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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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February 25, 2022

Very friendly and courteous every time I bring my vehicles in. Been coming here for about 7 years now and it still feels like a family when you come in for any service or questions. More

by kseymou02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

Honda Universe responded

It's wonderful to hear that our service team is very friendly and courteous. We also enjoy knowing that you've been coming to us for 7 years now and you feel like family. Thanks so much for your kind remarks!

December 10, 2021

We had our vehicles in for routine maintenance this past month and our service was excellent as always. Lisa, and the rest of the maintenance staff, are just incredibly friendly and helpful every time. We More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Service Department
Dec 12, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's wonderful to hear that Lisa is incredibly friendly and she has been very helpful with your service visits. Thanks for saying that Steve Umoru and John McGraw made you feel right at home as well. Thanks for the great 5-star rating!

December 09, 2021

My son told me the other day he wanted to get a new car so I called John McGraw because he has been very helpful in the past. He gave me some great options and insight that I past onto my son. Once he look More

by Lou
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Honda Universe responded

We're glad to hear that John McGraw was very helpful to you and your son, and we'll look forward to helping again with your needs. Thanks!

September 21, 2021

Great experience every time we work with John! Always willing to help, always finds an answer, always with a smile. More

by Oconnork413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Honda Universe responded

It's great to hear that John was so helpful and you appreciate his willingness to answer your questions!

September 01, 2021

Today I took my new ( used) car in for service. I was lied to about what was wrong with my back up camera then was told that I need a new tire I went to another dealership and the camera was broken and More

by jcalvitti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg was terrible in sales and the service manager won’t even call back
Sep 02, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss further. Thank you.

September 01, 2021

When you hear the words professional, great, awesome, and the best experience when buying or servicing a car, the person who’s name that is always mentioned is John McGraw. Mr. McGraw makes the car buying/se More

by jmmilon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Honda Universe responded

Thank you for your feedback. We're so glad to know that John McGraw was very professional and you're pleased with everything. Thanks so much for sharing your kind remarks, and we'll look forward to helping you again with any future needs.

September 01, 2021

John McGraw was very professional and helpful last week when I was at dealership I was talking to John about a couple of small issues with the car. He explained there was not a problem with the system I j More

by Lou
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's great to know that John McGraw was very professional and helpful, and he made sure everything was corrected and reset, and you're pleased with the great customer service you received. Thanks for the terrific recommendation as well.

August 31, 2021

It was time to service my Honda and I brought it in with some questions and Jessica in Service was very knowledgeable and John made sure everything was completed above and beyond our expectations! Thank you More

by dianec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

It's great to hear that Jessica and John were so helpful, and they went above and beyond your expectations! We're very glad to know that you're pleased with everything.

August 31, 2021

Excellent service as always! The service staff is incredibly friendly, knowledgeable and helpful. Also stopped in to see John McGraw and talk about our upcoming new car purchase. We wouldn't go any More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

Thanks for telling us that John McGraw was very helpful with your new car purchase. We're glad to know that you received excellent service, and you appreciate our incredibly friendly and knowledgeable team.

August 03, 2021

I can’t remember the name of the woman who was running the service desk. Maybe Lisa? Not sure. Anyway she did a great job checking me in and out, and showed me the way to the service lounge. As for servic More

by MAUREEN19576
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The woman at the service desk. Not sure of name.
Aug 04, 2021 -

Honda Universe responded

It's great to hear that Lisa and our team were very helpful with your service visit. Thanks for your kind remarks and we'll look forward to helping you again with any future needs.

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