Honda Universe

Do not deal with spent hours a dealership day before to work out numbers as I was trading in a car After working out all the details the sales manager told me not to worry about a deposit cause he knew I work out numbers as I was trading in a car After working out all the details the sales manager told me not to worry about a deposit cause he knew I was coming back The next day. The next day I received a phone call from the salesman that my car had been sold ??? I wouldve left a deposit and passed on two other cars that are now sold. Extremely unprofessional and ignorant work staff More

People were very friendly and you felt comfortable there. Our Salesman was very nice polite. The sales manager James was very concerned about our experience. I also spoke to the service Manager (service for Our Salesman was very nice polite. The sales manager James was very concerned about our experience. I also spoke to the service Manager (service for your Car) who was very interested in what I had to say about having our car serviced there. We have owned Honda's for the last 12 years and never had any problems with the cars. Great Car. More

WORST DEALERSHIP EVER. I'VE BEEN BUYING CARS FOR 35 YEARS AND HAVE NEVER HAD SUCH A BAD EXPERIENCE. THEY OBVIOUSLY USE THE "BAIT AND SWITCH" TACTIC. THEY CLAIMED THEY SOLD THE CAR THEY WE AGREED TO; YEARS AND HAVE NEVER HAD SUCH A BAD EXPERIENCE. THEY OBVIOUSLY USE THE "BAIT AND SWITCH" TACTIC. THEY CLAIMED THEY SOLD THE CAR THEY WE AGREED TO; THEN TRIED TO SWITCH TO A "DEMO"; THEN SAID I HAD TO PAY EXTRA FOR THE CAR I ORIGINALLY WANTED. THEY ARE DECEITFUL LIARS. THEY RUIN THE HONDA NAME, WHICH IS A SHAME BECAUSE I ALREADY OWN ONE HONDA, WHICH WE'VE BEEN PLEASLED WITH. I MAY VERY WELL NOT BUY ANOTHER HONDA BECAUSE OF THEM. CONSUMERS SHOULD BE PROTECTED FROM THIS TYPE OF CAR BUYING EXPERIENCE. More

STAY AWAY FROM HONDA UNIVERSE!!!!!!!!!!! I was shopping STAY AWAY FROM HONDA UNIVERSE!!!!!!!!!!! I was shopping around for 2011 Pilot Touring, and I went through Truecar.com to get the best quotes and Hond STAY AWAY FROM HONDA UNIVERSE!!!!!!!!!!! I was shopping around for 2011 Pilot Touring, and I went through Truecar.com to get the best quotes and Honda Universe was on the top of the list with best price in tri -state. I gave a call and spoke with Kimberly and she was very nice and said they definitely will honor the price quote that i have, so i scheduled an appointment and drove all the way to the dealership (about 1.5 hr drive). the sales person that I was assigned to is Jerome Hofmann, he was friendly and confirmed that they would absolutely honor the quote that I have. so far so good. and unfortunately they didn't have the color(s) of my choice so Jerome asked me to put down a deposit of $500 and said that it would take 8 to 12 weeks to get it directly form Honda also said they will let me know if they can locate the car in tri-state area in which case I should have my car with in 1 to 2 weeks and when I was hesitant to put down the deposit, he offered me 10 days time to decide. Came back and did some research on-line and found out that there were 3 other dealers that had the color of my choice, I called up all the three dealers and nobody was able to match the price with Honda Universe and one of them even said that " Honda Universe is promising you that price because they don't have it in stock and once you put down the deposit they will change the numbers" after a week I called Jerome and agreed to put down the deposit and he again assured me that he will get my car as soon as possible and asked me to come down to the deposit. again I drove all the way and when the time came to fill in the paper work.... SURPRISEEEEEEEEEE ... the numbers changed ( $700 more than the initial quote) when asked about it he said destination charges were not included in the initial quote blah blah blah....... when I showed him that the initial quote clearly states including destination charges, he tried to convince me with typical sales man BS which I was not buying into. after 30 mins back and forth, finally sales manager shows up and introduces him self and said "we can't offer you the initial quote because we are no longer in business with Truecar.com and I can't do anything about it" to which I replied then why didn't you or your sales man say that when I called up before arriving here? and what would have happened if I had put down the deposit during my first visit??? no apologies what so ever from the Manager. I just walked out. one week later, I came across another dealership who not only had my color of choice but also beat the Honda Universe initial quote by $400. I gave one star because, there was no option for Zero stars. but I again I thank Honda Universe for saving me $400, and not to mention the whole deal at the other dealership(I don't want to mention the name here) completed in 4 hours and I was driving my Brand New Pilot 2011 Touring. More

