Honda Universe - Service Center

Great experience Excellent knowledgeable staff Timely repairs very accommodating Tom was very helpful the loaner car gave me an excellent opportunity to try out a Excellent knowledgeable staff Timely repairs very accommodating Tom was very helpful the loaner car gave me an excellent opportunity to try out a vehicle I may consider as a replacement for my car in 2020 More

The Customer Relations Manager John Mcgraw was Exceptional Issue happen ...It is the solution and the customer satisfaction that makes for a great dealership. When I presented my issue to John Mcgraw (customer Issue happen ...It is the solution and the customer satisfaction that makes for a great dealership. When I presented my issue to John Mcgraw (customer relations Manager) he went above and beyond to ensure that the issue was not only resolved but that I was satisfied with the overall outcome of the situation. I appreciated his genuine concern for my satisfaction and he appreciated me as a loyal customer for many years to the dealership. His dedication to customer satisfaction is exceptional. More

John is an excellent person. He knows his stuff. John cares for his customers. He takes pride in the dealership. He always makes you feel that he has your best interest at heart. I would recommend th John cares for his customers. He takes pride in the dealership. He always makes you feel that he has your best interest at heart. I would recommend this dealership to everyone. More

Work seemed okay, but poor attitude by some I was there as they opened, took me right in, came in for an airbag recall and my airbag light was on. As the writer was writing my work order, an lad I was there as they opened, took me right in, came in for an airbag recall and my airbag light was on. As the writer was writing my work order, an lady came out and threw a box on the ground for recycle. Another man who was sitting next to my car tightening his shoelaces, kicks the box and almost hits my car. She turns around and moves the box back behind the counter, the guy again kicks the box and this time hits my car. Now, granted it was just a box.. but an apology or if I thought he was being funny and we laughed it off.. would have been fine. But he was annoyed she put the box there. When I went inside to the waiting rm, the lady says.. don't mind him, he has a temper. I said to her, he could have said sorry, she just laughed and turned around. So I was annoyed. After about 2 hours, the writer calls me back and says recall fixed and my light is on for 2 reasons. 1 seat belt buckle is bad, (i see the code on the work order, so ok) also warranty and no charge like the recall. Then he says my clockspring is bad and with labor that's about $565. (The code for that is not on the work order) He convinces me to fix it, safety issue. Ok.. ok.. gets me a rental for the couple days. After getting the rental, says they will also have to do an alignment because the tire will have to be off. And he will do that for $80 instead of the normal $130. I said ok. Car is done the next day, I go to pick it up. After taxes and the alignment, $89 not $80, it comes too $780. In the $780 is a charge for waste disposal of $19. Now I have spoken to several mechanics who said there shouldn't be any waste disposal, tires shouldnt need to come off, no alignment needed and there should have been a code on the paperwork for the spring. They said they were just up-selling me since everything it was there for was no charge. I recently got new tires and got an alignment, about a week prior to this day. I believe it is misaligned now and pulls to the right. Also I had explained to the writer how u have to hold the door lever and push the lock down or the driver door will not lock. When I picked it up, it was not locked out in the lot. My hood lever needed to pop the hood is broken, so I use a pair of pliers to grab it and open it. I explained this too the writer.. on my receipt where they check over the condition of the car.. cannot open the hood was written next too it and nothing was checked under the hood. Completely dissatisfied with this dealership and will not be back. More

Comfortable & Friendly Bob Bauer and John McGraw made my service experience at this dealership extremely comfortable and friendly. I recommend bringing your car into Honda Bob Bauer and John McGraw made my service experience at this dealership extremely comfortable and friendly. I recommend bringing your car into Honda Universe the next time you need service. More