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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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February 12, 2021

From the moment I drove up Neil Goldstein greeted us like family , he explained everything . I never felt pressured and he kept 100% real honest. More

by ivetteguzman65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with Neil! We're so pleased he was able to assist you and we hope to see you again soon!

February 11, 2021

Everyone is always friendly, and I never wait long for Service. Lisa is especially helpful, and I really appreciate how she uses text messages as communication (if wanted) Makes my life easier. More

by KALLIAN.RIVARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa B
Feb 12, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with Lisa! We're so pleased she was able to assist you and make your experience one to remember!

February 10, 2021

Pleased with service. Very clean facility. Was surprised to see that there were not all that many cars in showroom. Oh well must be because of covid More

by COLEMAN081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony in service
Feb 11, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review! We love to hear such great things from our customers and we hope to see you again soon!

February 10, 2021

Thank you Honda. Tony was such a great person to work with. He was caring, professional and made my early morning experience so smooth and quick! More

by GOLDSTONE821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with Tony!

February 09, 2021

Service person was excellent. Very friendly and helpful. I would recommend this dealership to anyone.. Price was good. Parts were good. Communicated well and kept advised More

by RDSCARPA52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

February 09, 2021

Gracias es un buen concesionario Lo Recomiendo excelente servicio el personal muy amable bien atentos que más podría decir gracias a Paul por su amabilidad More

by TLAPA060679
Recommend Dealer
Yes
Employees Worked With
Paul Dugan
Feb 11, 2021 -

Honda Universe responded

Gracias por la excepcional revisión de cinco estrellas. Realmente apreciamos sus amables palabras y esperamos volver a verlo en el futuro.

February 09, 2021

Fast service. Appreciated the repairs that were brought to my attention by Tony. Will return for my next oil change once it is time for it. More

by SGTBILCO22886
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony service Tech
Feb 11, 2021 -

Honda Universe responded

Thank you for the five-star review! It's a pleasure to know Tony was able to assist you and make your experience one to remember!

February 03, 2021

Tony P. provided excellent customer service and exceeded my expectations. He was courteous, had strong communication skills, and exhibited a desire to make the customer satisfied. My vehicle was serviced More

by LIW200
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony P.
Feb 04, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review! It sounds like Tony went above and beyond to make your experience an excellent one. We truly appreciate your kind words and hope to see you again soon!

January 30, 2021

From beginning to end our experience was smooth, enjoyable and honestly far exceeded our expectations. We worked with Glenn, Paul and Mike and they were all super friendly, very helpful and all arou More

by JLOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn, Paul, Mike
Feb 02, 2021 -

Honda Universe responded

Thank you for the great five-star review! We're so pleased to know our team was able to assist you during your car buying experinece. We truly appreciate your kind words and look forward to seeing you again soon!

January 29, 2021

Honda Universe gave me the best deal on my new Honda Accord.This is my second car from them my girlfriend also purchased a Honda Pilot as well. More

by SKINNYM816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Dugan
Feb 02, 2021 -

Honda Universe responded

Thank you for the great review! It's a pleasure to know our team was able to assist both you and your girlfriend during your car buying experiences. We hope you enjoy your new Honda Accord!

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