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Honda West - Service Center
Las Vegas, NV
414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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414 Reviews of Honda West - Service Center
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July 11, 2019
Great service Honda West always delivers great service. They do what they say they are going to do. I highly recommended them for not only their service but purchas Honda West always delivers great service. They do what they say they are going to do. I highly recommended them for not only their service but purchasing a car there as well. We have 2 Honda’s and love them both. More
by Steve
Employees Worked With
Don’t remember
July 10, 2019
Normal bi-yearly Maintenance The service representative we worked with is grit, knowledge, and was able to answer any questions we had. The experience was wonderful, we will retur The service representative we worked with is grit, knowledge, and was able to answer any questions we had. The experience was wonderful, we will return 😃 More
by RTG
Employees Worked With
Service
May 24, 2019
The worst customer service My friend went to service to Honda west on May 21st. They talked her into buy new car for ridiculous interest and high amount of car payment. We went My friend went to service to Honda west on May 21st. They talked her into buy new car for ridiculous interest and high amount of car payment. We went to return her car. They just ignored us and rude to us. I never ever buy a car from Honda West. I had the worst experience my life. Tim,Larry and Atiq were not helpful at all.... More
by Boa17
Employees Worked With
Larry, Tim, Atiq
May 11, 2019
Superior Customer Service Ever since I purchased my new 1998 Honda, in 1998, I have always taken my car to the Honda Dealership Service Dept. and here's why... Recently, I cont Ever since I purchased my new 1998 Honda, in 1998, I have always taken my car to the Honda Dealership Service Dept. and here's why... Recently, I contacted the Honda Service Dept. and told them that my oil filter may have fallen off and asked if I could bring the car in. The person over the phone suggested I have the car towed in, since it was smoking when I got home. She made an appointment for me with Service Rep. Saun for when the car would arrive by tow. The tow truck picked up my car; I called the Serv. Dept. to let them know the car was on its way and that my husband would meet the tow truck there. Saun met with my husband and said he would call us as soon as they evaluated the car, about 2 hours. He called and said I needed a new oil filter and advised on getting an oil change since we lost so much oil; I asked if I could use some Honda Service coupons I had received via email; he applied them and included a tire rotation all for $34 total; within 45 mins he called back to say the car was ready for pick-up; plus they washed the outside of car! Great Service and all I had to do was call. More
by CRT201
Employees Worked With
Saun
May 07, 2019
Excellent Service!!!! Kenny, the Assistant Manager is friendy and professional!!! He is detailed in explaining what they’re going to do in our car. Keep up the good work, k Kenny, the Assistant Manager is friendy and professional!!! He is detailed in explaining what they’re going to do in our car. Keep up the good work, ken! More
by Dos1010
Employees Worked With
I don’t know
April 04, 2019
Excellence and professionalism Kenny Franchek, Assistant Service Manager at the dealership was very friendly and professional. He explained to me thoroughly the services I would be Kenny Franchek, Assistant Service Manager at the dealership was very friendly and professional. He explained to me thoroughly the services I would be needing to keep my van safe and in top operational condition. More
by Antmeg7
Employees Worked With
Kenny Franchek
April 03, 2019
Pros and cons I called and scheduled repair appointment. There were three specific repairs report to the scheduler and I stated that a time the next week would be I called and scheduled repair appointment. There were three specific repairs report to the scheduler and I stated that a time the next week would be okay. I was scheduled for the next day at 8:00am and brought my vehicle in at 7:30am the day of the appointment. I told the service advisor the three specific repair needs, so he was aware. The scheduler and service rep were friendly. I get a call later that day and it was apparent that almost nothing had been done. I get a call midday the next day and was told that a part was needed and the repair would not be completed until three days later. In addition, the service representative more than implied that the timing belt issue may not be covered by the warranty (at 23,000 miles) because another vendor had completed an oil change. I expressed that there is no possible way that would be fair or reasonable. It may be they test the waters to avoid paying on the warranty in case a customer is gullible enough to acquiesce. When the job was complete, it was covered. Thus, even though I had an appointment, it took five days to complete the repairs. One reason to pay a little more at a dealer because they would have the parts, especially those relevant to a common repair such as a timing belt issue. More
by jmarkken
Employees Worked With
Rick Ream
February 25, 2019
Excellent customer service as per usual! Service Adviser Rodrigo is friendly, helpful & informative. I always make the trip to Honda West from Henderson due to the consistent high level of se Service Adviser Rodrigo is friendly, helpful & informative. I always make the trip to Honda West from Henderson due to the consistent high level of service. It starts with Rodrigo, to the service techs, to the Manager Evan Childs. I bought my Honda Accord EXL here 3 years ago & i've returned to Honda West for all my service since. This is one of the few places i can recommend without hesitation! More
by Michael O.
Employees Worked With
Rodrigo
February 23, 2019
Great Service This is the best service I haver had with a car dealer! I feel like I a, a very special customer and I am also dealing with a fantastic service writer This is the best service I haver had with a car dealer! I feel like I a, a very special customer and I am also dealing with a fantastic service writer, Karla Gunther. Not only am I enjoying my newest car but Karla was a great help in handling this purchase. She knows what has to be done and she gets it done! More
by rmurbach32
Employees Worked With
Karla Gunther
February 18, 2019
Great! The service in Sahara Dealer is always great, everybody is friendly and helpful. We all have Honda in my family, definitely recommended, you won’t reg The service in Sahara Dealer is always great, everybody is friendly and helpful. We all have Honda in my family, definitely recommended, you won’t regret it! More
by Ainfante
Employees Worked With
None
