Honda Van Nuys

Confident in service Excellent acustomer service.... Starting with Miguel Cuenca, reassurance was given that the repair needed would happen. The needed repair was achiev Excellent acustomer service.... Starting with Miguel Cuenca, reassurance was given that the repair needed would happen. The needed repair was achieved, with the skilled talent of Bob Tice.... and once again, Miguel & Bob (my go to duo) achieved a very important thing.... My driving off safe/confident and relaxed.... More

Trusted service from Jonelle AGAIN! :) Our Pilot has reached the 100,000 mile mark, which means some expensive, but critical service visits to avoid unexpected and MORE expensive issues. Jo Our Pilot has reached the 100,000 mile mark, which means some expensive, but critical service visits to avoid unexpected and MORE expensive issues. Jonelle helped us plan and schedule the expected repairs so the costs are spread out, while the car is still going strong with out a hitch. We have bought Honda's for the past 30 years. Honesty, care and understanding of the costs to the customer from the employees we work with are important to us. We also appreciate getting into a clean car at pick up! My husband thought it had been waxed when I brought it home! Thank you!! More

Great for the price Service done in reasonable time whilst I waited. Staff courteous and helpful. Higher-end priced, but they washed my car really well, which the forme Service done in reasonable time whilst I waited. Staff courteous and helpful. Higher-end priced, but they washed my car really well, which the former owners of service center (Miller) stppped doing some time ago. Nice touch (new to me) were email updates on status of the service. Waiting room of same comfort, with free 'gourmet' coffee and water, but no more donuts, replaced now by fruit, thankfully with good cookies and packaged pasteries on the side for us old-line Miller customers. More

Great service. I had a great experience getting service over at Keyes. Tina was a great help when I brought my Pilot in for service. Friendly and efficient, Tina had I had a great experience getting service over at Keyes. Tina was a great help when I brought my Pilot in for service. Friendly and efficient, Tina had a ride lined up for me to return home, and my car was finished early. The ease of getting a car serviced is a big plus. I will be back! JF Sherman Oaks More

The Best Service Omar helped me out for the second time in a row. He was just as helpful as he was the last time. Always quick, friendly and efficient. I am very happy Omar helped me out for the second time in a row. He was just as helpful as he was the last time. Always quick, friendly and efficient. I am very happy with the customer service at this location. I will definitely be coming back. More

Vibration Problems Resolved Have a 2011 CRV that had vibration problems. Went to what is now Keyes Honda to get repair under extended warranty. The mechanics determined that the Have a 2011 CRV that had vibration problems. Went to what is now Keyes Honda to get repair under extended warranty. The mechanics determined that the problem was in the transmission, but insurance company denied repair. Worked with Oscar and Allen, who worked hard to make sure the insurance company held up to the contract. End result - new transmission and the car runs like new. More

Honest & Respectful I was treated with such respect and courtesy over the phone, when I came in to drop off my car, and when I picked it up. Allen is a friendly, helpful I was treated with such respect and courtesy over the phone, when I came in to drop off my car, and when I picked it up. Allen is a friendly, helpful technician who quoted me honest prices and did not try to upsell me. I will definitely go back here! More

Excellent fast service Oscar was my service advisor and he was thorough, knowledgeable, and very respectful. I went in for a regular oil and filter change. I waited for th Oscar was my service advisor and he was thorough, knowledgeable, and very respectful. I went in for a regular oil and filter change. I waited for the car to be serviced since Oscar said it would take about 1 1/2 hours. They finished before the time indicated and checked everything else on the vehicle too. It was a pleasant and easy experience and a good price too! I will recommend Keyes Honda service to everyone. More

Great purchase experience I recently purchased a new Honda Ridgeline . Our salesperson John Taylor, was excellent, along with all the other staff we dealt with. Purchases proce I recently purchased a new Honda Ridgeline . Our salesperson John Taylor, was excellent, along with all the other staff we dealt with. Purchases process was very straightforward. Would definably purchase here again. More

Average Service The check in/pick up system is chaotic. You wander into the service area, and hope someone recognizes you. Other dealers I have been to have a very ea The check in/pick up system is chaotic. You wander into the service area, and hope someone recognizes you. Other dealers I have been to have a very easy check in and pick up process. Too expensive. It's close to work, but would only use in emergency. Staff is very helpful, friendly and knowledgeable, No complaints there. Whoever the service manager is needs to bring order to the check-in and the pick-up. More