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Honda Van Nuys

Van Nuys, CA

Overview
Reviews
Vehicles
4.7
641 Reviews
Call Dealership (818) 578-0773

6001 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 641 reviews

January 24, 2024

Nice new place, efficient. Jeremiah was very helpful. He called and updated me as to the schedule. Recall for fuel pump was not available, on back order. That was disappoint More

by babsa7r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
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Jan 25, 2024 -

Honda Van Nuys responded

Hi, thank you for your positive review! We're glad you found our new place accommodating and that Jeremiah provided helpful updates. We apologize for the inconvenience caused by the fuel pump recall being on backorder, but we appreciate your understanding. We look forward to seeing you again in the future!

January 17, 2024

Bad customer service . Was not detailed about any work and felt everyone was in a hurry More

by Zayyzee28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jan 18, 2024 -

Honda Van Nuys responded

Hi, we apologize for the negative experience you had with us. We strive to provide excellent customer service and take your feedback seriously. At a time that works best for you, please contact our General Manager, Brian Sobel, at bsobel@hondavannuys.com, to learn more about the situation. Thank you for your time and we hope to earn those additional 4-stars in the future!

January 17, 2024

Jerimiah Carpenter was efficent in the handling of my service request. It took less time than expected.Wasn't expecting the Multi-Point inspection and surprised me with no charge for that inspection. More

by nathanmaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M.Recinos
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Jan 18, 2024 -

Honda Van Nuys responded

Hi, thanks for your feedback! We're glad Jerimiah provided efficient service and exceeded your expectations with our multi-point inspection. We hope to see you again. Drive safe!

January 16, 2024

This is the first time I have used this leadership, the service was good. Tony was very kind and asked me if I needed help after a lady asked to wait outside.. he was very knowledgeable about my recall app More

by Hectors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Report | Print
Jan 18, 2024 -

Honda Van Nuys responded

Hi, thank you so much for your kind words and for choosing Honda Van Nuys. We're thrilled to hear that Tony provided excellent service and made your experience pleasant. We appreciate your support and hope to see you again!

January 11, 2024

Sylvia was very nice and knowledgeable Work was done very good and fast. Thank you More

by nk5219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia
Report | Print
Jan 12, 2024 -

Honda Van Nuys responded

Hi! Thank you so much for your kind words and positive feedback. We're thrilled to hear that Sylvia provided excellent service and that the work was done efficiently. Thank you for choosing us!

January 10, 2024

Amazing staff, quick service. No issues. Very happy with the service. Recommend to all my friends. More

by j_shibata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Report | Print
Jan 11, 2024 -

Honda Van Nuys responded

Hi, thank you so much for your amazing review! We're thrilled to hear that our staff provided quick service. We appreciate your recommendation and look forward to serving you and your friends again in the future.

January 09, 2024

Everyone was very polite, Miguel was very thoughtful and answered all of my questions patiently. More

by medrite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jan 10, 2024 -

Honda Van Nuys responded

Hi, thank you so much for your kind words! We're thrilled to hear that you found our team to be polite and helpful, especially Miguel. We strive to provide excellent service and are always here to answer any questions you may have. Thanks again for your support!

January 08, 2024

I like the new location. My service was fast and friendly. My advisor updated me on all necessary repair on my car. More

by anoosheh Dastgiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Carpenter
Report | Print
Jan 10, 2024 -

Honda Van Nuys responded

Hi Anoosheh, thank you for sharing your positive experience with us! We're glad you enjoyed our new location and received fast and friendly service. Our team aims to keep you informed throughout the process. If you have any other feedback, feel free to let us know.

January 08, 2024

Miguel was very courteous and helpful and answered all of our questions. He is an excellent example of superb customer service and a real asset to Honda Service. More

by catsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jan 10, 2024 -

Honda Van Nuys responded

Hi, thank you so much for your kind words! We're glad Miguel provided you with excellent customer service and answered all your questions. We'll be sure to pass along your feedback and appreciate you choosing Honda Service. We're here for any future assistance you may need.

January 05, 2024

My service was great! Tony did an excellent job at making sure all my questions were answered. More

by mceaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Report | Print
Jan 08, 2024 -

Honda Van Nuys responded

Hi, thank you for your kind words! We're thrilled to hear that Tony provided you with excellent service and addressed all your questions. If there's anything else we can assist you with, please don't hesitate to reach out.

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