall on the 2016-2020 hr-v on the transmissions for this exact same problem(software does not properly monitor internal fluid pressure and detect early CVT belt failure)(The warranty covers the 2016-2020 up to 150,000 miles for the transmission because of this issue. I have a 2021 with the exact same issue and they won’t cover it for me. The way Honda fixed the issue is by changing the warranty to 60,000 miles on the 2021. They did this because they know they are going to fail. What a scam. They wanted me to pay $8,100 for a replacement. They agree on coming down to $5,100 on a used transmission replacement. This is a big rip off. I sent them all the paper work showing we have kept up with the vehicle. We have done all the proper maintenance necessary. Honda made me send all the oil changes and transmission fluid changes. Then they still wouldn’t do anything. I’ve owed 3 Hondas and all of them drove over 200,000 miles with no transmission issues. I wish Honda would step up and do something about this. Don’t buy from this dealership. It was the worst experience I’ve ever had with a car. I’m never buying from Honda again. These CVT transmissions are junk and Honda knows it. More

Quick and adaptive to client needs thanks Avein for your professionalism and personable approach! You made things easier professionalism and personable approach! You made things easier More

I had a great experience with Herb Chambers (third time). I didn't feel pressured at all to lease and was given the opportunity to ask as many questions as needed. I didn't feel pressured at all to lease and was given the opportunity to ask as many questions as needed. More

Very professional sales team. I got a good deal on my car. First experience yesterday with the service team. My service advisor was excellent. She explained everything very well a I got a good deal on my car. First experience yesterday with the service team. My service advisor was excellent. She explained everything very well and answered all my questions. More

Clean, professional, calm- best car buying experience to date! Would definitely return! Norman was absolutely fantastic to work with. date! Would definitely return! Norman was absolutely fantastic to work with. More

Very professional services, good communications, facilities, clean . . . A a a a a a a a a facilities, clean . . . A a a a a a a a a More

Quick turnaround. Performed services as agreed. Check in was efficient and simple. Check out was quick. Performed services as agreed. Check in was efficient and simple. Check out was quick. More

Personnel very professional and friendly. Service was prompt and informative. Thank you. Karolyn J. Perry Service was prompt and informative. Thank you. Karolyn J. Perry More

Very nice experience thank you for being there so I could take of my truck issues take of my truck issues More

James, the service manager at Westborough Honda, Herb Chambers is phenomenal. He took a stress that would’ve cost me and renting a car and gave me a loaner from Honda took care of my entire car that need Chambers is phenomenal. He took a stress that would’ve cost me and renting a car and gave me a loaner from Honda took care of my entire car that needed to be repainted, and made sure I was taken care of 100%. I highly recommend Herb Chambers Honda in Westborough Massachusetts. Their customer service is the finest I’ve seen. I’ve been from California to Massachusetts and never experienced the high-level of customer service that I did from James and his crew. Thank you again, James. More