Honda Universe - Service Center

I bought a Honda accord Ex-l v6 from them 1 yr back and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and I stay far away from your place, nearly 45 min drive, And if you either check this free or offer better price, I'll come over there and he asked me to come the next day promising a better price.Once I go there, he says he can't do free and secondly he says nod body can beat his price. When I showed the fire stone quote, he got taken back and refused to offer me better price. I told him, since I came all this long, at least match the price, I'll do it here itself instead of going back to FS but he refused. I was shocked that this guy can play with me like this promising me to come down from a long distance.he fooled me. This is the 2nd time Honda Universe has given false promise like bait and switch. I never went to them again for service. More

While I am reacting to a single incident, realize it was over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair aft over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair after the purchase. I also experienced a piece of the vehicle fall off while driving and asked that they repair that as well. After several days, I was told the original repair was completed and I could pick up the vehicle. I asked about the additional repair and was told it was not repaired as they "didn't know how to fix it." I advised them of the extended warranty I purchased and was told I would be called right back after the tech spoke with purchasing department. That was a Friday. I didn't get a call all weekend and ended up calling the dealership on Tuesday the week following. I was told they didn't fix the secondary issue as it was not covered in the warranty and they even looked at it but didn't know how to fix it. I went on Wednesday to get the vehicle and voiced my displeasure about not being called back. I was told "well, I don't work on Saturdays." Upon inspection of the original repair, I was displeased to learn that the "brand new part" was scratched, had glue on it and was below my expectations and satisfaction. I eventually was directed to Sales manager who, rather than listen to what my complaint was, would rather tell me how much he paid for his car and I got a good deal. He told me several times his only obligation, as per the contract I signed, was that the car would pass inspection and his job was done. At this point, I still hadn't told him what my complaint was regarding the shoddy workmanship. Mike brought up the secondary repair and regarding the incident where the part came off stated "I don't want to call you a liar but, if something DID break, it isn't our problem." At this point, I became angry enough to walk away and end the conversation. That was not good enough for Mike. He continued to banter me about what it was I wanted. I said forget it. He said No, tell me what you think we are responsible for after you buy your car. I ignored him and he followed me around the entire building to where my car was. He has to be one of the most self centered, ignorant people I have ever dealt with. Customer service from Honda Universe ended the minute I paid for my vehicle. I will not go there unless I have warranty work unless I can find a reciprocal dealer/service shop. Not only would I NOT recommend this dealership, I would encourage all to stay away from this one. More

Everyone is very friendly and kind at this dealership. Jerome, in particular, remembered me by name, even though it has been a year since I bought my car. I recently went back to get some service done an Jerome, in particular, remembered me by name, even though it has been a year since I bought my car. I recently went back to get some service done and was pleased with the experience. More

Very unprofessional, I called to make a service appointment and when I brought the car there, they didnt even have the part!!! And apparently they dont even make appointments, all you have to do is appointment and when I brought the car there, they didnt even have the part!!! And apparently they dont even make appointments, all you have to do is show up and just wait in line. Service "technician" was also nice enough to speed through the parking lot and slam on my brakes while I have Progressive monitoring how I drive. I love Hondas, but I will never bring my car there ever again. Thank you for a terrible experience. More

Great "Painless" Experience! Was in and out in no time at all! Clean Efficient facility. Service Advisor was curtious and friendly and explained everthing that would be done. no time at all! Clean Efficient facility. Service Advisor was curtious and friendly and explained everthing that would be done. More

i just like to tell some one what a great job he did in makeing my visit to dealership a good thing everthing went very good they made me feel at ease now i dont mind going back dealing with car dealers no makeing my visit to dealership a good thing everthing went very good they made me feel at ease now i dont mind going back dealing with car dealers not always a good experince started when you walk in front door was in excellant condition i was greeted and told what to do like i said it went so well i am waiting for my next visit More

They were all very courteous. The job was done quickly and they even washed my car. They took me in right away and went right to work on my car. Even the mechanic was very nice and knew what he had to fix and they even washed my car. They took me in right away and went right to work on my car. Even the mechanic was very nice and knew what he had to fix right away. It was a pleasant experience. I will be going to them to service my car from here on in. More

I came in for an oil change and was waiting for my service to be done when i was advised about a concern with my tires needing to be replaced because they were getting very low on the tread. they work service to be done when i was advised about a concern with my tires needing to be replaced because they were getting very low on the tread. they worked with me to get the best prices on tires and it was done that day .... i was very pleased with the work and how they had my safety as a concern.... thank you all very much and i hope everyone has a great experience their like i did More

Best service department I have every visited. True Best service department I have every visited. True professionals.They took are car in right away with out a reservation and had us back on the road Best service department I have every visited. True professionals.They took are car in right away with out a reservation and had us back on the road in no time. The price was more than fair and I enjoyed my stay while i waited, Great coffee and time well spent. More

Grossly overestimated the work required on my car. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. They misstated the service interval on the timing belt, saying it was 60,000 miles. The owners manual told me 105,000. Another competetent Honda dealer told me I needed NOTHING right now except an oil change. STAY AWAY FROM THESE BULLS#!+ ARTISTS !!! More