Honda Van Nuys

Customer Service was great and Miguel Cuencas took his time explaining what worked was done. time explaining what worked was done. More

I was pleasantly impressed by your company how efficient and high standards you running it , and high standards you running it , More

I was about 400 miles from home and my car broke down. Took to Honda Van Nuys and besides what need to be fix on my car to get it back on the road they told me it needed a bunch of other things fixed. T Took to Honda Van Nuys and besides what need to be fix on my car to get it back on the road they told me it needed a bunch of other things fixed. They said I need brakes, I had a busted motor mount and more. They wanted an additional $7000 for the other stuff they said was wrong with the car. I had the car checked out before my trip it was find. I had them fix the one problem to get it back on the road then took it the next day to a different shop and had them inspect my car. Guess what, my car is fine. Honda was taking advantage for me for being a senior and 400 miles from home on vacation. Honda needs to take an ethics class! I called the district but I don’t think they are doing anything about it. They say they are independent. I will never ever step foot into a Honda deal again!!! More

The service dept took me right away for an oil change. It took them less time than they first told me. They had a pleasant waiting area. It took them less time than they first told me. They had a pleasant waiting area. More

Was welcomed by all employees and they were very professional. They met all my needs during my visit. professional. They met all my needs during my visit. More

Service department is good and a nice sitting area to wait for your car. However, they should offer rental cars, even if they charge, for customers. wait for your car. However, they should offer rental cars, even if they charge, for customers. More

I recently had an appointment with Tony Castro regarding my right front axle inspection. Initially, I was under the impression that the inspection would be free, as indicated in the original paperwork. Howe my right front axle inspection. Initially, I was under the impression that the inspection would be free, as indicated in the original paperwork. However, I was surprised to see a $220 charge on my bill when I arrived. While Tony mentioned that the warranty might cover the issue, there was no clarification about the inspection fee. After discussing my concerns, the service director was able to refund me the amount, which I appreciate. However, I believe the initial charge was unjustified, as my contract states I should only be charged based on an approved estimate. Overall, while the refund resolved the immediate issue, the lack of clear communication left me frustrated. More

quick service--nice waiting room not much more to report--routine oil change-7,000 ++ miles on new car report--routine oil change-7,000 ++ miles on new car More

Always the best, honest, reliable service. Miguel is Cuenca is THE BEST service rep in the world, and the reason why we keep driving Honda cars!!! I trust him implicitly, he always takes gre Miguel is Cuenca is THE BEST service rep in the world, and the reason why we keep driving Honda cars!!! I trust him implicitly, he always takes great care of our Honda cars, and our family. And, your technicians seem to always do great work. Thank you!!! More

It was a great experience, the service advisor kept me updated with my car. Also helped me with my extended warranty. Great guy to work with. updated with my car. Also helped me with my extended warranty. Great guy to work with. More