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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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January 11, 2021

The auto service was very easy and complete. Every body in service had a great aditude, and explained the complete service that had to done,and also checked the car if it needed any other service. More

by THECOUNTRYBAKERY1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
While waiting for my car in the auto show room not one person ask me if l needed anything, and I waited about a half hour.
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

Experience was great and done in a timely manor! Very friendly and accommodating! Thought I’d be paying for oil change but I was very surprised when Diane said it was covered, even better! More

by VIOLETRBUTLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Barnett
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

The service reps were thoughtful and courteous. Everything was explained to me before the work began.. Every visit to the service area is good.. The waiting area was warm and clean. More

by KWalt152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa B ?????
Jan 13, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

your service advisor (Jessica Ramos) was excellent and knowledgeable. The only negative I have is that your waiting room was not clean and very dusty. It looked like the couches had not been cleaned in a More

by ARLO301
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Ramos
Jan 13, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

service was excellent the wait was not long, clean waiting area with virus protocols were followed. kept up to date on service by text and in person More

by mtoc108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service rep young female
Jan 13, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

I got an oil change and usually get most of my services taken care of at Honda Universe. Always good service and customer service. Thanks! More

by LISABILLOTTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 13, 2021 -

Honda Universe responded

Thank you for the positive feedback! We truly appreciate your loyalty to our dealership and look forward to seeing you again in the future!

January 11, 2021

The service department was excellent. Explained everything and costs, no surprises. Had an appointment and my car was taken care of at my appointment time. More

by CMFRANCEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Ramos
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

Lisa was knowledgeable and the service was quick. Most people were following covid guidelines. Overall it was a good experience. Thanks have a nice day. More

by KHILL704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in service
Jan 11, 2021 -

Honda Universe responded

Thank you for the great feedback! We're so happy you had a pleasant experience working with Lisa and we hope to see you again soon!

January 11, 2021

Good customer service. This is the second time i am purchasing car from the same dealership. Everyone is very helpful when is comes to services. More

by ROSYPATEL90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Swenson
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us! We truly appreciate your loyalty to our dealership!

January 11, 2021

The checkin was very efficient and prompt. Dealership was very neat and clean. Cost was vert reasonable. Would recommend dealer to others. Convenient appointment scheduling More

by CCARUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

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