Honda Universe

My husband and I had a great experience at Honda universe. Everyone was was friendly and overall it was a great experience. We have reccomended Jessica to many people so far and we are hoping they t universe. Everyone was was friendly and overall it was a great experience. We have reccomended Jessica to many people so far and we are hoping they take advantage of the excellent service. Thanks for the exceptional service! More

I received a letter about turning my lease in early and went in fully expecting to leave without a new car. Jessica fully engaged me, was pleasant and forthright, She got my attention and kept it. She did went in fully expecting to leave without a new car. Jessica fully engaged me, was pleasant and forthright, She got my attention and kept it. She did everything that She and the dealership promised they would and made the car buying process as pleasureable as possible. More

bought a car went home then they called me to say i need to sign for 66 months not 60 like had signed and if i don't come back they would call the car in stole. sadly i went in like a sucker and signed the to sign for 66 months not 60 like had signed and if i don't come back they would call the car in stole. sadly i went in like a sucker and signed the new contract after they sold me a story. sadly they do this often. would never go back More

This is the 3rd car I have purchased from this dealership and the 2nd car in which Scott was my salesman. I found Scott to be very professional and quite accommodating. For the most part I despise car sales and the 2nd car in which Scott was my salesman. I found Scott to be very professional and quite accommodating. For the most part I despise car salesmen. They are always pushy and most times sketchy, but because of Scott I will continue to purchase any future Hondas from this dealership. More

I saw a car there that I liked, got a price and went home to think about it. I called later and made a lower offer. They accepted. When I went there to leave the deposit, they reneged. Later I called the own to think about it. I called later and made a lower offer. They accepted. When I went there to leave the deposit, they reneged. Later I called the owner's office and told the person who answered what happened. She said someone would call me. No one ever did. More

I drove an hour up to Honda Universe to check a used I drove an hour up to Honda Universe to check a used Honda Fit that I saw on the Internet. When I called, they said the car was still available and I drove an hour up to Honda Universe to check a used Honda Fit that I saw on the Internet. When I called, they said the car was still available and quoted me a good price. I took the car for a test drive, and liked it. When I asked Jerome if it was a Honda Certified Used Vehicle, he gave me a vague answer. I asked him to make it clearer, and he said it was "qualified" to be a Honda Certified Used Vehicle, but wasn't yet. They showed me the Carfax for the car, which said it was Honda Certified. I agreed to buy the car, and when we sat down for the paperwork, the fun started. First, there was a "mandatory" $198 charge for window etching, which Jerome said I had to take and would get me a discount on my auto insurance. When I went to the business manager Cory Bean, he told me it would be an additional $875 to "certify" the car and get the warranty associated with a Certified Used Honda. I declined that and signed, and agreed to pick up the car a few days later. The next morning, I called the state Division of Consumer Affairs, and they said window etching is definitely an option, not mandatory. My insurance company said I would get no discount for it, because it already had an alarm system. When I called Jerome back to complain, he said the etching has been mandatory in THAT dealership since 1992, and if they let me back out of it, everyone who bought a car from them since 1992 could sue for their money back. He said I would have gotten an insurance discount for it if the car didn't have an alarm system. But that was moot, because the car DID have an alarm system. I said they should have tacked the extra $200 on to the price instead of quoting me a lower price to get me in there and then padding the bill. He said he'd talk to the manager, and called back to say the manager decided to cancel the deal. That was fine with me, but I spent four hours (plus two hours travel time) in the dealership in a process that should have been two hours at most. I later found out from two separate Honda dealers (one of whom eventually sold me a new Fit for $2,000 more than the used one) that Honda Certified Used Vehicles come with the company warranty, and the charge for that is included in the price. When I told them Honda Universe wanted to tack on an additional $875 for the Certified Used Honda warranty, the other dealers said it was xx. A Toyota dealer also told me that a Certified Used Toyota comes that way and there is no extra charge for the warranty. Unless you just hit the lottery or otherwise have tons of money to throw around, I suggest staying far away from Honda Universe. More

my car is great, brian went out of his way to make me feel very comfortable and get me into a great vehicle. the experience was more than i could of imagined feel very comfortable and get me into a great vehicle. the experience was more than i could of imagined More

They give me an I owe you and did not want to honor it. They gave me a used tire off of another car on the lot and a used liscence plate braket.The salesman said there were two keys, but he lied. Everyone They gave me a used tire off of another car on the lot and a used liscence plate braket.The salesman said there were two keys, but he lied. Everyone is rude.Do not go there!!!!!!!!! More

First you have to know that I HATE CAR SALESMEN. When I walked into this dealership right from the start I was happy because NO ONE jumped all over you. Everyone was pleasant and NOT NAGGING!! The salesm walked into this dealership right from the start I was happy because NO ONE jumped all over you. Everyone was pleasant and NOT NAGGING!! The salesmen (Brian D'Zio) was very hospitable and very sensitive to our needs. I would highly recommend this car dealership to ALL of my friends. More

I would reccomend this dealership to anyone of my freinds and family. Jessica went above and beyond to help us. Jessica came out quickly to greet us and get us the help we needed.She was personable, friendly and family. Jessica went above and beyond to help us. Jessica came out quickly to greet us and get us the help we needed.She was personable, friendly and all around amazing at getting everything we needed. Everyone in the store was a pleasure to speak with as well. Every step of the way was a smooth process. I would tell anyone looking for a place to find a new or used car to come to Honda Universe. We know we made the right choice. And I love my honda! More