Honda Universe

From the moment I walked in to Honda Universe, I was greeted with a warm welcome from Eric I. He was very friendly and informative and by no means a 'pushy' salesman! When I decided on the vehicle of ch greeted with a warm welcome from Eric I. He was very friendly and informative and by no means a 'pushy' salesman! When I decided on the vehicle of choice, it was time for negotions. Carlos was the man!! He truly was a pleasure as well, followed by Bob and Trevor. I also received a phone recording from the sales manager for my business. It really is a happy family at Honda Universe in Lakewood, NJ! More

This was the fourth dealership I went to looking to lease an accord coupe. I visited the dealership on a Saturday, when I received a price quote that I was happy with. I left a $1150 deposit on a vehicle t an accord coupe. I visited the dealership on a Saturday, when I received a price quote that I was happy with. I left a $1150 deposit on a vehicle that I was told MUST be picked up by the end of the following work week. I was told I would be called on Monday when the car I wanted arrived at the dealership. I called several times Monday and Tuesday to see if the car had arrived and never received any information from Nelson, my salesman. Wednesday evening I received a call stating that my SILVER car was located and that it'd be at the dealership Thursday. I was given a vin # and was told the car should arrive at the dealership Thursday morning. I was not contacted on Thursday and could not receive an answer from Nelson as to whether or not the car arrived. I asked to speak to a manager and was given to Carlos. He told me had not heard anything about me coming to pick up the car and he said the car had not yet been located. I told him I was given a vin # and he said that was impossible because the car was not found. I could not pick up the car Thursday evening as I planned because it was not there. Friday evening I received a call stating that my SILVER car had been found and I could pick it up. I was not able to do so until the following Monday. I called Carlos Monday morning to make sure he was aware of me coming to pick up the car. He gave me the correct vin # and the fax number to fax the insurance card to the dealership. He assured me that my SILVER car was ready and waiting and that he would be there when I arrived. I arrived at the dealership Monday night (after dropping my fiance off at the airport to be deployed to Iraq) only to find out the car was not silver. Nelson could not located my faxed insurance card and Carlos was nowhere to be found. I spent over two hours waiting for "finance." When I asked if I would be able to fill out a customer survey I stated that it would not be a good one. Nelson got up and went to the GM Greg who immediately told Nelson to REFUND me my deposit. Greg said he could not receive negative feedback about the dealership. I explained that I did not want a refund, seeing as I had already wasted over two hours waitng to sign the papers. Greg said I had no choice in the matter. We got into a heated discussion until Greg started yelling over the counter at me. I was handed a receipt for a refund in the amount of $1150 and then ignored. I asked for the folder of paperwork that had all of my personal information in it and was denied and laughed out. I walked out without a car. Never have I been treated so unprofessionally by a "manager." This was the most inefficient and disrespectful car experience I have ever had. Save yourself the time & energy and go somewhere else. More

If you are looking for an out of this world car buying experience, then head on down to Honda Universe in Lakewood where you will be treated with respect, respect, and respect. First, their showroom is st experience, then head on down to Honda Universe in Lakewood where you will be treated with respect, respect, and respect. First, their showroom is state of the art, quite roomy unlike the others we visited and you were greeted with personable people when you enter. Brian Lipman was our sales person and he was the most pleasant sales person you will encounter. He was very knowledgeable, patient and best of all was not your typical high pressure sales person trying to sell you A to Z. I think it is safe to say that the tires in their lot are the only ones with pressure. :-) When Brian could not find us the van we were looking for, Michael stepped in and explained to us that they will go above and beyond to get us the van we wanted - which they ultimately did - way to go Mike! Jerry finalized the sale and Eric Pastva went out of his way to personally deliver our van back in Edison. xxxx you guys are awesome! Now my family could not be happier with our new purchase. And oh yeah, Positive feedback goes Alicia for the super fast introductory call and to their parts department who got me the part I needed very quickly and at the right price to boot. Lastly and more importantly, post sale experience has been very good as well. Brian has promptly returned all my calls which reassures me that Honda Universe is for real. You guys hit this one out of the ballpark! My sincerest thank you to your team. ~Jules Edison 2006 Ody Red Rock Pearl More

