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Honda West - Service Center
Las Vegas, NV
414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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414 Reviews of Honda West - Service Center
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October 15, 2016
Service attendants break your ask you pay fix! Service attendants personal reason break your car down, and call you pay to fix bill, by Gm manager. No customer service, not friendly and push out th Service attendants personal reason break your car down, and call you pay to fix bill, by Gm manager. No customer service, not friendly and push out the reason. They won't respond your car insider services department without pay. Be careful be sure your check the car before go in the service is good conditions. If not your will got extra speed at there. More
by Hj123456
Employees Worked With
Brain
August 10, 2016
Disgusted doesn't even begin to cover it.... The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to ab The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to about my warranty coverage, went over an hour out of my way, only to have them not do what was promised. I would never buy another vehicle here, and will take my business elsewhere. I will tell everyone I can about this - what a miserable experience. More
by hollyb
Employees Worked With
Jered, girl on the phone who was clueless, and service manager who was no help
September 12, 2013
These guys are con-artists and not very good ones. Their website prices mean nothing. Their word means nothing. Their "specials" mean nothing. They will try and get whatever they can from you even if that m website prices mean nothing. Their word means nothing. Their "specials" mean nothing. They will try and get whatever they can from you even if that means lying to your face. Carol Guyovich is who I dealt with before she brought Wayne the Service Manager out. Their website quote was on par with every other dealer. When I got there, they tried to nickel and dime me up over hundreds of dollars. When I called them on it they backed down, but then proceeded to bill me "shop fees" almost in the same amount telling me "shop fees are standard". I forced them to go to their own webpage and showed them there were no mention of shop fees, only taxes. Long story short, I called (from their lobby) to Findlay Honda and got the price, quote, and package that Honda West was initially promising. I never even told Findlay I was calling from another dealer. They just did their job honestly and professionally they were within $2 of the Honda West quote and NO shop fees. I will be pursuing this with every consumer and law enforcement agency I can, but in the meantime, DO NOT go to Honda West on Sahara. Go to Findlay Honda. Note: Honda West's BBB rating is an F! More
by RadioActiveRich
Employees Worked With
Carol Guyovich, and Wayne - Service Manager
July 20, 2011
Bought my 2008 CR-V from Findlay Honda in Henderson (THANK GOD) I recently moved to the west side so I started to take my vehicle here for service, oil changes etc. A few weeks after the third one my w (THANK GOD) I recently moved to the west side so I started to take my vehicle here for service, oil changes etc. A few weeks after the third one my wife and I noticed the tray under the passenger seat was missing so I decided to stop by there and see the service director about it. In so many words he told me there was nothing they could do about it and that his crew were on security cameras and that they could not get away with that. My wife and I are the only ones who are ever in the car, besides them when they change the oil and wash it. My wife also had some important papers stored in that very drawer that is now missing. I told them that I would do my own oil changes from now on, and did. When I went to do the oil change myself I happened to notice that my emblem (i-VTEC) on the top of the motor was now missing also...I'm sure it was there as I have pictures of it a few months earlier. DO NOT TAKE YOUR CAR HERE FOR ANY SERVICE!!! ...and if you do take video of evrything first...don't be a victim of a malicious, careless dealership... "I WAS." More
by Charlie89
Employees Worked With
Service Director and service staff
