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Honda West - Service Center
Las Vegas, NV
414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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414 Reviews of Honda West - Service Center
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September 23, 2019
Service Prompt, attentive, confident and knowledgeable. 5 stars every time! Jacob, the somewhat newer service advisor, left a great first impression. I have Prompt, attentive, confident and knowledgeable. 5 stars every time! Jacob, the somewhat newer service advisor, left a great first impression. I have to say that over these past four years I have not been disappointed. More
by Cheryl
Employees Worked With
Jacob
September 21, 2019
Happy Customer Very well trained mechanics, love the excellent customer service, finished couple hours ahead of the schedule. First timer. Definite going back for fu Very well trained mechanics, love the excellent customer service, finished couple hours ahead of the schedule. First timer. Definite going back for future service needs. Thank you. More
by VB
Employees Worked With
CJ
September 18, 2019
Absolutely Awesome My AC went out on my Civic and David took care of me and everything else from ordering the part to getting in contact with my warranty service to gett My AC went out on my Civic and David took care of me and everything else from ordering the part to getting in contact with my warranty service to getting me into a rental while the car is in the shop. The part was on back ordered. I really appreciate service advisor like David! He kept me informed every step of the way! I’m glad I chose Honda West! You guys rock! More
by Grace H
Employees Worked With
David
September 17, 2019
Efficient, comprehensive,caring. Karla is excellent in advising my service schedule. She is knowledgeable and professional in every way. She ensures that I understand the work to be c Karla is excellent in advising my service schedule. She is knowledgeable and professional in every way. She ensures that I understand the work to be completed and why it is necessary. More
by Jan
Employees Worked With
Karla
September 13, 2019
Check windshield wiper reservoir leaking The service person I think Dave ? Took a bottle of water and put it in the reservoir to make sure it was really leaking or did I some how imagine that The service person I think Dave ? Took a bottle of water and put it in the reservoir to make sure it was really leaking or did I some how imagine that is the reason I brought it in ? Maybe I should of took a picture of the leak that now has stained my garage . Anyway I left it there all day just so they could order the part and would need to come back in again to have it replaced in a couple of weeks . When I picked up the vehicle Dave told me oh we changed your oil ! I said I just had it changed by you all two weeks ago ! He responded oh yea I’m not sure why they did it I guess the person did not reset the information? This dealership has really gone down hill over the last two years . I used to brag about the 15 min oil changes to my friends and now they take more than a hour. They used to always wash my car after any service and the last three times I have had it in no car washes at all. More
by Justjane
Employees Worked With
Dave
September 13, 2019
Service to my 2019 Honda Accord The minute I arrive at Honda West they treat me with good and professional service, I noticed they are upgrading the building but still keeping the pl The minute I arrive at Honda West they treat me with good and professional service, I noticed they are upgrading the building but still keeping the place clean. Thank you More
by Mario Ortiz
Employees Worked With
Kenny
September 12, 2019
dead battery our battery died after 27 months on our 2015 Accord, we were told to change the brake fluid, it was then discovered that front and rear brakes should our battery died after 27 months on our 2015 Accord, we were told to change the brake fluid, it was then discovered that front and rear brakes should be changed. The work took 4 1/2 hours. our mileage was 43000 miles. While waiting, we were amazed at the mass of vehicles in line to be serviced all morning long, unbelievable!!! More
by jvg
Employees Worked With
Shaun Galicinao, Christoper Bean
September 11, 2019
The overall service . The overall service was great. I want to thank John, great guy. Coffee was great and condiments. The cashier was very friendly and full of smiles. The overall service was great. I want to thank John, great guy. Coffee was great and condiments. The cashier was very friendly and full of smiles. More
by gee1336
Employees Worked With
John,
September 10, 2019
Honda keeps taking care of me & my 2019 civic!!! I purchased a 2019 Honda Civic & I am so happy that i did. Great team at Honda west! Great service center. Quick & efficiency for oil change and check I purchased a 2019 Honda Civic & I am so happy that i did. Great team at Honda west! Great service center. Quick & efficiency for oil change and checking my vehicle. Kenny is my guy there in service. Thanks again! More
by Tgt1986
Employees Worked With
Kenny From Service.
September 05, 2019
LOVE my used Honda CR-V!!!! BIG thank you to service person CJ, I asked lots of questions and he was super helpful! Ideas to make the service experience better. When trying t BIG thank you to service person CJ, I asked lots of questions and he was super helpful! Ideas to make the service experience better. When trying to get an idea over the phone of how much it would cost to replace my battery Victoria told me the "Service fee" is $12. and suggested I talk to Parts to get an idea of their fee. Total came to $126 and that is what I budgeted for. When I rolled into the service bay I was told the "complete" price was over $150. Ouch!!!! When I went to pay Galya had a long line waiting with several employees behind her sitting with their heads down. I asked if they could help and was informed she was the only one on the team who could handle payments. 7 minute wait . . . Ouch!!!! When I got my car back CJ was showing me something under the hood (I've never looked under the hood before) and found a thick pile of leaves close to the windshield on either side. I asked why service did not remove them and was told it was not on their "service list". Ouch!!!!! More
by LVMichele
Employees Worked With
CJ, Galya
