Honda Universe

JOHN WAS A COMPLETE GENTLEMAN WHILE TAKING CARE OF ME. HE WAS ALSO A PATIENT GUY, WHILE THE PROCESS WAS DONE. HE WAS INTERESTED IN HELPING ME AND MAKING SURE I GOT THE RIGHT DEAL. I FELT THAT I COULD TRUST H WAS ALSO A PATIENT GUY, WHILE THE PROCESS WAS DONE. HE WAS INTERESTED IN HELPING ME AND MAKING SURE I GOT THE RIGHT DEAL. I FELT THAT I COULD TRUST HIM AND HE WANTED TO DO THE RIGHT THING BY ME AND NOT JUST MAKE THE SALE. THANK YOU HONDA AND SPECIALLY JOHN FOR MAKING MY VISIT A GOOD EXPERIENCE. THE ONLY ISSUE I HAD WAS WITH THE SERVICE DEPARTMENT. I FELT LIKE THE SERVICE DEPARTMENT NEEDS TO BE A LITTLE MORE CUSTOMER FRIENDLY ORIENTED. IM IN THE RETAIL WORLD, SO I KNOW THINGS RIGHT NOW ARE A LITTLE TIGHT BUSINESS WISE. SO I FEEL LIKE THE SERVICE DEPARTMENT FRIENDLIEST PERSON WAS THE GUY THAT DROVE ME HOME. EVERYONE ELSE HAD A LONG FACE. SORRY BUT ALL IM SAYING IS JUST THE BIG DIFFERENCE FROM THE SALES DEPARTMENT TO SERVICE DEPARTMENT. FEELS LIKE YOU ARE IN A DIFFERENT BUILDING. OVERALL THANK YOU JOHN AND THE SALES GUYS.. More

Visiting a dealership at times can be a nightmare but from the first time we step foot at Honda Universe was a bit different! This is our fourth car from Honda Universe. Scott our sales representative is from the first time we step foot at Honda Universe was a bit different! This is our fourth car from Honda Universe. Scott our sales representative is the BEST very understanding, professional & friendly. Honda Universe atmosphere is warm because of their courteous and friendly staff!! Thank you Scott for you patience & all your help!! from all us "The Rodriguez Family :) More

My experience with John and Brian were outstanding. The dealership went above and beyond in helping me downsize from a Honda Odyssey to a Civic. I actually cried! I would recommend Honda Universe and Jo dealership went above and beyond in helping me downsize from a Honda Odyssey to a Civic. I actually cried! I would recommend Honda Universe and John and Brian to anyone and everyone that I can! They have really helped me in my transition from a divorce. More

Rahsaan was very knowledgeable and easy to deal with. My experience at Honda Universe was great because of his excellent service. If I ever have the need to purchase another Honda I would bring my business experience at Honda Universe was great because of his excellent service. If I ever have the need to purchase another Honda I would bring my business here. More

My husband and I drove down from Monmouth County to check out what Honda Universe had to offer. We heard that John McGraw was "the" guy to see since friends of ours said he was so great and helpful with them out what Honda Universe had to offer. We heard that John McGraw was "the" guy to see since friends of ours said he was so great and helpful with them a few weeks ago. Everything we heard about the dealership and the inventory surpassed our expectation and John was always 10 steps ahead of us showing us what options there are for the Pilot. We have a toddler so our list of "musts" we're pretty annoying.. But we always felt like John had our best interests in mind. We had to rush out that afternoon, but we'll be back! We highly recommend John and will send folks down to see him at this dealership.. Thank you! Dee and Chris !! More

I pulled into the car lot at honda universe just to look at a bmw that had caught my eye a few days prior. Pulled in just To look at the interior, after getting pleasantly greeted by rahsaan jones in a non at a bmw that had caught my eye a few days prior. Pulled in just To look at the interior, after getting pleasantly greeted by rahsaan jones in a non pressuring and hasseling way and having brief conversation with him about the bmw I went into his office and ended up leaving with a 3 new cars! A honda crv, a nissan altima and a hyundai sante fe! Mr jones was friendly, down to earth and extremely honest and helpful! Definately will come purchase from Honda Universe again! More

No words can explain how awesome of a dealer Scott is! We have dealt with Scott multiple times and each time he is always sooooo helpful and friendly. Buying a car usually gets boring, but not with Scott. He have dealt with Scott multiple times and each time he is always sooooo helpful and friendly. Buying a car usually gets boring, but not with Scott. He will keep you smiling the whole time. He does his absolute best to make sure your getting the best deal possible. Even after the purchase, Scott is always there if you need anything and is very helpful with any questions you may have. Him and his daughter, who also works there, always have a smile on their faces. Not once will you feel under pressure on your decisions. Scott is the BEST dealer ever! I highly recommend him to everyone! #1 Dealer More

This is my second expierience with Honda Universe. They were professional and curtious. Highy recommend this dealership!Phil Holmes, my sales rep was an absolute pleasure! were professional and curtious. Highy recommend this dealership!Phil Holmes, my sales rep was an absolute pleasure! More

Honda Universe was extremely exceptional in their services. From the moment i walked into the door and was greeted with a warm welcoming smile from Phil Holmes, to the moment i drove off the parking services. From the moment i walked into the door and was greeted with a warm welcoming smile from Phil Holmes, to the moment i drove off the parking lot in a brand new 2012 Honda CRV EX-L with RES, I was given the best possible care! This is my 3rd Honda Lease and 2nd through Honda Universe. I'm a return customer and would highly recommend Phil Holmes as your sales guy. He sticks by your side and works overtime to get you into the best possible deal. Thanks Phil! You Rock! More

I was extremely pleased with the professional salesmanship and service provided by John McGraw and Dennis Luber when I started my search for a new vehicle. John was very knowledgeable of the Hond salesmanship and service provided by John McGraw and Dennis Luber when I started my search for a new vehicle. John was very knowledgeable of the Honda Product line and was very personable and easy to work with. His personality, knowledge and no-pressure sales approach was what made me stick with the purchase of a Honda Accord from Honda Universe. Many other dealers have the same product, but in the end it is the customer service and personality of the sales team and managers, along with great pricing that keep me coming back to Honda Universe. This is the third family vehicle I have purchased from Honda Universe in Lakewood since the mid 90's, and I will be sure to continue to recommend Honda Universe and John McGraw to family, friends and colleagues when looking to purchase a new vehicle. Thank you John, for making the purchase of my vehicle a great overall experience! More