Honda Universe

I went to Honda Universe and spoke with Alicia Alonzo about purchasing a new vehicle and explained that I am always nervous about buying a car because I have been bullied and taken advantage of, in the p about purchasing a new vehicle and explained that I am always nervous about buying a car because I have been bullied and taken advantage of, in the past, with dealerships that I have dealt with. Ms. Alonzo made me feel at ease with that and she took my concern into consideration, she was very polite and understanding, not only of my situations in the past, but also of my financial situation. She helped me to find an affordable and safe vehicle that I could find comfort in. When I did not understand some of the things that she had mentioned, she took the time to explain them to me. Not only did she take the time to help me with all of my concerns, but she made herself available to help me with any other questions that I had on different days thereafter. I believe that when any customer leaves a place feeling good about their purchase, without buyers remorse, that is great customer service and Alicia Alonzo made me feel that way about her sales service. If only there could be more sales people in the world that are caring, helpful, patient, and considerate, just as Ms Alonzo was with me, this world would be a nicer place. I appreciate that she has helped me to find a good, dependable, and safe vehicle for my daughter and I to ride in each day. If you go to Honda Universe, ask for Alicia Alonzo and you will not have to worry about being taken for. More

I was shopping the Pilot and requested some information from several local Honda dealers. Alicia Alonso from Honda Universe responded and returned prompt, professional answers to all of my questions. She from several local Honda dealers. Alicia Alonso from Honda Universe responded and returned prompt, professional answers to all of my questions. She was the most responsive and helpful person I had dealt with in a long time while shopping for a car. She was the main reason I went to this specific dealership. I am glad I did. The entire experience was a great one. It also helped that they had the most competitive prices around. I already recommended them to others looking for a Honda. More

They were absolutely wonderful! This was my first time buying a car and I was extremely stressed out. I had my 1 year old daughter with me and they were so kind and patient with both me and my daughter. T buying a car and I was extremely stressed out. I had my 1 year old daughter with me and they were so kind and patient with both me and my daughter. They made a stressful time enjoyable! I would recommend this dealership. More

I was looking into trading in my 2007 civic for something of a smaller payment if possible. I am about forty five minutes drive and everything was done over the phone. They understood that I didnt want to ta of a smaller payment if possible. I am about forty five minutes drive and everything was done over the phone. They understood that I didnt want to take that drive if nothing was going to be accomplished. They were professtional and got the figures done for me as quickly as possible. Within a day I was signing my papers and picking up my brand new 2011 honda accord. I have never been so happy that have already sent a friend to purchase a vehicle and she has been driving a brand new 2011 civic. I will defiantly be sending any friends to this dealership , where they have a team efforts to go above and beyond for the customers happiness. More

My husband and I came into Honda Universe after spending the entire day looking at cars. Scott met us in the parking lot and we immediately became interested in a 2008 Accord Sedan. I was just really lookin the entire day looking at cars. Scott met us in the parking lot and we immediately became interested in a 2008 Accord Sedan. I was just really looking and had no intentions to really buy a car that day. After spending more than 3 hours at the dealership I ended up with a really good deal on the car. Scott was very informative but it was Jesus that kept us entertained with his stories. His personally is really bigger than life. He was determined that I would leave with the car and made me the best deal that he could. He met my price range and after a short set back in the last paper signing stage made the deal happen. He is definitely a good sales manager. Persitent but not to the point of obnoxious. I had walked away earlier from a car that I was all set to buy at another dealership due to the obnoxious pressure of the sales manager. I wanted the car but was so annoyed at the pressure that I left. Believe it or not, not all consumers fell off the turnip truck. We know when we are being handed a bunch of bull. Kudos to Jesus for staying on the right side on the line and still getting his job done. More

I have been looking to purchase a car for awhile, but have been patiently awaiting the right “used” car to become available. I visited Honda Universe this past week and within a few hours I found the pe have been patiently awaiting the right “used” car to become available. I visited Honda Universe this past week and within a few hours I found the perfect car – the price was great but the experience was even better. My salesman Brian D’Zio was a complete pleasure to work with. He was professional and knowledgeable, providing me all I needed to make an informed decision. I highly recommend you visit Honda Universe and ask for Brian or his Manager Jesus if you’re looking for a car. They are great salesman to work with! More

I visited Honda universe on April 11th 2011. I didn't go in with the intentions of getting a brand new car i was just looking for a car to get me from point A to point B. Jesus and Brian helped me out so mu in with the intentions of getting a brand new car i was just looking for a car to get me from point A to point B. Jesus and Brian helped me out so much they got me into a brand new 2011 Honda civic. The service with them was excellent. Usually when you buy a new car you have to wait for everything to process and get the car ready but these men had me out is less then an hour. the reason why i am writing this review is because the service i had at Honda universe with Jesus and Brian was the best service i have had i was never left unattended and they tried there hardest to get me a price in my price range. I leased my car for Honda universe and i will be returning there to get my next car and will be recommending people that i know to buy a car from them. More

I went to Honda Universe in search of a white hybrid honda civic for my birthday. At first I was informed that the only one available was going to be in silver. Althought I was disappointed, I still wan honda civic for my birthday. At first I was informed that the only one available was going to be in silver. Althought I was disappointed, I still wanted the car. I waited a couple of days for them to get the car from a different dealer to Lakewood, and in the meantime Honda Universe found me not only my white hybrid, but PEARL white. I am the happiest girl in the world with my car and it's all thanks to Jerry and Brian! More

Do not deal with spent hours a dealership day before to work out numbers as I was trading in a car After working out all the details the sales manager told me not to worry about a deposit cause he knew I work out numbers as I was trading in a car After working out all the details the sales manager told me not to worry about a deposit cause he knew I was coming back The next day. The next day I received a phone call from the salesman that my car had been sold ??? I wouldve left a deposit and passed on two other cars that are now sold. Extremely unprofessional and ignorant work staff More

People were very friendly and you felt comfortable there. Our Salesman was very nice polite. The sales manager James was very concerned about our experience. I also spoke to the service Manager (service for Our Salesman was very nice polite. The sales manager James was very concerned about our experience. I also spoke to the service Manager (service for your Car) who was very interested in what I had to say about having our car serviced there. We have owned Honda's for the last 12 years and never had any problems with the cars. Great Car. More