Honda Universe

Jerry Ojeda was by far the best person I spoke to. I researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were lo researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were looking for. I will recommend him as well as the Honda Universe team to anyone I know who is looking far a car in the future. I was treated with respect, got a great deal and Jerry was the reason for that. He and the Honda Universe team have made me a customer for life. More

I purchased a new car from them. They were very friendly, nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have never seen a dealership exceed my expectations the way that Honda Universe did. More

Allison did a great job giving us the deal we arranged for via the internet and telephone. There were no hidden agendas or pressure tactics. Allison was very helpful in all regards to the sales transact for via the internet and telephone. There were no hidden agendas or pressure tactics. Allison was very helpful in all regards to the sales transaction. I would recommend her to future clients. More

Allison Frey is to the point, very fair and she explains to you what you need to know. She manages to balance the time you spend with her well. She flows with your needs and does not try and push you into t to you what you need to know. She manages to balance the time you spend with her well. She flows with your needs and does not try and push you into the corner. She is a true business person that you could call your "Friend". I will buy from Allison in the future. More

Allison Frey extremely helpful, honest, friendly, helped me get my price as we discussed over the phone, yesterday was a top rated experience at the honda dealership thanks to george also the manager, very me get my price as we discussed over the phone, yesterday was a top rated experience at the honda dealership thanks to george also the manager, very pleasant two employees honda should honor!!! More

Went in to check out a car we've been eying. Eric was standing outside willing to help us immediately. Took us for a test drive then went back to talk numbers. He was very good in not pushing us away, standing outside willing to help us immediately. Took us for a test drive then went back to talk numbers. He was very good in not pushing us away, and tried his hardest to give us the deal we were looking for. He brought over his manager Mike who finally after several tries got us the deal we were looking for. They really worked hard to get us the car we wanted for the price we wanted it for. They went above and beyond, and even stayed an hour and a half past closing to help us out. I just got back from getting the car serviced with a cleaning, and Eric immediately ran out to me to get the car done. He went to check on it every few minutes and had me out of there in no time. Highly recommend dealing with them and will absolutely deal with them again when the lease of our next car is up. More

Shame! Shame! Shame!. Go to this place if you want to be treated like a trash. Promiss, value of customer's time and ethics mean nothing to them specially to their managers. I have been betrayed by this dea treated like a trash. Promiss, value of customer's time and ethics mean nothing to them specially to their managers. I have been betrayed by this dealership and heared many bad story about them so The bottomline is: NEVER VISIT THIS PLACE NO MATTER WHAT More

From the moment I walked in to Honda Universe, I was greeted with a warm welcome from Eric I. He was very friendly and informative and by no means a 'pushy' salesman! When I decided on the vehicle of ch greeted with a warm welcome from Eric I. He was very friendly and informative and by no means a 'pushy' salesman! When I decided on the vehicle of choice, it was time for negotions. Carlos was the man!! He truly was a pleasure as well, followed by Bob and Trevor. I also received a phone recording from the sales manager for my business. It really is a happy family at Honda Universe in Lakewood, NJ! More

This was the fourth dealership I went to looking to lease an accord coupe. I visited the dealership on a Saturday, when I received a price quote that I was happy with. I left a $1150 deposit on a vehicle t an accord coupe. I visited the dealership on a Saturday, when I received a price quote that I was happy with. I left a $1150 deposit on a vehicle that I was told MUST be picked up by the end of the following work week. I was told I would be called on Monday when the car I wanted arrived at the dealership. I called several times Monday and Tuesday to see if the car had arrived and never received any information from Nelson, my salesman. Wednesday evening I received a call stating that my SILVER car was located and that it'd be at the dealership Thursday. I was given a vin # and was told the car should arrive at the dealership Thursday morning. I was not contacted on Thursday and could not receive an answer from Nelson as to whether or not the car arrived. I asked to speak to a manager and was given to Carlos. He told me had not heard anything about me coming to pick up the car and he said the car had not yet been located. I told him I was given a vin # and he said that was impossible because the car was not found. I could not pick up the car Thursday evening as I planned because it was not there. Friday evening I received a call stating that my SILVER car had been found and I could pick it up. I was not able to do so until the following Monday. I called Carlos Monday morning to make sure he was aware of me coming to pick up the car. He gave me the correct vin # and the fax number to fax the insurance card to the dealership. He assured me that my SILVER car was ready and waiting and that he would be there when I arrived. I arrived at the dealership Monday night (after dropping my fiance off at the airport to be deployed to Iraq) only to find out the car was not silver. Nelson could not located my faxed insurance card and Carlos was nowhere to be found. I spent over two hours waiting for "finance." When I asked if I would be able to fill out a customer survey I stated that it would not be a good one. Nelson got up and went to the GM Greg who immediately told Nelson to REFUND me my deposit. Greg said he could not receive negative feedback about the dealership. I explained that I did not want a refund, seeing as I had already wasted over two hours waitng to sign the papers. Greg said I had no choice in the matter. We got into a heated discussion until Greg started yelling over the counter at me. I was handed a receipt for a refund in the amount of $1150 and then ignored. I asked for the folder of paperwork that had all of my personal information in it and was denied and laughed out. I walked out without a car. Never have I been treated so unprofessionally by a "manager." This was the most inefficient and disrespectful car experience I have ever had. Save yourself the time & energy and go somewhere else. More

If you are looking for an out of this world car buying experience, then head on down to Honda Universe in Lakewood where you will be treated with respect, respect, and respect. First, their showroom is st experience, then head on down to Honda Universe in Lakewood where you will be treated with respect, respect, and respect. First, their showroom is state of the art, quite roomy unlike the others we visited and you were greeted with personable people when you enter. Brian Lipman was our sales person and he was the most pleasant sales person you will encounter. He was very knowledgeable, patient and best of all was not your typical high pressure sales person trying to sell you A to Z. I think it is safe to say that the tires in their lot are the only ones with pressure. :-) When Brian could not find us the van we were looking for, Michael stepped in and explained to us that they will go above and beyond to get us the van we wanted - which they ultimately did - way to go Mike! Jerry finalized the sale and Eric Pastva went out of his way to personally deliver our van back in Edison. xxxx you guys are awesome! Now my family could not be happier with our new purchase. And oh yeah, Positive feedback goes Alicia for the super fast introductory call and to their parts department who got me the part I needed very quickly and at the right price to boot. Lastly and more importantly, post sale experience has been very good as well. Brian has promptly returned all my calls which reassures me that Honda Universe is for real. You guys hit this one out of the ballpark! My sincerest thank you to your team. ~Jules Edison 2006 Ody Red Rock Pearl More