Honda Westborough

My service was fine as always. However, while I sat in the waiting area there was an employee (I believe was probably management level) talking to a client. It was an ongoing debat However, while I sat in the waiting area there was an employee (I believe was probably management level) talking to a client. It was an ongoing debate. The client believed that Honda should offer to help/fix whatever the problem was with their car. The employee continuing to say it wasn’t the dealerships problem. This debate went on for a bit with the employee eventually telling the client they could take their business elsewhere. Finally the client asked to see this individuals manager. Although their voices were not raised you could not help but hear the conversation. This should have been taken to a more private area, not the waiting area. Regardless of who may have even right or who may have be wrong it sure left a bad taste for Herb Chambers customer service not to mention it was awkward for those sitting there. This all took place sometime between 4-5pm on Friday, June 7th. Maybe a little more training for this employee as it relates to customer service with difficult clients. More

The care that was given to my wants, needs and satisfaction could not have been any better. I will always by my car from Jim at Herb Chambers. I trust him implicitly. satisfaction could not have been any better. I will always by my car from Jim at Herb Chambers. I trust him implicitly. More

The salesman and finance person were polite and helpful. The atmosphere at the dealership we warm and relaxing. The conversation was informed. The atmosphere at the dealership we warm and relaxing. The conversation was informed. More

Service here is great. They were very accommodating to my schedule and the advisor and service manager were professional, knowledgeable, and had great customer service. They were very accommodating to my schedule and the advisor and service manager were professional, knowledgeable, and had great customer service. More

David was absolutely amazing in helping me find my best options for my new car and made the process very easy and non stressful! Having someone on my side helping me achieve my goal was an amazing opportun options for my new car and made the process very easy and non stressful! Having someone on my side helping me achieve my goal was an amazing opportunity to experience More

Great service Advisor. Car was ready when told. Will be back again when service is do. Car was ready when told. Will be back again when service is do. More

I recently had the pleasure of visiting Herb Chamber's Honda Service Center for a tune-up on my 2020 Insite, and I must say that the experience was nothing short of outstanding. From start to finish, Sean Honda Service Center for a tune-up on my 2020 Insite, and I must say that the experience was nothing short of outstanding. From start to finish, Sean and Angela went above and beyond. They took the time to listen attentively to my concerns and thoroughly explained the necessary repairs and maintenance required. The service center itself was immaculate, reflecting the team's commitment to maintaining a clean and organized environment. It was evident that they take pride in their work and strive for excellence in every aspect of their operation. The waiting area was comfortable and well-appointed, offering complimentary refreshments and a pleasant atmosphere to work while my car was being serviced. Furthermore, the turnaround time for my vehicle's repairs was impressively quick. The team efficiently completed the necessary work, and then some, without compromising on quality. They even went the extra mile to keep me updated throughout the process, ensuring I was aware of any unexpected findings or delays. Lastly, the pricing was fair and reasonable. I never felt like I was being taken advantage of or pressured into unnecessary services. They provided a detailed breakdown of all costs upfront, allowing me to make informed decisions about the repairs needed. I recommend this service center to anyone in need of reliable and top-notch car service or just a free wash! More

This dealership is always helpful and organized. They are always ready to answer any questions you may have and are very professional. The service here is wonderful, they go above and beyond. They are always ready to answer any questions you may have and are very professional. The service here is wonderful, they go above and beyond. More

James Sinclair provides excellent service always, clear communication and is very reliable. I always suggest him to others communication and is very reliable. I always suggest him to others More

Dealership is well run. Salesman are very business oriented. Answer all your qurstions. Review all specifications of the car. No pressure about purchase or price Salesman are very business oriented. Answer all your qurstions. Review all specifications of the car. No pressure about purchase or price More