Honda Van Nuys

Quick & Professional I had a service recall on my Honda Civic Coupe for a new passenger side air bag and after checking the star ratings on my local hollywood dealer, I de I had a service recall on my Honda Civic Coupe for a new passenger side air bag and after checking the star ratings on my local hollywood dealer, I decided it was worth the drive to these guys. they did not disappoint and got me out two hours earlier than any quote I'd gotten. More

Recall Service When I went to Keyes Honda for the first time to get my oil changed, I had a great experience with their service. My sales representative Allen was fr When I went to Keyes Honda for the first time to get my oil changed, I had a great experience with their service. My sales representative Allen was friendly, tentative, and informative. It was the best service I have received at a Honda dealerships. I had to go back to Keyes Honda to have a recalled car part fixed. My sales representative was Jonelle. Although I was informed that this repair would take 2 hours (instead of the 1 hour written on the recall notice) when I made an appointment over the phone, on the appointment day, Joelle told me that it would take 3 hours. After about an hour's wait, I received an email from Keyes Honda, saying that my car was near completion. I went to check with Jonelle around 45 minutes later, but she said, "The system sends out that kind of message automatically. Your car is not done yet. I told you your car would be ready around 1:45 pm and I'll call you when it's done." I went back to the waiting area and waited another 2 hours. At this point, I went to check with her again because I had another appointment and had to leave immediately. When I asked her about my car, she pointed at someone else's paper with the keys and said "This is yours, right? I just need to put some info in my computer." I told her it was not mine. She seemed surprised and looked for my paperwork and keys, which were placed behind her desk. I assume she mistook me for someone else, and forgot to tell me my car service was done long before. But she told me that my car was only completed a second ago. I don't know when the car service was actually completed, but I was disappointed with the service I received this time. I saw other sales representatives Interacting with other customers while I was waiting for my car for almost four hours in the waiting area, but Jonelle never came to me or gave me any updates on my car's status. I could see that Keyes Honda seemed busy with many customers the day I visited, but I was disappointed with her service. I will still continue to go to Keyes Honda for other services like the great waiting area and complementary refreshments. I would still recommend this dealer to others. More

In and out Left vehicle the afternoon before service date the following day. Was contacted 2 hours later that service was complete. Pricey but prompt. Everyon Left vehicle the afternoon before service date the following day. Was contacted 2 hours later that service was complete. Pricey but prompt. Everyone polite and friendly. Very satisfied with service. More

Thank you Allen I was frustrate because I had problems with my car and wanted to go out of town for Holiday. I did not have any appointment but was very concern. H I was frustrate because I had problems with my car and wanted to go out of town for Holiday. I did not have any appointment but was very concern. He took care of my car very well with his excellent care and addressed all my concerns. I think it was my best experience with Honda since years that I go there. More

Excellent Service as always Miguel Cuenca always does an outstanding job of taking care of me and my Honda's, it's because of him that I keep coming back and owning a Honda! Miguel Cuenca always does an outstanding job of taking care of me and my Honda's, it's because of him that I keep coming back and owning a Honda! More

No problems Jonelle took care of everything I needed and suggested things that I did not notice. Her suggestions were things that I really needed, not just trying Jonelle took care of everything I needed and suggested things that I did not notice. Her suggestions were things that I really needed, not just trying to up sell me. And I did not have an appointment. They got everything done quickly even though there were a lot of customers that day. More

Quality Service Awesome serviice and very accommodating staff especially Tina. She was the one who did the paper works and she was helpful enough for giving me ride g Awesome serviice and very accommodating staff especially Tina. She was the one who did the paper works and she was helpful enough for giving me ride going home and picking up back to the Honda Service. That was great and very convenient. Thank you! More

Honda CRV My car was done when exoected. Shuttle service with Lyft was an added bonus. Everyone in service department was polite and knowledgable. It was a plea My car was done when exoected. Shuttle service with Lyft was an added bonus. Everyone in service department was polite and knowledgable. It was a pleasure. More

Not the usual level of service I took my car in for an "A" service appointment.I asked if they would refill my wiper fluid. The service writer said it would be checked and filled as I took my car in for an "A" service appointment.I asked if they would refill my wiper fluid. The service writer said it would be checked and filled as a part of inspection. In fact, it always has for the last 7 years since buying this car. I said I would be waiting and was assured it would be about 1.5 hours. After about 2.25 hours of waiting, I checked in with the service desk and was told the car was almost done. I was disappointed in a couple things. Usually, if the repair is going to take longer, the service desk lets me know. I understand that delays happen, but communicating is an important part of customer service. Even though I specifically asked about wire fluid, it was not done. I didn't find this out until the day after the service was completed. So, now i have to find time to address this myself. Again, not typical of past service. More

Fast, Fun and transparent Who doesn't like fast easy and transparent ? I love the team at Keyes for being unlike any other dealer. They made the buying process as easy as all Who doesn't like fast easy and transparent ? I love the team at Keyes for being unlike any other dealer. They made the buying process as easy as all my other online buying decisions. SIMPLE ! Lenin Hernandez was ready when I arrived and the entire process including the paperwork was less than one hour! Ask for Lewis Cook personally, the team he has is professional and easy to work with! Ishel in finance completed my paperwork and made it easy for me to choose the right protection plans for my brand new Civic! More