Honda Westborough

Service The service was quick and efficient. The wait area is clean and comfortable. When the work was done everything was explained to me in detail. The service was quick and efficient. The wait area is clean and comfortable. When the work was done everything was explained to me in detail. More

Routine service I went in for a routine service, oil change, tire rotation. Service was good. Wait time was as promised. Comfortable waiting area. Only disappointme I went in for a routine service, oil change, tire rotation. Service was good. Wait time was as promised. Comfortable waiting area. Only disappointment was no car wash, but I was given a voucher to come back and have it. More

Great Oil Change Fast service and straight forward treatment of us. I would recommend the Honda Service Center to anyone looking for auto service in the Westborough ar Fast service and straight forward treatment of us. I would recommend the Honda Service Center to anyone looking for auto service in the Westborough area. More

Routine service and inspection sticker I brought my 2016 Honda Accord for routine service and to get an inspection sticker. The whole service department is run like a well-oiled machine in I brought my 2016 Honda Accord for routine service and to get an inspection sticker. The whole service department is run like a well-oiled machine in Westborough. Matt Gonyea assisted me through the whole process. He is always helpful, courteous and knowledgeable and should be considered valuable asset to your company. Thank you, Matt! Keep up the good work! More

Intermittent Tire issue I was having an issue with on of the tires on our Civic, to complicate it, it was intermittent. Jim Walgreen took ownership of the issue and was able I was having an issue with on of the tires on our Civic, to complicate it, it was intermittent. Jim Walgreen took ownership of the issue and was able to resolve it with the technician after a number of possibilities. Great work and ownership. Will keep coming back. More

Oil change Good service, friendly, no complaints. Had a nail in a tire that they repaired at no charge. Service was free (complimentary with purchase of car) bu Good service, friendly, no complaints. Had a nail in a tire that they repaired at no charge. Service was free (complimentary with purchase of car) but based on my experience WOULD go back for service again. More

Excellent service So happy to know that you can have service done on a sunday,with appointments too!!!! In and out..... Wifi coffee ,light snacks all free while you w So happy to know that you can have service done on a sunday,with appointments too!!!! In and out..... Wifi coffee ,light snacks all free while you wait. Matt checked in several times to let me know how much longer till I was done. Very happy with the service dept!!!! They even washed and vac"d the car out!!!! More

Excellent Service I know it seems strange, but I actually enjoyed my service visit. I was taken earlier than my scheduled appointment (which was on Sunday....very conve I know it seems strange, but I actually enjoyed my service visit. I was taken earlier than my scheduled appointment (which was on Sunday....very convenient) , I watched TV and I had a piece of pastry. My service advisor was very friendly and professional....he kept me apprised of the status of my car. I will definitely be back to get my car serviced again. More

Terrific Service as Usual My wife and I relocated to Boston and are glad to have found such a reliable service center. The advisors do not seem to be focused on talking you int My wife and I relocated to Boston and are glad to have found such a reliable service center. The advisors do not seem to be focused on talking you into things you do not need and give good explanations to any service issues. I also like the fact that you can drop by at any time with minor issues. Matt Gonyea in particular has been very responsive as my advisor and I certainly appreciate his efforts. More