Grossly overestimated the work required on my car. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. Claimed I needed a water pump, timing belt, oil pan gasket, drive belts, radiator hoses, spark plugs, ignition wires and a few other assorted items. They misstated the service interval on the timing belt, saying it was 60,000 miles. The owners manual told me 105,000. Another competetent Honda dealer told me I needed NOTHING right now except an oil change. STAY AWAY FROM THESE BULLS#!+ ARTISTS !!! More

I went online and was called quickly by Andrew who is one of the managers at the store. It made me feel good to have a manager contact me personally. He went over all my questions about the car and then when of the managers at the store. It made me feel good to have a manager contact me personally. He went over all my questions about the car and then when I came in made sure I had the gold treatment. Once I get there I was give a full demo of the car and explanation of all its features. I then was shown the entire dealership and even had a chance to meet the guys in service and parts. Once we got back to the showroom I expected the warm feeling I was having about this place to go away. Instead I told them where my budget was and they had me there with no hassle or games. Even the dealing with the finance guy was enjoyable and he gave me what I felt was truely honest advice. I will reccomend this dealership to everyone I know! More

I have been doing my shopping going from dealer to dealer and was very surprised in how professional and courteous the employees at Honda Universe were. They were very knowledgeable and made my car shopping and was very surprised in how professional and courteous the employees at Honda Universe were. They were very knowledgeable and made my car shopping experience an enjoybale one which is rare these days. I got a great deal and will continue doing business with them for years to come. More

Best treatment I have ever had. From start to finish Jerome listen to my needs and helped me find the right car that fit my family needs. Trevor the Finance guy was awsome helped me obtain my 1.9% rate Jerome listen to my needs and helped me find the right car that fit my family needs. Trevor the Finance guy was awsome helped me obtain my 1.9% rate even know my credit scores where lower then program tier. The best period. More

My attempted purchase involved 4 trips to the dealership and empty promises. Every time I returned, the monthly payment increased. I am in the customer service business and would never treat customers the and empty promises. Every time I returned, the monthly payment increased. I am in the customer service business and would never treat customers they way I was treated. They jerked me around so much, I wound up walking out of the showroom and will NEVER go to any of Honda Universe's dealerships for a purchase again. I will also relay my bad experience to ALL my friends. I am a loyal Honda customer; this would have been my fourth Honda purchase but they just would not let that happen. Worst experience was with manager, Trevor. He should be fired! More

We were shopping around for a lease on a new Honda Accord LX. We had previously gone to two Honda dealers in Central Jersey with hopes of getting a good price, especially the second dealer that was offering LX. We had previously gone to two Honda dealers in Central Jersey with hopes of getting a good price, especially the second dealer that was offering a $275 per month, $0 down offer on new LX Honda Accord Sedans. We went to this dealer and found that the 0 down refers to nothing out of your pocket except for the bank fees, inception fees, motor vehicle fees, etc. All in all, 0 down turned out to be about $1400 down. We called Honda Universe on a recommendation from a relative that had a great experience. We dealt with Manny on the phone; he quoted us a price that was what we were looking for. We dorve down, fully expecting to get hit with additional fees when we got there- nope. Nothing extra. We left extremely satisfied, Manny and EJ were great to work with. Overall, an excellent, no pressure experience, we would HIGHLY recommend visiting this dealer. More

Hello, I had visited honda universe looking for a brand new pilot. The price that was given to me seemed fair, then the sales people changed their mines when it came time to sign the papers. They kept me w new pilot. The price that was given to me seemed fair, then the sales people changed their mines when it came time to sign the papers. They kept me waiting for 3 hours. then i found out that the loan rates were not what i was told, and then the price was jacked up. It was a waste of my time, all of this just to keep me their and try to get my sale. this dealership is very unprofessional and if I could give them all zeros I would have done that. giving them ones is high. Do not bother to go to this dealer, I will take my business elsewhere, maybe to another honda dealer maybe to toyota. More