Honda Van Nuys

Very professional and efficient The lady that worked with me was very helpful And kind me was very helpful And kind More

Bought my car there and have been taking it for service since. Miguel is the best! since. Miguel is the best! More

He was upping the price for a Honda Civic where payments would be around $800 when I can go get a Mercedes for that price. would be around $800 when I can go get a Mercedes for that price. More

This process took one year to get fixed- bran new car - would not lock- very mean about it Not understanding would not lock- very mean about it Not understanding More

I brought my car in for maintenance and had specific things I knew needed to be done and an issue with the electrical components. They wanted to charge $140 diagnostics fee even though i was already spe things I knew needed to be done and an issue with the electrical components. They wanted to charge $140 diagnostics fee even though i was already spending $750 with them on other repairs. After running their diagnostics they told me that I needed to have my battery replaced, which they charged $250 for a battery and another $80 for labor. Their overly aggressive service rider made it clear that I would be paying the $140 fee if I didn’t get the battery so it felt very predatory to be up-charged for a battery like this knowing that if I got a battery at AutoZone, it would be half the cost but I’d have to pay the diagnostic fee anyway. Well $1000 later, the problem I brought it in for wasn’t solved and I had to drive to Arizona and now have to get it fixed in a different state because the maintenance light came on. It’s terrible to have a maintenance light come on while driving across the desert after spending $1k. AVOID THIS PLACE AT ALL COSTS. More

Everyone was friendly, good service, ordered me a Lyft to wait at home since it was going to be longer than planned, which was nice. wait at home since it was going to be longer than planned, which was nice. More

The experience was efficient and timely. In addition to the A maintenance were two expensive recommendations that were not urgent - I did not feel pressured and passed on both. The following In addition to the A maintenance were two expensive recommendations that were not urgent - I did not feel pressured and passed on both. The following day I received via email many coupons that I could have used the day before and probably on the add ons I had turned down. Strange belated promotional offering. More

Fast and good service. also they gave me a Lyft free ride to go pick up my car. also they gave me a Lyft free ride to go pick up my car. More

I had a great experience during my oil change thanks to Tracy at the Honda dealership. From the moment I arrived, Tracy was professional, friendly, and very attentive. She clearly explained the service, ke Tracy at the Honda dealership. From the moment I arrived, Tracy was professional, friendly, and very attentive. She clearly explained the service, kept me informed throughout the process, and made sure everything was handled efficiently. What really stood out was her honesty and customer care—no pressure, just great service and clear communication. The process was smooth, timely, and stress-free. Tracy truly represents excellent customer service, and I appreciate how easy she made the entire visit. I highly recommend asking for Tracy if you’re coming in for service at Honda. She’s outstanding! More

Thanks so much, from the minute we stepped in, Ulysses was very helpful and responsive to any questions we had. was very helpful and responsive to any questions we had. More