I hate most sales people, but Just recently purchased a used Civic Si from Herb Chambers in Westborough. I live in NH and it was worth the 2+ hr drive. Smoothest car buying experie Just recently purchased a used Civic Si from Herb Chambers in Westborough. I live in NH and it was worth the 2+ hr drive. Smoothest car buying experience ever, from the moment I walked in to the moment I walked out. Clean, welcoming dealership. Eric S. was very helpful and is a fantastic client advocate. He helped me get the value I wanted for my trade-in with little hassle and is very knowledgeable and ready to get the info if he doesn't know, Very amicable and approachable as well. And as a cynical guy who doesn't like most sales guys (and I work with them!), he gave me the rather opposite vibe. Cool dude to work with! Shout out to Dean as well for being very helpful as well; he was fantastic in explaining the financial aspects in an easy-to-understand way. - EDIT 2018/02/07: Editing my review for honesty. I would like to remind that the sale was pretty flawless and Eric and Dean were great with me last Saturday. Last Wednesday was not as great. I was told that, as an NH resident, I would have to meet with someone to register the car at any town hall in NH. We decided to meet at 11AM in Kingston, NH. No biggie... I've never purchased a car in MA before, so I trusted Eric. Wednesday, on my way to Kingston, I got a call saying that the driver was going to be late by about 30 minutes or so. No biggie... stuff happens. I get to Kingston with my daughter, excited for the car and we were hoping to make the exchange and drive the new car back. The guy was running late so we made use of the time and cleaned out the car a bit, plus gathered all of our stuff to transfer to the new vehicle. Josh, the driver, pulls up in the new Civic Si. We greet each other... he's in a hoodie with a Patriots beanie. (I personally don't care but I would maybe suggest that next time, drivers have a bit more of a professional appearance... but again, no biggie to me, personally.) I get the registration from the old car and we go inside and wait in line for the town clerk... ... only for the town clerk to look at us and repeat that we're in Kingston, NH. Twice. We were supposed to register this in my home town's town hall. Neither of us knew this, and now I'm a bit irked because I took a lunch to drive more than an hour south for nothing. We head back up north, me in the older car with my daughter, Josh in the Si. Again, not really a big deal, but imagine this: You just ordered a pizza. You agree to meet the pizza delivery guy because the drive is pretty long. The guy meets you with the pizza, you get to see the pizza, smell the pizza, but can't taste it. We had a fantastic-looking pizza driving behind us for more than an hour, back to my home town's town hall. We get to our town hall and go in to do the registration transfer between vehicles. Yay, we're finally going to do this. Josh goes up to the clerk, I explain that we want a transfer of registration and that I've never done this before, yada yada. The clerk does her thing, then asks for the fee. Josh has a manila folder prepped by Ralph (according to the great notes written on the front), so he's prepared with everything he needs for paperwork to get this done. All except the check. Josh and I looked at each other, he made some calls, and then Eric called me to apologize and if I could cover it with a credit card or something. Okay... cool, stuff happens, I'll cover down... I don't care at this point. I pay for the registration, we get it done, we walk outside and start transferring stuff from the old car to the new car. When it came to my license plate, I asked if Josh had tools to remove it. He did not. I dug around in my car for a multitool I stash just in case and remove the license plate myself to put on the new car. I felt bad for Josh, I really did. He apparently was a lot attendant and didn't do this normally. We said our goodbyes and I got to drive my car a whopping 5 minutes before I parked it and continued work. Fast-forward a bit. I emailed Eric the same day to tell him that that day was pretty messy. I wasn't happy. We spent 3.5 hours to do all of this, so that's half a day gone that I could have worked. (I am hourly.) I understand that he's not solely to blame, we both could have checked on the town clerk thing but I did trust that he's done this before... but maybe he got bad info. Whatever. He replied back that same day to apologize and then asked me how much everything was so he could "have a check processed and sent out to you ASAP!" I cooled down and replied back the next day, and then the following day, and then followed up and texted, and called the dealership to follow up, and then on Monday he responded saying the office manager left for the day so he would have to follow up. This would be no biggie, but at this time, it's been 5 days. I'm not sure what ASAP means, but to me, it's "as soon as possible." In the corporate world, 5 days can be relatively quick. However, I'm an individual who needs to pay bills and all that sort of adulting crap. I was out money I didn't expect to be out... and I regret making a down payment, since it could have been a decent buffer before my next pay period. Yesterday, I reached out again to let Eric know via email that I was missing an inspection sticker, noticed that I did not have my front license plate (my fault, I forgot to take it off at the time), and some other minor issues... plus the reminder about that check he was going to send "ASAP." (To be fair, his kid was sick the week before and I do know that things get pretty busy, plus there's a process/procedure for things.) Today, I sent him photos of the deficiencies and told him I would call the dealership later today to speak to the office manager. Just about 15 minutes ago (1:16PM), I just got off the phone with Adam Tremblay, who was pretty awesome. Brief, helpful, and to the point. He says he's going to get back to me in about 20 minutes. It is now 1:51PM. I'm not going to hold him to the fire on time... people get busy, but I'm also going to expect a call within an hour, realistically. I'm hoping things work out soon, because with each passing day, I'm honestly getting more irritated with how after a sale, I'm being treated typically... hence, why I have my issues with sales people. =) (Just my perspective... I do think that Eric is trying his best with what he's got, but again, this is how I feel.) UPDATE 2018/02/07: Received a call at 2:31PM. Adam explained everything, was great, and told me a check and my plate would be shipped overnight. He explained the other issues and how to address them. I'm happy with that call. Got a text from Eric with a photo of the UPS box and tracking number. This is great. Great followup. UPDATE 2018/02/08: Received the check and license plate. Check didn't include the registration fees I paid, so I'm reaching out again. UPDATE 2018/02/09: Adam Tremblay reached back out to me about the additional check and will be sending it shortly. *** CONCLUSION: Herb Chambers is not bad... this was just not the smoothest ride as far as a car transaction goes. A lot goes into one: trade-in, financial review, client relations, communication, etc. I don't understand all the nuances, but I know that the concepts of sales and service are the same throughout any industry. I also know the complications can be the same throughout any industry. In all, I will say that the customer service at Herb Chambers is still great, despite the bumpy ride, to get here. It's still not 100% but we have paths to resolution. Eric Stolberg is great for hassle-free client advocacy and relations, and we need more people like Adam Tremblay. P.S. I noticed my review here was propagated to Google, so I edited it. However, another shout out to Adam Tremblay for responding to every. single. review I saw on Google offering to help. This is fantastic and a great client-facing show of initiative to right what's wrong for a company. I also want to add that this may be an atypical review. I don't think Herb Chambers makes a lot of sales to out-of-state customers, hence this whole debacle. YMMV, obviously. More