Honda Van Nuys

Honda CR-V service Excellent service!! My service advisor, Miguel Cuenca & his staff did an excellent job! I waited in the reception area which is very comfortable, has Excellent service!! My service advisor, Miguel Cuenca & his staff did an excellent job! I waited in the reception area which is very comfortable, has coffee, water bottles, fruits & desert. I have been to other waiting areas but this place is the best. I received my CRV washed?????????? More

Oil Change and Glitching Screen The three times I visited Keyes Honda Service, I was taken care of by Miguel. He is friendly, professional and provides updates regrading your car wit The three times I visited Keyes Honda Service, I was taken care of by Miguel. He is friendly, professional and provides updates regrading your car without ever having too wait too long. I have received nothing but great customer service by the staff and I will continue to come back. I love that the dealership provides a Lyft if needed. Definitely a bonus. More

Service advisors that are second to none! Thank you Jonelle and Jennifer at Keyes Service Center in Van Nuys for making auto repair an experience one usually dreads into one that was delightfu Thank you Jonelle and Jennifer at Keyes Service Center in Van Nuys for making auto repair an experience one usually dreads into one that was delightful. Interacting with such genuinely nice people makes having to deal with “getting your car fixed” a much better experience. My compliments of course to the mechanics who performed the necessary work but I’m at a disadvantage as I don’t know their names. But I do know that having Jonelle and Jennifer as the face of the Keyes corporation is only doing the company a world of good. These two young ladies are an assist to your organization and know their business. As a former Exec VP of Client Relations before retiring I know customer service. As do these ladies. Thank you everyone!! More

Friendly, professional, sufficient Good service. All employee were always helpful.especially this time my service advisor jennifer Martinez. Sufficient, very professio I will recommend Good service. All employee were always helpful.especially this time my service advisor jennifer Martinez. Sufficient, very professio I will recommend this dealer to my friends and family More

Dismissive, Condicending Liars! My vehicle was in this shop numerous times for the same problem. Only when I called American Honda to step in and help do I feel I got results. The My vehicle was in this shop numerous times for the same problem. Only when I called American Honda to step in and help do I feel I got results. The second time my vehicle was here I was lied to about the service performed and the resolution. The tech did none of what was written on the final paperwork and the service rep. Christian lied about what the issue was. Horrible service. The third (and hopefully the last) time my vehicle was here I was partnered with Albert, Miguel Cuenca and Scott the new manager. This turned out to be a blessing, between these three gentlemen and American Honda I am hopeful the problem is resolved. And while I give these three men thumbs up for solving the issue it should not have taken 3 visits along with dishonestly. Scott is new and I wish him luck with some of his younger employees who have an honesty issue. But that aside I cannot recommend this place simply because of the experience I had the prior two visits. More

Honda Service Center Visit I took my Honda Accord in recently because part of the weather stripping on the bottom of the passenger door was hanging off. I made an appointment wi I took my Honda Accord in recently because part of the weather stripping on the bottom of the passenger door was hanging off. I made an appointment with Jonelle Craig and she was incredibly friendly and professional throughout the entire experience. I felt like she was looking out for me when I brought my car in. The technician fixed the issue and they also added in a complimentary MultiPoint Inspection. Car issues are never fun, but when employees are friendly and professional, then it makes the process easier. More

They did okay with my car but costumer service sucks Jennifer is SO rude. She was charging me for things that were not spoken to on the phone when I made my appointment. When I said I will just go do it Jennifer is SO rude. She was charging me for things that were not spoken to on the phone when I made my appointment. When I said I will just go do it with my mechanic she started saying how my mechanic didn’t know anything and he wasn’t going to do a good of a job. Do not degrade others! That isn’t the way of getting my business. Manager was nice and understood. More

Very professional I had a scheduled service for oil change and malfunction of the AC system. Since they didn’t know the time when my vehicle could be ready they arrange I had a scheduled service for oil change and malfunction of the AC system. Since they didn’t know the time when my vehicle could be ready they arranged a Lyft ride back to my home (for free). As soon as the vehicle was ready, they notified me and explained exactly what the problem was. Very professional and friendly More

Consistent service.. I've been going to Keyes Honda for years and never had a worry about the work they do. I know it's hard to believe that about a Dealer Service Dept. I've been going to Keyes Honda for years and never had a worry about the work they do. I know it's hard to believe that about a Dealer Service Dept. But for me it's always been that way. Over the years the Service Consultants have always helped to get my car in and out and give me a ride home if I needed one. They do a great job and as long as I have my Honda I'll take it there. More

Very disappointed. Brought my car in to be serviced even though the oil had been changed just a month prior. They told me over the phone it would be around $50, when I g Brought my car in to be serviced even though the oil had been changed just a month prior. They told me over the phone it would be around $50, when I got there they said they could just do a routine check for free but a few hours later called to say I have some servicing they highly recommend that would cost around $300. I went ahead with it, honouring my car's dealer. After 10-20 mins within leaving the service center, the tire pressure warning light lit up and when I called the service center they went back and forth between saying it should be fine or to bring it in. Eventually they told me to just check it myself, Omar was very helpful over the phone but the girl I initially spoke to laughed at me and didn't care at all that I was so distressed not knowing if my car had been properly serviced after paying more than I could afford for a fairly simple procedure. On top of all of that they said they would clean my car after they serviced it but the inside of my car was in the same state I had left it in. Very disappointed. More