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Honda Universe
Lakewood Township, NJ
1,752 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,752 reviews
August 20, 2008
we went to this honda dealer and was quoted a price for the trade in and new car. when we called back the following day to say we were coming in to buy the car, we asked if the price was set, the sales per the trade in and new car. when we called back the following day to say we were coming in to buy the car, we asked if the price was set, the sales person said yes of course. we brought the car to be traded in along with the title and had a check with us. the manager came over looked at the prices for an hour then the head manager of the whole dealership told us the "right" price. it was a difference of $6000 more than we were quoted. my husband responeded , "is this a bait and switch game?" the manager started screaming at us that this is not a contract and we should have taken the "deal" the day before. he made up a story. we would have been happy with an apology, for wasting our time. three other people told me this dealer was "shady" we were treated like dirt. the manager was acting like this was a used car dealership. We never experienced this before. we ended up buying our car from a very good dealership, dch honda. More
by beva723
Employees Worked With
head manager, sales person
March 06, 2008
From start to finish the customer service has been exceptional at this dealership. For an out-of-state buyer, trust is key, and Greg proved early on that he would be completely honest about the condi exceptional at this dealership. For an out-of-state buyer, trust is key, and Greg proved early on that he would be completely honest about the condition of the vehicle and all fees associated with the transaction. And in a true rarity in this day and age, the dealership would actually call me back...and quickly. I wasn't forced to chase them down for details. Bottom line: When I'm in the market for another vehicle, this dealership will be on my very short list of locations to shop at. More
by afrhino
Employees Worked With
Greg Levine, Greg Levine
