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180 Reviews of Honda Universe - Service Center
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January 11, 2021
I just had a question regarding a letter I received from Honda Universe. Yvette kindly and thoroughly answered my question. It was a positive experience. Honda Universe. Yvette kindly and thoroughly answered my question. It was a positive experience. More
by DMV7681
Verified CustomerEmployees Worked With
January 11, 2021
Really helpful people and make sure you get what you need to be happy. Really willl come here again and tell other people about them. to be happy. Really willl come here again and tell other people about them. More
by RROULAND
January 11, 2021
I appreciate these people for being upfront, courteous and friendly. They perform their duties during this pandemic with ease. I recommend Honda not only for service but the cars are great too. and friendly. They perform their duties during this pandemic with ease. I recommend Honda not only for service but the cars are great too. More
by DANPARDOFF
Employees Worked With
December 20, 2020
We had some routine service on 2 of our Hondas (we have 5!) and the service was exemplary as usual. Everyone is professional, cheerful and completely knowledgeable. A special thanks to John McGraw, who a 5!) and the service was exemplary as usual. Everyone is professional, cheerful and completely knowledgeable. A special thanks to John McGraw, who always makes it a point to follow-up with a quick call to say hi and make sure everything is ok. More
by TFPetersen
Employees Worked With
December 09, 2020
We purchased our Honda CRV last year and we love it!. We always come back to Honda Universe for Service. Mainly because John McGraw has made our experience very pleasant and he is always very courteous. J always come back to Honda Universe for Service. Mainly because John McGraw has made our experience very pleasant and he is always very courteous. John definitely goes above and beyond for to make the customer feel special. I have recommended Honda Universe to family members, and specifically John McGraw and Neil Goldstein. More
by gtraff24
Employees Worked With
July 28, 2020
Every time I come here for service the staff are always professional and pleasant to deal with. Will continue to bring my vehicles here for service. professional and pleasant to deal with. Will continue to bring my vehicles here for service. More
by Kenny
Employees Worked With
July 15, 2020
Great Service John McGraw has been a pleasure to work with. I leased my car almost a year and a half ago and John has stayed in contact with me and worked aroun John McGraw has been a pleasure to work with. I leased my car almost a year and a half ago and John has stayed in contact with me and worked around my schedule when I needed service I be will purchasing another car from Honda Universe soon strictly because of the service I received from John. Thank you so much for your help!!! More
by louism98
Employees Worked With
January 31, 2020
John McGraw is excellent John McGraw and the whole service crew are excellent. Lisa took care of us in the service department and was excellent too. Would definitely buy anot John McGraw and the whole service crew are excellent. Lisa took care of us in the service department and was excellent too. Would definitely buy another car there as well. More
by DavidWells
January 29, 2020
Great Service, As Always! Over the past month or so we've had a few routine and scheduled service appointments . We have 5 Hondas in our family, and we go to Honda Universe ex Over the past month or so we've had a few routine and scheduled service appointments . We have 5 Hondas in our family, and we go to Honda Universe exclusively, whether for service or purchases. For these last few service calls, we experienced the same excellent customer service that we have come to enjoy over the past 20 + years. John McGraw always looks out for us and treats us as if we were the most important customers he has. He combines this service with a friendly and personable demeanor that is refreshing. Bob (in service) is exactly the same, and is a great representative for the dealership. Thank you to both for the many years of service and care!! Tom and Stacey More
by TFPetersen
January 14, 2020
I recently purchased a 2018 Hyundai Santa Fe Sport, from Honda Universe. I purchased the vehicle at night. A few days later , I noticed that the front tires were a little worn. No worries, It's a used Honda Universe. I purchased the vehicle at night. A few days later , I noticed that the front tires were a little worn. No worries, It's a used vehicle and this is normal wear and tear. So , I get two new tires and and ask for a wheel alignment at a tire shop in Toms River. They replace the tires and tell me that they can not do the alignment because I need control arms and that it would cost 550.00. On 1/07/20 , I return to the dealership to see if the control arms were covered under my extended warranty. I was informed that these parts were not covered. I explained to my sales consultant Yvette Rivera - Coates and Sales Manager Glenn Swenson, what I was told at the tire shop. At this time , Mr. Swenson , and Mrs. Coates , spoke with Service Manager Wayne Gross and explained to him what I was told about the control arms. Mr. Gross and Service Dept . Foreman David Plewa , looked at my vehicle and informed that I did not need control arms. I was relieved at this news as the above named employees demonstrated great customer service and loyalty to their customers. They saved me a bunch of money for a repair that was not needed. Great Customer Service Once , Again. I just scheduled my wheel alignment and oil change to be done next week with the Honda Universe Team. Five Stars Across the board!!! More
by vinnyriver1
