Honda West - Service Center

Almost died Hello. Today I had an appointment Friday 11/3 230pm. There was special order part that had arrived for my battery cable to be replaced. The work wa Hello. Today I had an appointment Friday 11/3 230pm. There was special order part that had arrived for my battery cable to be replaced. The work was done and I left Just after 5pm. Once I left your service center I went to the gym nearby on Sahara and Decatur. On my way to the gym the dashboard lit up and it was the orange engine light on my dashboard left hand side. I was at the gym for just over an hour. When I stepped into my car and tried to start it, the car was hesitant and slowly turning over. I tried it a second time and the car started but now the dashboard red battery light had illuminated along side the orange engine light that previously lit up as well. I was planning to bring the car back to your service center but it was past 630pm. As I was driving my car home another dashboard light illuminated, this time it was the orange ABS light on the right hand side. At this point I have no idea what is going on????? Am I safe in my car to drive home????? I did make it home and waited for my partner to come home so he could follow me to your service center. I did not feel safe driving 25 minutes with my car acting the way it was. It barely turned over when I started it at my house, shortly after I was on the road with my partner following behind me in his car. I had him follow me in case the car broke down somewhere along the way. While driving over the speedometer completely stopped and all needles on my dashboard were inactive! I had no idea how fast I was going and when I did stop at a red light the car would barely move and jerked back and forward at times. I was caught in an intersection on Flamingo and Durango, the car had slowed down and wasn’t accelerating, I could’ve been hit by oncoming traffic and died! I drove the rest of the way with an inactive dashboard and speedometer not knowing if I was going to cause some kind of fatal car accident to myself or another driver. I brought my car in Friday 11/3 230pm so it could be worked on and instead your service team and technician allowed me to leave with a faulty car that could have KILLED ME or someone else. I also brought my car in on my day off so I wouldn’t be inconvenienced with having to work the same day. It will be Saturday 11/4 when you read this and now I am being inconvenienced by having to work this afternoon and I have no car to run errands and go to work on time. I have always brought my car to this service center for many years and always bought Honda cars. I am completely disappointed and pissed off that this happened to me. My statement/bill/invoice has a HONDA MULTI-POINT VEHICLE INSPECTION CHECKLIST all of which was reported in the GREEN/SATISFACTORY, but that was INCORRECT. The technician that worked on my vehicle Keoni Jumawan Pantil did not do his job and neither did the service advisor Colby Colte. I also had my car serviced on 10/19/17 and that HONDA MULTI-POINT VEHICLE INSPECTION CHECKLIST was all in the GREEN/SATISFACTORY as well from your service center. So now what can you do??? I would be suing you if I got into a fatal car accident today. How do I know that my car is in great hands and working properly after going to your service center?? I do not expect to pay for any services regarding this matter. I would like you to correct your improper service that you gave to me and my vehicle. I have left my car in a parking spot and completed the overnight/early morning envelope so that you can correct this issue ASAP. More

Colby Cotè has always been great! Regularly have my Honda Pilot serviced and maintained here W.Sahara Honda, and my service advisor of choice has always been Colby Cotè, great and awes Regularly have my Honda Pilot serviced and maintained here W.Sahara Honda, and my service advisor of choice has always been Colby Cotè, great and awesome guy! Highly recommended. He goes the extra mile to make sure you get what you need fast, he also makes suggestions for car maintenance and all. Overall 6/5 star! He should be promoted! Highly accommodating and pleasing personality, and highly knowledgeable. Colby is the best service advisor, have your car checked by him. 👍🏻 -Daryl More

Friendly polite and professional I came here for an oil change coffee is delicious service is quick and they are polite they treat your car like they would if it were theirs I came here for an oil change coffee is delicious service is quick and they are polite they treat your car like they would if it were theirs More

The very best service Whether I come in with an appointment or just come in off the street I always feel like I am a very special customer and when I walk out the door I kn Whether I come in with an appointment or just come in off the street I always feel like I am a very special customer and when I walk out the door I know that whatever reason I am there my service is well taken care of and my car is well serviced. More

Quick Express Service I called Honda West to ask if I needed an appointment for an oil change (as indicated on my dashboard icon). They said that I could use express servic I called Honda West to ask if I needed an appointment for an oil change (as indicated on my dashboard icon). They said that I could use express service without an appointment. On Saturday, I arrived in the morning and was taken in immediately. The service for an oil change and tire rotation took less than an hour. Their waiting area is nice and provides free wifi and charging stations. They also provide a free exterior car wash. I was very pleased with the service. More

Fabulous! The service I get at Honda West is always spectacular. Karla is always my tech rep, she is great. Honest and straightforward. She is always very frien The service I get at Honda West is always spectacular. Karla is always my tech rep, she is great. Honest and straightforward. She is always very friendly and helpful. More

the last sevice completed there was done well the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service adv the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service advisor named "adam." he was very good at explaining what needed to be done and informed me that the front brakes were in need of replacement. his promise to have the vehicle ready by a given time was beaten by 15 minutes. so he is a man of his word and very good at what he does. from a past experience I do have a problem with the service manager who charged me $70 for a starter replacement when the car was approximately 300 miles out of warranty. horrible customer service by this service manager and it has cost this dealer future business with new Hondas I have purchased along with family and friends. unfortunately when I brought this fiasco to the attention of the "general manager" he said no problem and that the dealership would absorb the cost because of all the new vehicles I had purchased or leased there. I was unable to reach him (the general manager) on the day of this repair and so the $70 charge stood. the general manager obviously knows what the term customer service means and the cost of acquisition for a new customer. maybe he should relay that to his other managers. to be clear it has nothing to do with the $70 and everything to do with treating customers right. albeit, the car was approximately 300 miles out of warranty there was a easy fix to avoid this charge and making me an unhappy customer. there are exceptions to every rule. it has already cost this dealership two new vehicle sales and definitely will cost them more. the only reason I went there for service is because that is where this car was leased. the other cars go back to the dealership where purchased. great general manager and horrible service manager. hope none of you have to deal with this service manager who didn't even come out to explain his position to me, instead sending out one of his lackeys... it's the principal here not the money, $70 doesn't change anyone's life... More

Good dealership for service on my new Ridgeline Have a 2017 Ridgeline that needed a few adjustments and Honda West took care of them pronto. And Adam took care of me on the annual oil change (I don Have a 2017 Ridgeline that needed a few adjustments and Honda West took care of them pronto. And Adam took care of me on the annual oil change (I don’t drive it a ton but I love this truck). More

Oil and filter change My service agent Karla is who i always go to and she has treated me well for the years that i have owned a CRV and CIVIC. Thanks again for the excell My service agent Karla is who i always go to and she has treated me well for the years that i have owned a CRV and CIVIC. Thanks again for the excellent service provided. More

Karl in Maintenance and servicing amazing woman Maintenance and servicing amazing woman Karl gets you in and out. Very nice I do not go in unless I’m dealing with her. Every time I had Any maintenan Maintenance and servicing amazing woman Karl gets you in and out. Very nice I do not go in unless I’m dealing with her. Every time I had Any maintenance or service done on my vehicle thank you Karl More