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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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January 22, 2021

Great service every time I come in. Always satisfied with the service and fair pricing. The wait times for the service is never too long. More

by kseymou02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 21, 2021

Honda universe was by far one of the best dealerships I have ever dealt with. I highly recommend them. Thank you for helping me find my truck More

by SHANNAP26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Dugan
Jan 22, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 21, 2021

I give Honda Universe a five star rating all around for sales and service. If I purchased another Honda, I would hope I can buy it through Honda Universe as long as it is a fair price. Their service depart More

by GRHRYVNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 20, 2021

Service was good and they are not as pushy as other dealers . Will definitely go back if I have any problems in the future. Great service More

by Moumek
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 22, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 20, 2021

Service Dept is super awesome. The staff is always kind and friendly. Ms. Lisa is the bestest of them all. Great service provided by a great staff. More

by BLACKCAT08701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 22, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! We're so happy you had a great experience working with Lisa and we look forward to assisting you again in the future!

January 19, 2021

Our service for my first visit was far superior then the other Honda dealers. I had a great experience and one associate stuck in my mind as being the leader of great service is Lisa. More

by EJDUFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa at your service desk
Jan 20, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 19, 2021

I was told the that diagnostic check would be dropped from my bill which it wasn’t. Honda prices are excessive to what is available. I will be bringing my car to another Mechanic as I did before. More

by AJONES1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everyone was very nice though
Jan 27, 2021 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us warranted a 3-star review. We'd like the opportunity to speak with you. Please call us at (732) 370-9700.

January 15, 2021

Danny and Rahsaan were amazing! Very helpful .. they were a pleasure! Definitely see myself coming back in the future and recommending both of them for being friendly and extremely helpful More

by Silvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Honda Universe responded

Silvia, thank you for the positive five-star review! We're so pleased to know that Danny and Rahsaan were able to assist you and provide you with such great service. We look forward to seeing you again in the future!

January 15, 2021

Lisa at service desk very professional and friendly service on vehicle done in timely mannor i will bring the vehicle back for future service when needed More

by CHUCK.BRAZAITIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 15, 2021

Excellent Service! They offered me everything they needed to. The Service lady was amazing. They took care of me every step of the way and the made sure i was comfortable the entire way. More

by KROLIVO9614
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

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