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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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January 15, 2021

Great service; thank you! Tony in the service area was pleasant and kept me informed during the servicing of my car, explaining in detail so I could understand what my car needed and why. My thanks also e More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Service Dept.
Jan 15, 2021 -

Honda Universe responded

We truly appreciate you taking the time to provide such great feedback! It's a pleasure to know our team was able to assist you and make your experience a positive one!

January 14, 2021

Service department staff are very friendly and helpful. Not pushy which would make me take my car somewhere else! :) Everyone was professional. Very positive experience. There was a problem with one of my More

by AITHWYNN56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 14, 2021

Great Service! Lisa was very helpful, friendly, and knowledgeable. I felt very taken care of, and updated through out. Will definitely use this dealership again. More

by TORAH0613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 13, 2021

Best Honda Dealer out there. Lisa in service is the only person I will deal with when I bring my car in. Danny in sales is the one I refer all my family and friends to. Best of the best! More

by drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa - Service
Jan 15, 2021 -

Honda Universe responded

Drew, thank you for the excellent five-star review! It sounds like our team provided you with excellent service and we hope to see you again soon!

January 13, 2021

Service was quick and efficient. I have never been anywhere that has has served me the way Honda universe did. I would recommend them anytime! More

by HIRAMC13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Ramos
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 13, 2021

Very professional and got my flat repaired in a timely fashion. Amazing 10/10 recommend going here! Jessica was very pleasant to deal with and made me feel like I was a priority. Thank you More

by SKAM8787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 12, 2021

We are pleased with the service we received at Honda Universe. The car was taken in promptly and serviced which included a road test. Everyone was friendly and the waiting area was comfortable and clean More

by FERDELANCE09
Recommend Dealer
Yes
Employees Worked With
Paul Dugan
Jan 13, 2021 -

Honda Universe responded

We truly appreciate your kind words and look forward to servicing your car again in the future!

January 12, 2021

I had to drop my 2014 Accord off for a recall, Tony in the service department was an absolute pleasure to deal with. Very professional, courteous, and a genuinely nice guy overall. Made me feel really com More

by TCONNO1047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 13, 2021 -

Honda Universe responded

Thank you for the five-star review! It sounds like Tony went above and beyond to make your experience with us an excellent one!

January 12, 2021

Lisa is always helpful when I need my car serviced at Honda Universe. The rear brake pads were replaced and a 4 wheel alignment was done. Lisa was able to apply my coupons and the work was done in a li More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 13, 2021 -

Honda Universe responded

James, thank you for the positive five-star review! We're happy Lisa was able to assist you and make your experience a positive one. We truly appreciate your kind words and look forward to seeing you again in the future!

January 11, 2021

In the past I have had issues with every Honda Service department and no one has ever cared. Tony at Honda Universe has honestly changed my mind about Honda Service. He has gone above and beyond my expect More

by AFADESKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Dom
Jan 11, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us! It sounds like Tony went above and beyond to provide you with excellent service and make your experience one to remember. We look forward to working with you again in the future!

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