I had only stopped by Honda Universe to look at cars because I was interested in buying a Civic or an Accord in the next few months but the employees were so helpful and nice that I ended up purchasing because I was interested in buying a Civic or an Accord in the next few months but the employees were so helpful and nice that I ended up purchasing one that day. Jo Ann was unlike any car salesperson that I had ever met. She was so sweet and patient which made me feel very comfortable while considering the otherwise stressful decision of making such a large purchase. I HIGHLY recommend working with her. Jesus was also extremely helpful as well as James who worked with me to get a price that I could afford. Although I did not work with Sigmond directly, he was a comforting presence during the sale process. I would recommend this dealership to anyone looking to purchase a car! More

Had a great exchange with internet salesperson, came in to see about a 2011 Honda Odyssey, preapproved and with a substantial downpayment. Manager would not budge off list, no only unreasonable, rude and p to see about a 2011 Honda Odyssey, preapproved and with a substantial downpayment. Manager would not budge off list, no only unreasonable, rude and pompous. Would not even talk with us. He blurted out, well if you dont buy it someone else will, he then said I know 5 dealers that are selling these cars for $2000 over msrp. I dont think he or Honda realizes the state of the economy. A buyer in the hand is worth having all those cars sitting on their lot???? More

I received a settlement from a car that was totaled and wanted to pay cash for a new Honda Accord. I live in NY but got a supposed good deal with Honda Universe by phone. They couldn’t tell me the exact pr wanted to pay cash for a new Honda Accord. I live in NY but got a supposed good deal with Honda Universe by phone. They couldn’t tell me the exact price so I couldn’t get a bank check. They assured me if my credit was good they would accept a personal check or they would actually deliver the car to me in Long Island as long as I came in to pick out the car and sign the paperwork. Once there, they told me I could finance the car and just pay it off when I got the bill and I wouldn’t be charged any interest. Three different people there assured me I "would not be charged one cent in interest." I stupidly believed them and took the car home. A month later, I got my bill from Honda Financing, paid it in full, and was charged $156 in interest. Apparently, interest is charged from the day you sign the finance form. They knew very well I’d be charged but lied to me to make the sale. But after some negotiation with their customer service, they have refunded my interest. So I am very happy about that. More

I went to the dealership originally just to test drive the new cr-z. I test drove it and liked it but knew it was out of my price range. When Ed and I got back to the dealership he worked the numbers and the new cr-z. I test drove it and liked it but knew it was out of my price range. When Ed and I got back to the dealership he worked the numbers and it turned out to be out of my price range. Ed then looked around to see what cars I could afford. Turns out he found this cute little honda civic, brand new 2010 so we took that for a test drive and i loved it! Ed was very patient with me and followed all my guidlines that i had and did NOT try to pressure me into putting more money out or putting me in something I didnt like. Then when it came time for the loan approval, george (dont know his last name but he sits behind the desk with all the computers, i think in finance) he was able to get my rate VERY resonable and low. I was shocked!! and VERY happy!! I recommend this dealer to ANYONE who wants to buy a new or used honda!! More

My wife and I were looking for a new or used vehicle if the price was right. We came in at closing time and Joe went the extra effort to help us find a car for the right price (a 2007 hybrid Honda Accord) the price was right. We came in at closing time and Joe went the extra effort to help us find a car for the right price (a 2007 hybrid Honda Accord). He was very professional, helpful, friendly, and very courteous! His supervisor (Brian) was also very professional explaining the financial aspect and warranties. He too was very friendly, clear and concise and laid out all of our options. Lastly, while Joe was preparing the documents and before we needed to speak with Brian, we happened to speak with another salesman (Raoul) there since the dealership was now open over an hour longer because of us. Raoul was also very kind, courteous and professional. As it turned out, by the dealership staying open to cater to us, another family came in and while we were with Brian closing up our sale, Joe made another sale! That family overheard how friendly Joe was with us and knew they wanted to wait around and speak with him too. All in all, my wife and I felt we made friends as opposed to just a business deal! Thank you Joe, Brian and Raoul! Keep up the great work. Sincerely, Ed and Mariana More

I just got back from Honda Universe after leasing my CR-V and was very pleased with the service, particularly with Sales Manager Joe Dominguez. I found him very knowledgable, pleasant and professional. At th and was very pleased with the service, particularly with Sales Manager Joe Dominguez. I found him very knowledgable, pleasant and professional. At the end of this lease period, I would gladly ask to work with Joe again and will most definitely recommend this Dealership to my friends and family. More