Honda Van Nuys

Honda Pilot (Jose Magana) Oscar my service advisor was very helpful and knowledgeable. Took cared of all of my concerns regarding my car. Would recommend my family and friends. Oscar my service advisor was very helpful and knowledgeable. Took cared of all of my concerns regarding my car. Would recommend my family and friends. More

Jonelle Rocks! I took my H-RV in to get checked out because it stalled a couple times. Jonelle was amazing and the technician made some adjustments. The following we I took my H-RV in to get checked out because it stalled a couple times. Jonelle was amazing and the technician made some adjustments. The following weekend it stalled again so I called her immediately and she was super flexible and let me come in the next morning. She even arranged for a technician to drive around with me for an hour to try and recreate it. Of course it was fine on the drive, but she gave me a bunch of options and was so friendly and gave me the honest truth: "we could have it for 5 days and never recreate the problem". While I still haven't fully resolved the issue, I know that Jonelle has my back and as soon as it happens again I'll be calling her and having my car towed straight over so they can get it fixed. More

Regular car service Ms Jonelle made me feel very welcome. She came to me when the service was done. Unlike the last 2 times, it was very frustrating. Ms Jonelle made me feel very welcome. She came to me when the service was done. Unlike the last 2 times, it was very frustrating. More

Honda CR-V Service Took my CR-V for service. I changed my appointment twice & was accommodated with no problem. I had other things done as well - wheel alignment- servic Took my CR-V for service. I changed my appointment twice & was accommodated with no problem. I had other things done as well - wheel alignment- services were done well. I got a free car wash, as well. My service advisor Miguel Cuenca was very pleasant & helpful answering my questions. It was a busy day for me because I'm on call ( at the hospital) Miguel got me a transportation just in case I got called in. My overall experience was excellent. More

Not just an oil change Miguel had all the service requirements at hand and got them completed quickly. I am a long term satisfied customer. I will come back to Keyes Honda f Miguel had all the service requirements at hand and got them completed quickly. I am a long term satisfied customer. I will come back to Keyes Honda for my next service without hesitation. More

Great Service I just took my Honda Accord fora recall and to have my tire pressure sensor checked out and the service was fast and efficient. Thank you! I just took my Honda Accord fora recall and to have my tire pressure sensor checked out and the service was fast and efficient. Thank you! More

VERY SATISFACTORY Omar was very friendly and he made my visit a satisfying one. He made sure I got my car before the stated time of completion. I love their snacks to Omar was very friendly and he made my visit a satisfying one. He made sure I got my car before the stated time of completion. I love their snacks too. More

"Outstanding service from Miguel Cuenca" I keep coming back for service because of the excellent customer service I receive from Miguel. I have been so lucky to do business with Miguel. I kee I keep coming back for service because of the excellent customer service I receive from Miguel. I have been so lucky to do business with Miguel. I keep coming back and will continue to do all my service/repairs for my 2011 Honda Pilot, because of Miguel . He responds to my calls immediately and keeps me updated when my car is in for service and repairs. I will not take my car anywhere else, but to Keyes Honda because of the best service experience with Miguel. I completely trust Miguel & I feel I am getting the best price and quality service & repairs... It is always a pleasure doing business with Miguel. He has excellent customer service skills. Thank you, The Cains More

Not that great They were quick and reasonably priced. They provide you with your multi point inspection paperwork and mine said everything was in the green meaning g They were quick and reasonably priced. They provide you with your multi point inspection paperwork and mine said everything was in the green meaning good, but about 6-7 days later my battery died completely. After calling roadside assistance they said there is no way they actually tested my battery, they just eyeballed it for corrosion. I get you're busy, but it's not okay to halfway do your job when it's directly related to your customers safety. Probably not going to go back. More

Excellent service I always have excellent service at this dealership. They are prompt, efficient, and helpful. I bring my vehicle in as indicated as needed and always I always have excellent service at this dealership. They are prompt, efficient, and helpful. I bring my vehicle in as indicated as needed and always come away satisfied and confidant the car is in great shape. More