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181 Reviews of Honda Universe - Service Center
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January 14, 2020
I recently purchased a 2018 Hyundai Santa Fe Sport, from Honda Universe. I purchased the vehicle at night. A few days later , I noticed that the front tires were a little worn. No worries, It's a used Honda Universe. I purchased the vehicle at night. A few days later , I noticed that the front tires were a little worn. No worries, It's a used vehicle and this is normal wear and tear. So , I get two new tires and and ask for a wheel alignment at a tire shop in Toms River. They replace the tires and tell me that they can not do the alignment because I need control arms and that it would cost 550.00. On 1/07/20 , I return to the dealership to see if the control arms were covered under my extended warranty. I was informed that these parts were not covered. I explained to my sales consultant Yvette Rivera - Coates and Sales Manager Glenn Swenson, what I was told at the tire shop. At this time , Mr. Swenson , and Mrs. Coates , spoke with Service Manager Wayne Gross and explained to him what I was told about the control arms. Mr. Gross and Service Dept . Foreman David Plewa , looked at my vehicle and informed that I did not need control arms. I was relieved at this news as the above named employees demonstrated great customer service and loyalty to their customers. They saved me a bunch of money for a repair that was not needed. Great Customer Service Once , Again. I just scheduled my wheel alignment and oil change to be done next week with the Honda Universe Team. Five Stars Across the board!!! More
by vinnyriver1
Employees Worked With
Glenn Swenson, Yvette Rivera-Coates
December 16, 2019
Full brake service Had both front + rear brakes on 2013 Accord EX-l replaced at Honda Universe on 12/11/19. Service Rep Lisa Barritta was excellent very helpful and cus Had both front + rear brakes on 2013 Accord EX-l replaced at Honda Universe on 12/11/19. Service Rep Lisa Barritta was excellent very helpful and customer centered. Helped with special coupons to reduce cost More
by sjc820
Employees Worked With
Lisa Barritta Service Desk Rep
September 30, 2019
When you want the best.. To whom it may concern, My name is Mary Karinja -McCuen. I have been a Honda owner for the past 22+ years. Let's be honest, they are the best. Upon mo To whom it may concern, My name is Mary Karinja -McCuen. I have been a Honda owner for the past 22+ years. Let's be honest, they are the best. Upon moving here to Lakewood almost 2 years ago, I started to go to Honda Universe. May I say, Mr. John McGraw has been very helpful in returning phone calls in a timely matter and thoughtful to my needs regarding the work done on my CRV. Also, the mechanic Tom has bee superb today especially with explain to me about my car and the issues. Jessica at the service desk always has a smile and eager to help me with any question and getting what I ask to be done on a timely matter. Also met Wayne today. A good group of people who made me feel comfortable even when I needed to return my vehicle. Hoping to buy from this dealership in the next 6 months. It has been a pleasure and 5 stars indeed. Thanks Mr. John McGraw. See you in the future, More
by Mary
Employees Worked With
Other Employees :
Tom (worked on car today) Jessica Ramos (Service desk)
September 27, 2019
Customer service I was in for service and it was a pleasure from the time i drove into the service drive and met Lisa. She was a pleasure to work with she explained ev I was in for service and it was a pleasure from the time i drove into the service drive and met Lisa. She was a pleasure to work with she explained everything in detail what i needed and It was seamless. Also john McGraw came out to meet with me to see how my experience was. He also was a pleasure to talk to i felt like a guest in there home not a customer. I would recommend this dealership to all my friends and family. More
by Chrissy G
September 03, 2019
Customer service excellence Since I first met John with my last Honda Universe vehicle, he has always made sure I was satisfied. Every single time I come into Honda for a service Since I first met John with my last Honda Universe vehicle, he has always made sure I was satisfied. Every single time I come into Honda for a service, he calls me the following day to ensure that my needs were met and that u was satisfied. I greatly appreciate his dedication to his customers More
by Janell
Employees Worked With
August 22, 2019
Smooth transaction I had a great experience with the sales team at Honda Universe. Yvette Rivera-coates really worked hard to get me the best deal.She was very knowled I had a great experience with the sales team at Honda Universe. Yvette Rivera-coates really worked hard to get me the best deal.She was very knowledgeable an professional. Glen Swenson the Sales Manager is the best around.He helped get the best car in are budget. I would highly recommend Honda Universe Tim LaMore More
by Tyler44
Employees Worked With
Yvette Rivera-Coates
June 28, 2019
Great service They have a great detailing team. I needed to have the inside of my car cleaned out and they did a wonderful job. Would recommend them and use their s They have a great detailing team. I needed to have the inside of my car cleaned out and they did a wonderful job. Would recommend them and use their services again. More
by kseymou02
Employees Worked With
March 21, 2019
Helped when I needed it, went out of his way John McGraw went out of his way to help me personally when I needed paperwork sent to me. Their dealership helped fix our car and then get the paperwo John McGraw went out of his way to help me personally when I needed paperwork sent to me. Their dealership helped fix our car and then get the paperwork sent to us 500 miles away when I was having a difficult time with others. He made sure to turn my experience around with one email and in no time at all and no hassles. He's top notch and makes sure you are taken care of. More
by moepett00
Employees Worked With
March 15, 2019
Helped when others would not My Mother leased a car with Causeway Honda. Instead of renewing her lease, she choose to lease a Subaru. Instead of just taking the car back to the Ca My Mother leased a car with Causeway Honda. Instead of renewing her lease, she choose to lease a Subaru. Instead of just taking the car back to the Causeway, she was instructed to deal directly with Honda Financing. As a favor to the Subaru dealership, John McGraw went out of his way to make arrangements for the Honda to be returned to his dealership. The whole process took less than 15 minutes. John was friendly, professional and made it so easy. greatly appreciated his assistance. More
by Chris
Employees Worked With
March 01, 2019
Survey John McGraw is an all around fantastic man. Very kind, thoughtful, and definitely goes out of his way to make sure every customer at Honda Universe is John McGraw is an all around fantastic man. Very kind, thoughtful, and definitely goes out of his way to make sure every customer at Honda Universe is satisfied. Would rate his customer service 10/10.(: More
by Cargirl#724
Employees Worked With
