Honda West - Service Center

I have NEVER been so dissatisfied and disappointed about a dealership like I'm for Honda west. NEVER BUY A USED car from them . Terrible I have nothing but mechanical problems since I got it ! AND THEY a dealership like I'm for Honda west. NEVER BUY A USED car from them . Terrible I have nothing but mechanical problems since I got it ! AND THEY DONT CARE More

unpleasant car buying ! No appreciation as a new and valued customer. Sales person B.J is not friendly guy. Didn't care at all. But he got his commission No appreciation as a new and valued customer. Sales person B.J is not friendly guy. Didn't care at all. But he got his commission More

This review is for the service center at Honda West. It's a three strikes you're out rule. In those three strikes I have been straight up lied to about services that weren't even true. In the s It's a three strikes you're out rule. In those three strikes I have been straight up lied to about services that weren't even true. In the service report they stated the following: 1) rear brakes (true) 2) brake fluid leaking (false) 3) new starter (false) 4) replace rack and pinion (false) 5) Power steering Pump replacement (True) 6) Power steer pump leaking (false) Total - 5,000 dollars. While my steering wheel and brakes needed to be serviced there was nothing else on there was true. I became highly suspicious when your technician claimed I needed my rack and pinions changed. Well I'm not an expert but I know pinions don't normally go bad on you especially with only 100,000 miles and with how well I maintain my car. Second they claimed I had leaks. My driveway/garage does not show any signs of leaks on the concrete and when I went home and turned on my car there was nothing dripping. Again I was suspicious for more reasons. So I decided to get a second opinion. Much to my not so much surprise, the new technician diagnosed that there was nothing wrong with pinions, the starter and couldn't locate any leaks. They said yes to the brakes and my power steering. A 3,800 difference in repairs. However Honda made up that money when they charged me $179 so you could tell me some lies. That should be refunded to me immediately just for the mental stress you put on me for that day trying to figure out how I was coming up with $5,000 that I'm sure you were going to finance me on. Maybe y'all heard me talking about how I need a new car and wanted to buy mine as cosmetically in the engine it's well maintained and why not get me on a new payment plan? I don't necessarily blame you sir you were doing what you were told but shame on Honda and your technicians. I have zero reason to trust Honda and my next car will most likely be a Toyota. Good day. More

I used to think that Honda was great but I'm seriously upset this time because I have been told time and time again that they overcharged me. What annoys me is the way dishonesty & greed seems to be so de upset this time because I have been told time and time again that they overcharged me. What annoys me is the way dishonesty & greed seems to be so deeply ingrained in so many dealership service departments and mechanic shops. I brought my car in June 2021 for a diagnosis on noise, tune-up & they also suggested that it needed a timing belt and other things like brake fluid and strut assembly's, bushings, etc the total cost was $4,000! I've gotten estimates from other mechanics and they told me that my total cost should have only been $2000-2500 Parts and Labor together and Honda ripped me off. Not to mention that I had to go back again and have a diagnosis and I need another $700 worth of work... So the first time I took my car in they did a diagnosis and checked my car and said it was fine and no other issues only now to find out that oil was seriously leaking -I was told it was the power steering. SO my question is the first time I brought the car HOW come they did not see the other problems and yet told me that the car was in good condition only for things to go wrong soon after? 👎👎👎 I have no faith in mechanic shops anymore they are so unethical and dishonest to the consumer. What they don't seem to understand is that without OUR business they have NO business and NO job. Complaints to the BBB (Better Business Bureau) against Honda West. https://www.bbb.org/us/nv/las-vegas/profile/new-car-dealers/honda-west-1086-47547/complaints Article regarding Honda of the Attorney Generals office-Las Vegas https://ag.nv.gov/News/PR/2020/Attorney_General_Ford_announces_more_than_$85_million_multistate_settlement_with_Honda Consumer Report maintenance/repair guide: https://www.consumerreports.org/car-maintenance/car-maintenance-and-repair-guide/ https://www.torquenews.com/9411/where-are-hondas-brand-no-longer-interchangeable-toyota-consumer-reports-ratings https://www.realcartips.com/newcars/308-how-to-file-complaint-against-dealer.shtml Carfax reviews: https://www.carfax.com/Reviews-Honda-West-Las-Vegas-NV_92DYTB0L11#reviews Honda complaint dept: https://www.complaintsdepartment.com/honda How much dealerships are ripping you off article in TIME magazine https://business.time.com/2011/08/24/just-how-much-are-you-getting-ripped-off-at-the-car-dealership-service-department https://www.debt.com/news/common-auto-repair-rip-offs/ https://www.edmunds.com/car-maintenance/confessions-from-the-dealership-service-department.html https://www.edmunds.com/car-maintenance/avoid-getting-ripped-off-on-repairs-and-maintenance.html https://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealership-service-manager-6311261/ https://www.google.com/search?q=are+dealerships+ripping+off+people+in+las+vegas&rlz=1C1GCEA_enUS931US931&sxsrf=AOaemvL9LVPGWNKytxTKHCSm81vVs3NI-g%3A1638162439783&ei=B2CkYd2fL9jQ0PEPuICbwA0&ved=0ahUKEwidv7rS5rz0AhVYKDQIHTjABtgQ4dUDCA4&uact=5&oq=are+dealerships+ripping+off+people+in+las+vegas&gs_lcp=Cgdnd3Mtd2l6EAM6BwgAEEcQsAM6CAgAEAgQDRAeOgUIABCGAzoFCAAQzQI6BAghEApKBAhBGABQ7VtYpK8BYIfCAWgBcAJ4AIABfIgB5iSSAQQxLjQxmAEAoAEByAEIwAEB&sclient=gws-wiz https://www.google.com/search?q=are+dealerships+more+expensive+for+service&rlz=1C1GCEA_enUS931US931&oq=are+dealerships+&aqs=chrome.5.69i57j0i512j0i457i512j0i512l2j0i20i263i512j0i512l4.10969j0j1&sourceid=chrome&ie=UTF-8 More

Service department!! No communication!Held my car for 1 Service department!! No communication! Held my car for 1 week and still no parts Damage license plate Service department!! No communication! Held my car for 1 week and still no parts Damage license plate More