Honda West - Service Center

FAKE REVIEWS BEWARE. Avoid this place at all costs... else it will cost you more than you expected. Service will gouge you, lie to you, and sneak in extra expenses not re Avoid this place at all costs... else it will cost you more than you expected. Service will gouge you, lie to you, and sneak in extra expenses not related to your service. They will trick you and never return your call. BEWARE!!!! They know exactly what they are doing and it is unethical to say the least. More

Horrible Service, Unresponsive Staff, and Overpriced Repairs I recently had an awful experience with the service department at Honda West in Las Vegas, specifically dealing with Kevin as the main con Repairs I recently had an awful experience with the service department at Honda West in Las Vegas, specifically dealing with Kevin as the main contact. My car has been sitting there for three weeks with minimal communication and unresponsiveness to my concerns. I initially brought my car in because I've had to replace my battery three times since January. Despite repeatedly explaining that something was draining my battery, they refused to listen or investigate my claims. Kevin and his team quoted me $299.95 for an AC evac and recharge with diagnosis, but suddenly jacked up the price to $511 without providing an itemized statement. They also wouldn't work with my extended warranty, making the situation even more frustrating. After weeks of insisting that there was a deeper issue causing my battery problems, they finally discovered that the keyless entry door handles on my Honda Civic were causing a parasitic drain. Now, they want to charge me an outrageous $1800 to replace the door handles and still refuse to cooperate with my extended warranty. To make matters worse, their computers were hacked nationwide at the beginning of June, further complicating the already frustrating situation. Do NOT use this Honda service location. They are unresponsive, overcharge, and will leave you with more problems than you started with. Save yourself the trouble and find a reputable service center elsewhere. I truly wish they have an option for negative stars. More

Avoid this Honda Dealership! I went to this dealership for a simple battery change, expecting a quick service since my car is under warranty. However, I ended up waiting for o I went to this dealership for a simple battery change, expecting a quick service since my car is under warranty. However, I ended up waiting for over two hours just for them to replace the battery. To make matters worse, despite being under warranty, they refused to honor it for the battery replacement and charged me a whopping $400. When I mentioned local dealership coupons that could have saved me money, they outright refused to match them. This has been my worst dealership experience in twenty years of owning Honda cars. The service was slow, the costs were exorbitant, and the customer service was incredibly disappointing. I will not be returning to this dealership and would advise others to look elsewhere for their Honda service needs. More

After over 2 weeks ,finally spoke with Chris and he was wonderful. A true asset to honda west. He kept in touch with me and ordered the key fob ! Thank you ,Chris wonderful. A true asset to honda west. He kept in touch with me and ordered the key fob ! Thank you ,Chris More

Poor service dept. Lost my key fob and ignoring my calls. Left me with the low fuel symbol highlighted and wasn't washed as I was informed. Lost my key fob and ignoring my calls. Left me with the low fuel symbol highlighted and wasn't washed as I was informed. More

Service Department Issue: I had an oil change and wiper blade replacement done at this location on Sat Oct 28. On the drive home, I noticed an unzipped black pouch on the seat. Realizing this pouch was f blade replacement done at this location on Sat Oct 28. On the drive home, I noticed an unzipped black pouch on the seat. Realizing this pouch was for the wheel lock key, which I kept in the glove box, I picked it up and saw the key was missing. I was the last customer out at 4pm closing time, so I had to wait until Mon Oct 30 to call. I left a message for the assistant manager Chris to call but he did not. I called again on Tues Oct 31 and was directed to the manager Zachary. I left voice mail messages on both Tues Oct 31 and Wed Nov 1 for Zachary, still no call back. I have been going to this location for years but this experience overall was unsatisfactory, beginning with my 30min wait in the car in the garage prior to servicing all the way to checkout. I felt everyone was in a rush to leave and customer service was their last priority. Watch your valuables. I will be going elsewhere for service. More

First things first…. This review is specific towards my personal experience with Honda West’s Service Dept.only. The positive online reviews seem to center around custom This review is specific towards my personal experience with Honda West’s Service Dept.only. The positive online reviews seem to center around customers satisfaction during their car purchasing experiences….. I’m guessing that a new service manager is in place because my last visit nearly 4 years ago was superior. Period. Back then I experienced some of the best customer service Honda prides itself with. Unfortunately I cannot say the same for todays visit. Service excellence has gone away completely in the service dept. I did not have an appt. & I got in that lane. You know, the lanes that say, “Appointments only” “No appointments only” (I happened to be the lucky only ONE car in this embarrassment of a lane. I say embarrassment because it singles you out, and you are treated exactly like you are a nobody. At least that’s my experience this morning). I waited , & waited…, & waited for ANYONE to approach. After waiting 20 min. w/o any contact, (I didn’t need anything fancy, perhaps some eye contact with a quick, “Hello ma’am, (I see you), someone will be right with you” would have gone a long way with me. Perhaps avoiding my energy & time to write this negative review. After being passed up, & passed up, & passed up again, I learn cars w/appointments “take priority” - (Michael Davis, service advisor) Now I had enough. Literally called Service mngr, who couldn’t address me because he was “in a meeting” -(Dave, appointment scheduler). Dave was lacking a smile over the phone, he had a depressing tone of voice, no “pep” & NON HELPFUL . limited his role in the sense when he told me all he does is “appointment scheduler” & didn’t attempt to address my complaint or frustration, (or he just did not want to), I had to keep asking him questions: “Who’s next in command/charge @ the dealership when the service mngr isn’t available ?” I get the, “Umm I don’t know” dull response & NO initiative to try & at least just TRY to assist me w/anyone else who has any pull. While standing outside my vehicle attempting to contact SOMEONE who’s capable of telling me something. Tell me one thing; Am I in the wrong lane? Can someone give me an ETA? I just needed contact! I observed Michael Davis, Service advisor, FINALLY taking notice of my presence. ( Why it had to take phone calls to dealership & me getting out of my vehicle idk. I chalk it up to being at the wrong dealership and boy was that proven to me during my interaction with “Michael Davis.” Please, by all means would somebody retrain Michael Davis & equip him w/better customer service skills? No smile, lack of energy, & dark personality, Talks in sentences using discouraging tactics. Eg; “In fact your oil change wait is going to be longer. Your looking at over 3 hours.” “See all those cars in line over there, yea there all here for service too.” “Appointments get priority” “We don’t have loaner cars” “If you already know what the issue is with your car then we can do the A-1 special, up to you” *Looks up at me like I’m wasting his time. “Your looking at a 3-4 hour average wait time” was the moment I completely & mentally check out. I have NO desire to give this dealership a single dime of my hard earned money. I literally said to Michael, “You know, I made a mistake coming to this dealership for my service. Those guys over at Findlay Honda of Henderson have me so spoiled. They pride themselves on customer service and always take care of me and that’s why I keep returning to Honda because its reputation for their customer service. But it’s here at Honda West that sucks. It’s always this dealership that disappoints.” I drive off and pulled to the side in the car lot and went online to Findlay Honda of Henderson & I literally booked my service appointment right then and there, & to be seen within exactly half an hour. Imagine that! An accommodating Honda dealership! Wow! What do you know?! More

Michael was very professional when my car was serviced. He has great communication skills. I would recommend Honda West's service with a smile ! He has great communication skills. I would recommend Honda West's service with a smile ! More