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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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March 23, 2021

Tony was the best hands down. He answered all my questions and even worked with the warranty company for me. Excellent customer service! I would highly recommend. More

by KAYLEE1773
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 23, 2021 -

Honda Universe responded

Kaylee, thank you for the excellent feedback! It's a pleasure to know that Tony was able to assist you and make your experience one to remember. We appreciate your kind words and look forward to seeing you again soon!

March 23, 2021

Lisa is so kind and professional and thorough. I arrived with no appoint date she was honest and said there would be a little wait. I assured her it was fine. She texted me when it was completed. She is an More

by DEBORAHMENGOTTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us! It sounds like Lisa went above and beyond to assist you and provide you with outstanding service!

March 22, 2021

Great customer service Only wished I was call a bit Great customer service Only wished I was call a bit earlier letting me know my car was going to be ready before closing. Great work More

by DORISCHACON2027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department Jessica
Mar 22, 2021 -

Honda Universe responded

Thank you for the positive five-star review! We truly appreciate you taking the time to provide such great feedback and we look forward to working with you again soon!

March 21, 2021

Tony was very responsive and accommodating to our CRV service needs. He explained what was required and the team delivered on time. Highly recommend Tony. More

by CAMANO70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony - Service Advisor
Mar 22, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! It's so great to know Tony provided you with amazing service and made your experience a great one. We truly appreciate your kind words and hope to see you again in the future!

March 18, 2021

Wow what a fantastic experience, the technician was professional and timely. The rest of the service department was terrific as well. Great job, will return. More

by GMETAXAS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Dugan, Patryk Delikat
Mar 19, 2021 -

Honda Universe responded

Thank you for the positive five-star review! We're so pleased to know you had a great experience at our dealership and we hope to see you again soon!

March 17, 2021

Excellent Service, very pleasant and knowledgeable staff. This is my third vehicle from Honda Universe and its just as great as the last two. I would recommend to all. More

by laura08723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont recall
Mar 18, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us, Laura!

March 16, 2021

Good location good service very friendly and professional staff give the atmosphere for feel in family they always try to do the bests for you More

by WACHY1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Carrero
Mar 17, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership!

March 16, 2021

Excellent And wonderful job people, I love my Pilot! my pilots Elite is my favorite Luxury SUV I almost loved,Steve is my excellent Guy! Thank God More

by Elizabeth Agyekum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimee Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn the Boss/ Sean June /lisa, Ozzy Rosa, Glenn Swenson, Paul Dugan
Mar 17, 2021 -

Honda Universe responded

Elizabeth, thank you for the positive feedback regarding your recent experience with us! We're so happy you love your new Honda Pilot and we hope to see you again in the future!

March 11, 2021

Definitely quick service.... great communication from Definitely quick service.... great communication from Lisa at the service department.... will be back fir more service in the future!!😎 Thanks and k More

by MYBRITOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in Service
Mar 12, 2021 -

Honda Universe responded

Thank you for the excellent feedback! We're so happy you had such a great experience working with Lisa and we look forward to seeing you again soon!

March 10, 2021

Service was great, very efficient. They made servicing my vehicle an absolute breeze. When leaves in the fan were making noise after I left the lot they were super helpful in resolving the issue. More

by MLEON713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Mar 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

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