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Honda Universe

Lakewood Township, NJ

4.8
1,802 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,802 reviews

October 19, 2024

Everyone was very nice - Danny, my sales person was exceptional and is very responsive. I believe that he really cared about me as a person and wanted to make sure I was happy with my selection. I re More

by M_G_COMPOSTO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Honda Universe responded

Thank you for your wonderful feedback! We're thrilled to hear that Danny provided exceptional service and made you feel valued. It's great to know that Ian also helped create a comfortable experience for you. We appreciate your support and look forward to assisting you again!

October 17, 2024

When we walked in we were immediately greeted by the manager. We told him that we were referred to Danny Patel, he immediately called him. Danny was pleasant, helpful and has lots of knowledge about the More

by JEFACOLMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Honda Universe responded

We’re glad to hear that Danny provided excellent service! We apologize for the wait in the finance department and appreciate your patience. Your feedback helps us improve, and we hope to see you again soon!

October 14, 2024

Out of all the dealerships, Honda Universe was willing to work with me to negotiate a deal. Up front pricing, no hidden mark ups and willing to work with a customer to broker a deal. This was my first time More

by Eric Johansen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Mundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi Schick
Oct 16, 2024 -

Honda Universe responded

Thank you for your feedback! We’re delighted to hear that Honda Universe was able to meet your needs with upfront pricing and a willingness to negotiate. We appreciate you choosing us for your first visit and look forward to helping you again in the future. Enjoy your new vehicle!

October 12, 2024

No complaints. Pleasant and courteous. Thanks for checking on the leather. Thank you very much! More

by LMIZE542
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Synosky
Oct 13, 2024 -

Honda Universe responded

We appreciate your feedback! We're glad to hear you had a pleasant experience. If you need anything else, don’t hesitate to reach out. Thank you!

October 12, 2024

Pleasant experience. Thorough explanations and answered all my questions. Would recommend this dealership to anyone looking for an auto More

by RDITULLIO301
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Honda Universe responded

Thank you for your positive review! We’re glad to hear that you had a pleasant experience and that our team was able to provide thorough explanations and answer all your questions. We truly appreciate your recommendation and look forward to helping you and anyone you send our way in the future!

October 12, 2024

Having been previous customers at Honda Universe and always satisfied with their service, we chose to purchase a new Honda there. There were some problems arriving at a final deal, but everything was wo More

by REFMAN43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reimer Leuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bendar
Oct 13, 2024 -

Honda Universe responded

We’re thrilled to hear that you chose Honda Universe for your new Honda! Thank you for your patience as we worked through the details. It’s great to know you’re happy with your car. If you need anything in the future, we’re here to help! Enjoy your new ride!

October 10, 2024

"I was told the process would only take minutes, but it ended up taking hours. The loan approval dragged on, and I kept being reassured it would just be a few more minutes, which I later realized wasn’t ac More

by JOELSPITZ7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Biello
Oct 10, 2024 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership. Please call John McGraw our customer relations manager at 732-370-9700 x4109 so he can further assist you.

October 10, 2024

What a great experience from start to finish! William Irslinger is a great sale representative! He made the process nice and smooth. He even set up my cars new electronics. Showed me how the an More

by CLOFTUS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Irslinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Honda Universe responded

Thank you for the fantastic review! We’re so glad to hear that William Irslinger provided you with a smooth experience and helped you set up your new car’s electronics. Enjoy your new vehicle and all its features—if you need anything else, feel free to reach out!

October 09, 2024

Great experience! Yvette is great! Not pushy and very knowledgeable. Pleasure to work with her More

by Amandelbaum1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reimer Leuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
MiCHAEL Giangregorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Honda Universe responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with Yvette. Her knowledge and approach make all the difference. We appreciate your kind words and hope to see you again soon!

October 08, 2024

This was the most pleasant, easy, informative Car purchasing experience! Thank you to the Entire sales staff of Honda Universe! More

by LRGA621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
MiCHAEL Giangregorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bendar, Nicholas Biello, Joseph Synosky
Oct 08, 2024 -

Honda Universe responded

We're so glad to hear you had a pleasant and easy experience. Thank you for the kind words about our team at Honda Universe. We appreciate your support and look forward to seeing you again!

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