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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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January 28, 2021

Lisa was excellent. Every time I have had to bring my car in she has been a pleasure to work with. She kept me in the loop every step of the way and explained everything to me. More

by HOLLY.HABERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 29, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us, Holly! We're so pleased to know you had a great experience working with Lisa and we hope to see you again soon!

January 28, 2021

Worked with Lisa for the first time...wonderful service experience fast and easy process. It was my first time at Honda Universe and will not be my last! More

by NICK G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 29, 2021 -

Honda Universe responded

Nick, we appreciate you taking the time to provide your feedback! We're so pleased Lisa could assist you and provide you with excellent service!

January 28, 2021

Very organized and on time. I was happy to have a place, not the waiting room, to sit in and wait.The wait was even shorter than predicted.Pleasant wait. More

by MARILYNJULY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 29, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! We're so pleased you had a great experience at our dealership and we hope to see you again soon!

January 28, 2021

I really have no problem when I come in to have my oil I really have no problem when I come in to have my oil change. Everyone is very pleasant. The girl that helped me when I came in was very helpful exp More

by BEACHLOCALTHREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us! We truly appreciate your kind words and look forward to seeing you again soon!

January 28, 2021

I had a great experience with the Honda Universe service department. I appreciate the follow up done by their team especially customer relations manager John McGraw. I would highly recommend Honda Universe More

by PAUL.DUGAN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Honda Universe responded

Thank you for the excellent five-star review, Paul! It's great to know John was able to assist you and make your experience a positive one!

January 28, 2021

Nice people nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice More

by MICHSANBEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aimee Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Dugan, Bryant Carrero, Daryl Colatrella
Jan 29, 2021 -

Honda Universe responded

Thank you for the five-star review!

January 27, 2021

Antonio Paparatto was great to work with. He gave me updates to the progress and i was finished within an hour. He was awesome! No reflection on him...the customer service waiting room could use som More

by THOM.JUREWICZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Paparatto
Jan 28, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with Antonio! We're so happy to know you had a pleasant experience and we look forward to seeing you again soon!

January 26, 2021

Service Advisor Lisa Barritta was an excellent representative of Honda Universe. She made sure I was updated in a timely manner. She made the experience easy and quick More

by SAMNJ124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta
Jan 27, 2021 -

Honda Universe responded

Thank you for the positive five-star review! We're so happy you had a pleasant experience working with Lisa!

January 26, 2021

Was one of the best service experiences I ever had the Woman Lisa was great I will always service my car there.Also the manager Nick and Don the service manager answered all my questions. Don was very hel More

by NICKSALERNO831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa and Nick
Jan 27, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with Lisa!

January 23, 2021

Service was outstanding- couldn’t be more happy with my service rep. Lisa. Will definitely have my Honda services again at Honda U. in the future More

by Jimk725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in Service Department
Jan 25, 2021 -

Honda Universe responded

Jim, thank you for the excellent five-star review! We're so happy Lisa was able to assist you and make your experience one to remember!

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