Honda Westborough

First CRV oil change This was my first experience with the service dept after purchasing my CRV at this dealership. Abby went above and beyond to make sure everything wen This was my first experience with the service dept after purchasing my CRV at this dealership. Abby went above and beyond to make sure everything went smoothly. More

Service - 2014 CRV I have been doing service for my CRV at Herb Chambers Westborough for past year. I am happy with the work on car. They also have coffee and snacks to I have been doing service for my CRV at Herb Chambers Westborough for past year. I am happy with the work on car. They also have coffee and snacks to enjoy while you wait for service. Service was done within the estimated time frame. They also did vacuum the floor. Only thing that was not up to the mark was Car wash. They include car wash in their service but last three services I had at HBW, Car wash was not working. Not happy about that. More

Did the work I wanted in the time estimated They did the work I wanted done and within the time they estimated it would be completed. They did an analysis and inspection of other areas and made They did the work I wanted done and within the time they estimated it would be completed. They did an analysis and inspection of other areas and made recommendations for other potentially needed work which they often do. More

First oil change Happy to see on your website that you did service on Sundays. Jim was very helpful with the service level that I needed for my first service visit. Happy to see on your website that you did service on Sundays. Jim was very helpful with the service level that I needed for my first service visit. More

Fixed sliding doors of Odyssey. I recently had an issue with the sliding door of my 2015 Honda Odyssey where the door would not close. This happened right after a snow storm and duri I recently had an issue with the sliding door of my 2015 Honda Odyssey where the door would not close. This happened right after a snow storm and during peak winter. Herb Chambers Westborough was accommodating enough to take the vehicle in the Service center after hours. Mr. Jim Walgreen was the service rep working with me. He was very respectful, prompt and detailed in his communication. I took a couple of days to give the final go ahead for fixing the doors as I was trying to learn more about the issue, cost and warranty details. Jim was unbelievably patient through the entire process and ensured that I was getting the right level of attention and response. He also followed the right protocol of keeping his supervisor informed. Jim and his team did a wonderful job at getting my van fixed. I have been getting my Honda vehicles serviced at Herb Chambers, Westborough for past several years and have received great service. This time it was outstanding! Keep up the great work! More

Excellent customer service! Service department does a great job explaining service needed and I never feel like there is a hard sell for extra unnecessary work, thank you! Service department does a great job explaining service needed and I never feel like there is a hard sell for extra unnecessary work, thank you! More

Attention to Detail Jeremy did an outstanding job resolving my under dash vibration/rattle. He took the time to take a ride with me to hear what I was hearing and was abl Jeremy did an outstanding job resolving my under dash vibration/rattle. He took the time to take a ride with me to hear what I was hearing and was able to correct the problem in a relatively short period of time. Abby did a great job keeping me informed during the servicing process. Kudos to both Jeremy and Abby. More

The Experience was no where near as Painful as I expected! I found the Jeep I wanted to purchase online at Herb Chambers Honda in Westborough. Ususally, dealing with dealerships has not been one of my favorit I found the Jeep I wanted to purchase online at Herb Chambers Honda in Westborough. Ususally, dealing with dealerships has not been one of my favorite things to do, but I was pleasantly surprised with my encounter with the sales staff. Johnny Tang was my salesman, and at times he didn't seem as confident as I would have liked, but he knew where to go to get answers and he never misled me. I was very satisfied with his performance, as I never felt pressured (a pet peeve) and was allowed to take everything in and make my own time alloted decision. Johnny was very sincere and polite and a pleasure to work with. I think you have a gem in the making there! I had a plan to finance the vehicle and I was able to stick to it without any grief from the finance department. The finance officer was also very polite and accomodating. He did his job without forcing anything down your throat. I am very happy with the vehicle I purchased and more importantly, I don't feel like I was taken advantage of...a great vehicle for a fair price. I hope to do business there in the future! More

Wuick and easy and very convenient Jim was very helpfull and very professional. Made my experience quick/ easy and with no headaches. Great experience and just made the entire experienc Jim was very helpfull and very professional. Made my experience quick/ easy and with no headaches. Great experience and just made the entire experience simple and I got my car back quick as possible so I was able to go on with my day. More