Honda West - Service Center

The service department rocks! Sounds crazy, I know; but I love bringing my car in for service at Honda West. If you want good service for your Honda, talk to Don, a fantastic serv Sounds crazy, I know; but I love bringing my car in for service at Honda West. If you want good service for your Honda, talk to Don, a fantastic service advisor. He will take care of you while making you feel like family. You won’t be disappointed The only thing I don’t like is the sales call you get while you’re waiting for the work to be done. They ask if they can appraise your car while it’s there because they say they want to buy it. If I wanted to trade my car in to buy a new one, trust me, I’d contact them! No phone call needed! More

30,000 Mile Service I arrived right at 9:45 AM on 11/2/2018 for my scheduled appointment. I was met by the service representative, Pedro, who handled my service request. I arrived right at 9:45 AM on 11/2/2018 for my scheduled appointment. I was met by the service representative, Pedro, who handled my service request. I had initially gone in for just an oil change and tire rotation and Pedro informed me that the car was due for its 30,000 mile service. As I was planning on driving to San Diego that afternoon, I asked him how long it would take to complete the service and he told me, two hours. True to his word, the service was completed within two hours while I waited. As always, the accommodations were very nice and I had a couple of lattes while I waited. They also cleaned up my car very nicely, which was greatly appreciated. Have had my Pilot serviced here since I purchased it in September of 2016 and will continue to do so due to the exemplary service that I receive during each visit. Great people and great service results in customer loyalty!!! More

Great, convenient experience! I went in for my first oil change on my new Honda Civic and Kamanu got me in and out real quick! He was very polite, and made the whole process easy a I went in for my first oil change on my new Honda Civic and Kamanu got me in and out real quick! He was very polite, and made the whole process easy and convenient! More

Excellent! Honda West has the best service in Las Vegas and I’ll continue to be their loyal customer! From buying my car, to servicing them regularly, I never ha Honda West has the best service in Las Vegas and I’ll continue to be their loyal customer! From buying my car, to servicing them regularly, I never had any complaints, so I can only recommend them to anyone who considers being their customer! More

Fast Excellent Service My customer service rep Karla, was friendly and helped me through the process and worked hard to re-enter my data in their system when, after a softwa My customer service rep Karla, was friendly and helped me through the process and worked hard to re-enter my data in their system when, after a software upgrade caused some errors in my profile to appear. I took the CRV in for an oil change and was out in about 45minutes (that's about a 1/2hour+ less time than it has taken me elsewhere). The car was washed afterwards as well! That too was a bonus as I pass through three construction zones on the way to work every morning!!! Thank You Honda West More

Great Service Man - Shaun Galiciano !! He is very pleasant, prompt and on-the-mark person that Honda West should be proud of. If you are lucky enough to run into him when you visit there, He is very pleasant, prompt and on-the-mark person that Honda West should be proud of. If you are lucky enough to run into him when you visit there, you are in good hands because he is knowledgeable, quick and friendly. More

Excellent Customer Service I brought my 2019 Pilot in for a window tint. Pedro checked me in. He was very helpful and addressed my needs and concerns in a professional and and r I brought my 2019 Pilot in for a window tint. Pedro checked me in. He was very helpful and addressed my needs and concerns in a professional and and respectful manner. More

Quick and Easy I came in and Pedro helped me out almost immediately. He gave me a quick run down of the stuff I needed to do up front and made it clear that if anyth I came in and Pedro helped me out almost immediately. He gave me a quick run down of the stuff I needed to do up front and made it clear that if anything extra had to be done, he would give me a call. Surely enough, he gave me a call later in the day, sooner than expected, and gave me a more in-depth analysis of my car. He was very helpful, respectful, and took of me in a genuine manner. Vote for Pedro! More

Great Customer Service I went in for a headlight bulb replacement and was out on the road within an hour. I had no appointment due to it happening the night before and was t I went in for a headlight bulb replacement and was out on the road within an hour. I had no appointment due to it happening the night before and was taken care in line quickly. I really appreciate the young man who filled out my service request. More

Excellent Service Recently, I had a major problem with my Honda Pilot. It won’t start . I purchased a new battery a few months ago so it should not be the problem. I wa Recently, I had a major problem with my Honda Pilot. It won’t start . I purchased a new battery a few months ago so it should not be the problem. I was scared to drive my car thinking that it will not start That incident happened more frequently the last couple of weeks One day, I was going to work and my car won’t start so I called roadside assistance. He was able to start the engine. I didn’t waste no time I took my car to the dealership. Rick Ream ( Service Advisor) was very helpful, he explained to me some potential reasons and asked me to leave my car overnight so the technician can diagnose the problem the following day. My car is 2016 model and I bought a Honda because of reliability. I was devastated to have a problem like this. Rick called me to pick up my car the following day . He told me that it has something to do with an alarm system. He told me to drive my car for weeks and then bring it back to see if taking the alarm off will solve the problem. So far , my car is been running good and hoping it stays that way. Thanks Rick Ream and the technician who help me with my car. You guys did an excellent job. It feels great to have a Service Department that you can trust. More