Honda Universe

Grossly overestimated the work required on my car. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. They misstated the service interval on the timing belt, saying it was 60,000 miles. The owners manual told me 105,000. Another competetent Honda dealer told me I needed NOTHING right now except an oil change. STAY AWAY FROM THESE BULLS#!+ ARTISTS !!! More

I went online and was called quickly by Andrew who is one of the managers at the store. It made me feel good to have a manager contact me personally. He went over all my questions about the car and then when of the managers at the store. It made me feel good to have a manager contact me personally. He went over all my questions about the car and then when I came in made sure I had the gold treatment. Once I get there I was give a full demo of the car and explanation of all its features. I then was shown the entire dealership and even had a chance to meet the guys in service and parts. Once we got back to the showroom I expected the warm feeling I was having about this place to go away. Instead I told them where my budget was and they had me there with no hassle or games. Even the dealing with the finance guy was enjoyable and he gave me what I felt was truely honest advice. I will reccomend this dealership to everyone I know! More

I have been doing my shopping going from dealer to dealer and was very surprised in how professional and courteous the employees at Honda Universe were. They were very knowledgeable and made my car shopping and was very surprised in how professional and courteous the employees at Honda Universe were. They were very knowledgeable and made my car shopping experience an enjoybale one which is rare these days. I got a great deal and will continue doing business with them for years to come. More

Best treatment I have ever had. From start to finish Jerome listen to my needs and helped me find the right car that fit my family needs. Trevor the Finance guy was awsome helped me obtain my 1.9% rate Jerome listen to my needs and helped me find the right car that fit my family needs. Trevor the Finance guy was awsome helped me obtain my 1.9% rate even know my credit scores where lower then program tier. The best period. More

My attempted purchase involved 4 trips to the dealership and empty promises. Every time I returned, the monthly payment increased. I am in the customer service business and would never treat customers the and empty promises. Every time I returned, the monthly payment increased. I am in the customer service business and would never treat customers they way I was treated. They jerked me around so much, I wound up walking out of the showroom and will NEVER go to any of Honda Universe's dealerships for a purchase again. I will also relay my bad experience to ALL my friends. I am a loyal Honda customer; this would have been my fourth Honda purchase but they just would not let that happen. Worst experience was with manager, Trevor. He should be fired! More

We were shopping around for a lease on a new Honda Accord LX. We had previously gone to two Honda dealers in Central Jersey with hopes of getting a good price, especially the second dealer that was offering LX. We had previously gone to two Honda dealers in Central Jersey with hopes of getting a good price, especially the second dealer that was offering a $275 per month, $0 down offer on new LX Honda Accord Sedans. We went to this dealer and found that the 0 down refers to nothing out of your pocket except for the bank fees, inception fees, motor vehicle fees, etc. All in all, 0 down turned out to be about $1400 down. We called Honda Universe on a recommendation from a relative that had a great experience. We dealt with Manny on the phone; he quoted us a price that was what we were looking for. We dorve down, fully expecting to get hit with additional fees when we got there- nope. Nothing extra. We left extremely satisfied, Manny and EJ were great to work with. Overall, an excellent, no pressure experience, we would HIGHLY recommend visiting this dealer. More

Hello, I had visited honda universe looking for a brand new pilot. The price that was given to me seemed fair, then the sales people changed their mines when it came time to sign the papers. They kept me w new pilot. The price that was given to me seemed fair, then the sales people changed their mines when it came time to sign the papers. They kept me waiting for 3 hours. then i found out that the loan rates were not what i was told, and then the price was jacked up. It was a waste of my time, all of this just to keep me their and try to get my sale. this dealership is very unprofessional and if I could give them all zeros I would have done that. giving them ones is high. Do not bother to go to this dealer, I will take my business elsewhere, maybe to another honda dealer maybe to toyota. More

we went to this honda dealer and was quoted a price for the trade in and new car. when we called back the following day to say we were coming in to buy the car, we asked if the price was set, the sales per the trade in and new car. when we called back the following day to say we were coming in to buy the car, we asked if the price was set, the sales person said yes of course. we brought the car to be traded in along with the title and had a check with us. the manager came over looked at the prices for an hour then the head manager of the whole dealership told us the "right" price. it was a difference of $6000 more than we were quoted. my husband responeded , "is this a bait and switch game?" the manager started screaming at us that this is not a contract and we should have taken the "deal" the day before. he made up a story. we would have been happy with an apology, for wasting our time. three other people told me this dealer was "shady" we were treated like dirt. the manager was acting like this was a used car dealership. We never experienced this before. we ended up buying our car from a very good dealership, dch honda. More

From start to finish the customer service has been exceptional at this dealership. For an out-of-state buyer, trust is key, and Greg proved early on that he would be completely honest about the condi exceptional at this dealership. For an out-of-state buyer, trust is key, and Greg proved early on that he would be completely honest about the condition of the vehicle and all fees associated with the transaction. And in a true rarity in this day and age, the dealership would actually call me back...and quickly. I wasn't forced to chase them down for details. Bottom line: When I'm in the market for another vehicle, this dealership will be on my very short list of locations to shop at. More