Honda West - Service Center

Unethical The dealership does not honor their service warranty and after returning several times for the same problem and spending thousands of dollars, the bel The dealership does not honor their service warranty and after returning several times for the same problem and spending thousands of dollars, the belligerent manager says he needs to keep the car for a week until he has time to look into it. Took it to another Honda dealer that immediately diagnosed the problem but Honda West refuses to acknowledge their responsibility. I originally took my car to Honda West because I needed to drive out of state immediately due to the death of my parents and asked them to recommend what needed to be done. I paid for the work they recommended only for the car to be in worse condition after. They apologized, attempted to repair the faulty job done prior and then admitted they forgot to check the tires the first time and that that was the original problem. They recommended I go elsewhere to repair the tires. I should have gone elsewhere to begin with. The problem still exists! But the bully manager wants to argue instead of handle the job professionally, which explains why the car attendants are careless with the cars. They changed every station on my car radio to the same Spanish rap radio station and damaged the hood latch. The attendants admitted to it but the manager later says he has no memory so not possible. Horrible customer service. I was a customer for 15 years but never again. My family and I will be trading in our Hondas and purchasing elsewhere. More

Great advisor, horrible lube tech I want to start out by stating this is in no way shape or form a review about my advisor Greg Allen. He was very attentive and eager to help, gave me I want to start out by stating this is in no way shape or form a review about my advisor Greg Allen. He was very attentive and eager to help, gave me all prices honestly and up front and very friendly. The extreme lack of professionalism started after my vehicle left his hands as I was there for my very first service on my brand new vehicle. The valet with the black beanie and brown boots relocated my vehicle to the staging area when express service would take it and left it running, while my car was on empty with the gas light on. I walked over to my vehicle and shut it of. At the point I noticed there was no plastic seat cover or paper floor mat in my vehicle as it should before service begins. So I walked over and grabbed a seat cover to place over my seat. At this point I also reset my trip B odometer to 0.0 to insure my car was not driven around the block and back like I’ve experienced with a different vehicle of mine at another location. ( I spent 10 years in this business including a year at Honda West, from service valet to sales, and have seen first hand how certain individuals take less pride in their work than others and are just there to beat on customers cars that they don’t own and have to maintain) The service was completed within the timeframe that Greg Allen stated it would so I was pleased about that. However, upon checking on my vehicle after they ran it through the wash and parked for the valet to pull it up I noticed all the greasy hand prints and a press dent on the panel right below the hood that the lube tech left while trying to close my hood. It was easy to spot not only from looking that these details for the last 10 years, but where his oily palm print was left from probably using the same pair of gloves all day. My vehicle had NO dents whatsoever bringing it in. My vehicle was still dripping wet at this time. I know it’s a courtesy wash but it’s common sense to at LEAST clean the oil and grease your hands left behind. I didn’t care about the dirt I brought it in with, but rather the grease I didn’t put there myself. After all, this service is almost $90 and I have to clean up someone else’s mess? That’s just plain disrespectful. At this point I didn’t make a scene and asked the valet for my keys so I could retrieve my own vehicle. I had no more trust in anyone but Greg to do anything right. And Greg was the one who ended up bringing me my keys, not the valet, as the 2 others were just doing nothing like the day was over. Upon entering my vehicle, I immediately notice more greasy finger and hand prints all over my center console, shifter, and steering wheel..which are all leather. I keep microfibers in my car so I begin once again cleaning up after the ones who should be taking more pride in what they do since sonic automotive spends lot of time and money educating new hires on the standard they should be holding for themselves and their customers. Meanwhile, they’re just sitting on their phones doing funny dances while I inspect my vehicle for more errors that never had to occur in the first place; wiping all the water and oil marks from the exterior which were everywhere from the hood to the door handles and the trunk. I then open my trunk to wipe the soaked door jams and find the cooler that was in my trunk that was securely fasted was knocked over to they can lift the trunk tray to fill my spare tire with air as they always do during a multipoint inspection. They don’t ever bother to flip it upright and place it back where it was. All of the ice that was in there was melted at the time and all the water ends up saturating the inside of my trunk which I was able to wring out an entire bath towel with when I got home. It’s still wet in there and I’ve used a second bath towel to try and soak it up. 8:45 am a day later and it’s still wet. Lastly, before driving off I checked my trip B odometer to see if any miles were placed and sure enough, it read 1.3 miles. They service drive, lube bay and car wash are literally in spitting distance of each other. Maybe 60 feet from end to end. It’s a total joke at this point and I’ve lost all faith in Honda West. Very poor first impression and for the sake of my vehicle I won’t be returning to them for future service. It would be much obliged and professional if they can get their on site body shop to fix the front where they dented, but at this point but I’m willing to live with it and fix it elsewhere to prevent further damage from occurring. I really didn’t want to write know how this will affect Greg and I truly hope Brian, the service manager, directs this towards his lube techs mostly and his valets, to prevent this from happening to more customers. Their attention to detail and professionalism is strongly lacking and integrity of their work does not hold up to the Sonic Automotive standard that is put before them. Take pride in what you since you do it all day long. For the record, I’m a car guy and have loved and enjoyed Honda products for 15 years. This is my fourth Honda and I have a Honda motorcycle as well. This experience is painful for me to write because of my love for the product. But to know the people hired to maintain this special brand Don’t hold the same values and pride for the brand, their work, themselves, or customer satisfaction is just down right disrespectful and disturbing. I hope this truly serves as a learning lesson for staff and company. More