Honda Universe

We were to turn in our current lease for a new one and was given a great deal at non-honda dealership. However, we liked Honda and went to see if they would offer us the same deal. We went down to Honda U was given a great deal at non-honda dealership. However, we liked Honda and went to see if they would offer us the same deal. We went down to Honda Universe and was told that of course we would be offered same deal since this would be our 3rd Honda (2nd with Honda Universe). I also brought the offer in writting to Honda Universe. There was a dent on the side door and the other dealship said they would take care of any fees. Honda told us that it was not a problem since there is a $1500 credit for damage so we had "nothing to worry about"--"you won't owe anything." Two weeks later we get a bill in the mail from Honda Financial. Thinking it was an error, I called them and they said that Honda Universe gave us the inncorrect information. Called Honda Universe, they didn't understand why it wasn't applied (I had to explain the $1500 credit policy to them). Phone calls for 3 weeks (I had to keep calling, because they never returned my phone calls). Needless to say we are stuck with the bill. The new GM at Honda Universe said "it's not in writting so we don't have to do anything". He was nasty and EXTREMELY rude. Great way to treat a Honda Customer. We were lied to and now stuck with a bill we were promised we would not have. NEVER AGAIN will I buy a Honda or deal with Honda Universe. I could have been just as happy driving another SUV, without the bill. If you are going to purchase a Honda, stay away from Honda Universe and Bob Reyes! More

10 years, 3rd Honda and counting....Honda Universe continues to impress me with their professionalism. Carlos (creis@hondauniverse.com) is clearly passionate about Honda and truly believes in the prod continues to impress me with their professionalism. Carlos (creis@hondauniverse.com) is clearly passionate about Honda and truly believes in the product he sells. What is remarkable about Carlos is that he does not believe in the hard core sales approach. He is knowledgeable and genuine and was much more interested in listening to what I wanted in my new car vs. what he wanted to sell me. Carlos responded very quickly to my email and was more than willing to work around my busy schedule. He clearly cares about his customers and it shows. I cannot imagine buying a car anywhere else. More

Nelson is new to this dealership and was so knowledgeable. He was very sweet,courteous and sincere. I hate buying cars but Nelson and Carlos made my experience painless and worked me out a gr knowledgeable. He was very sweet,courteous and sincere. I hate buying cars but Nelson and Carlos made my experience painless and worked me out a great deal on a great Pilot. I had gone to a few other dealers and these gentlemen were the dealers I choose because of there excellent customer service. Carlos was truly my favorite--I had a lot of obstacles to overcome and he really worked very hard to work me a deal i was comfortable with and could afford. Thank you very much for all your hard work and for treating me like family. I will continue to deal with this dealership for any future purchases and refer them to many friends. More

Jerry Ojeda was by far the best person I spoke to. I researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were lo researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were looking for. I will recommend him as well as the Honda Universe team to anyone I know who is looking far a car in the future. I was treated with respect, got a great deal and Jerry was the reason for that. He and the Honda Universe team have made me a customer for life. More

I purchased a new car from them. They were very friendly, nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have never seen a dealership exceed my expectations the way that Honda Universe did. More

Allison did a great job giving us the deal we arranged for via the internet and telephone. There were no hidden agendas or pressure tactics. Allison was very helpful in all regards to the sales transact for via the internet and telephone. There were no hidden agendas or pressure tactics. Allison was very helpful in all regards to the sales transaction. I would recommend her to future clients. More

Allison Frey is to the point, very fair and she explains to you what you need to know. She manages to balance the time you spend with her well. She flows with your needs and does not try and push you into t to you what you need to know. She manages to balance the time you spend with her well. She flows with your needs and does not try and push you into the corner. She is a true business person that you could call your "Friend". I will buy from Allison in the future. More

Allison Frey extremely helpful, honest, friendly, helped me get my price as we discussed over the phone, yesterday was a top rated experience at the honda dealership thanks to george also the manager, very me get my price as we discussed over the phone, yesterday was a top rated experience at the honda dealership thanks to george also the manager, very pleasant two employees honda should honor!!! More

Went in to check out a car we've been eying. Eric was standing outside willing to help us immediately. Took us for a test drive then went back to talk numbers. He was very good in not pushing us away, standing outside willing to help us immediately. Took us for a test drive then went back to talk numbers. He was very good in not pushing us away, and tried his hardest to give us the deal we were looking for. He brought over his manager Mike who finally after several tries got us the deal we were looking for. They really worked hard to get us the car we wanted for the price we wanted it for. They went above and beyond, and even stayed an hour and a half past closing to help us out. I just got back from getting the car serviced with a cleaning, and Eric immediately ran out to me to get the car done. He went to check on it every few minutes and had me out of there in no time. Highly recommend dealing with them and will absolutely deal with them again when the lease of our next car is up. More

Shame! Shame! Shame!. Go to this place if you want to be treated like a trash. Promiss, value of customer's time and ethics mean nothing to them specially to their managers. I have been betrayed by this dea treated like a trash. Promiss, value of customer's time and ethics mean nothing to them specially to their managers. I have been betrayed by this dealership and heared many bad story about them so The bottomline is: NEVER VISIT THIS PLACE NO MATTER WHAT More