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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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April 09, 2021

Great service! Always quick and efficient. I would recommend to anyone with Honda to have all of their service work done at this dealer. Thanks! More

by BMOORE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Ramos
Apr 12, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your positive feedback on your recent service experience!

April 09, 2021

Everyone at Honda are always very personable, professional and knowledgeable. The service agent Lisa always greets you with a great smile. She is always very helpful, professional, knowledgeable More

by RICHIE7644
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in service
Apr 12, 2021 -

Honda Universe responded

Thank you for the wonderful feedback on your recent visit with us! We are happy to know Lisa is always a pleasure to work with.

April 08, 2021

Very professional and knowledgeable staff. Made my experience fairly painless and effortless. Would definitely recommend them to anyone. They just need to update the customer area. More

by MJCSR6675
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Dugan
Apr 09, 2021 -

Honda Universe responded

We are pleased to hear about your experience and we appreciate the feedback.

April 07, 2021

I recently purchased a CRV at Honda Universe and had my car in for service for installation of roof rack. The work was completed on a timely basis at a fair price. More

by RSANDS8017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your positive feedback on your recent purchase experience!

April 02, 2021

Lisa was my service representative and was very professional and listened to what I wanted to have done. She kept me updated by text and came to tell me when my car was ready. I will definitely a More

by fuccello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in the Service department
Apr 05, 2021 -

Honda Universe responded

We are pleased to hear Lisa was professional and helpful during your recent visit. Thank you for taking the time to provide us with your feedback!

April 01, 2021

I always receive excellent service and care. I highly recommend this dealership for sales and service. Both departments are wonderful to work with. You will not be disappointed. More

by JFENCHEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica in Service is 10 stars!
Apr 05, 2021 -

Honda Universe responded

Thank you for providing us with your positive feedback!

March 29, 2021

I have always had great service and my advisor lisa Barritta goes above and beyond , prompt scheduling, detailed advice before repairs are completed and thoroughly reviews invoice and waits for questio More

by PLFOERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta
Mar 30, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review! We're so pleased to know Lisa could assist you and make your experience an excellent one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

March 25, 2021

Service is great. Lisa always makes it a no worry day and keeps me updated as to whats going on.I know not all service departments do that. More

by JHACKINET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta
Mar 26, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience! We're so pleased Lisa could assist you and provide you with amazing service!

March 24, 2021

I bring my Honda CRV to this dealer for all my repairs. I can depend on Lisa in service to get it done for me More

by JANETSCHELLER1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta in Service
Mar 25, 2021 -

Honda Universe responded

Thank you for the excellent five-star review, Janet! It's a pleasure to know Lisa could assist you and make your experience a memorable one. We truly appreciate your kind words and look forward to working with you again soon!

March 24, 2021

Amazing service! Quick, easy, and friendly. Lisa was especially amazing. she even texted us updates so we would know what the story was. Thank you!! More

by RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LISA
Mar 24, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! We're so happy Lisa could assist you and make your experience one to remember!

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